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Afternoon Emergency Call Center Jobs (NOW HIRING)

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in ...

Stanislaus County, CA

Emergency Call Taker

Modesto, CA · On-site

$52K - $63K/yr

Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... communications center; * The use and proper care of radio, telephone and other job-related ...

Stanislaus County

Emergency Call Taker

Oakdale, MN · On-site

Emergency Call Taker The ideal candidate for the Emergency Call Taker position at Stanislaus ... communications center; * The use and proper care of radio, telephone and other job-related ...

Stanislaus County, CA

Emergency Call Taker

Modesto, CA · On-site

$52K - $63K/yr

Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... communications center; * The use and proper care of radio, telephone and other job-related ...

GovernmentJobs.com

Emergency Call Taker

Charlotte, NC · On-site

Emergency Call Taker The ideal candidate for the Emergency Call Taker position at Stanislaus ... center; The use and proper care of radio, telephone and other job-related equipment; Federal ...

New

GovernmentJobs.com

Emergency Call Taker

Modesto, CA · On-site

Emergency Call Taker The ideal candidate for the Emergency Call Taker position at Stanislaus ... center; The use and proper care of radio, telephone and other job-related equipment; Federal ...

New

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

Stanislaus County

Emergency Call Taker

Modesto, CA

$54K - $65K/yr

Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... center; The use and proper care of radio, telephone and other job-related equipment; Federal ...

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Afternoon Emergency Call Center information

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How much do afternoon emergency call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for afternoon emergency call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an afternoon emergency call center?

An Afternoon Emergency Call Center is a facility staffed with operators who handle urgent calls during the afternoon hours. These centers are responsible for quickly assessing emergencies, providing information, and dispatching the appropriate emergency services such as police, fire, or medical personnel. Operators are trained to remain calm under pressure and use communication systems to coordinate fast responses. The afternoon shift typically covers a critical period when call volumes can be high due to accidents, medical incidents, or other emergencies. Working in this role requires strong communication skills, attention to detail, and the ability to multitask effectively.

What are some common challenges faced by staff working in an afternoon emergency call center shift?

Afternoon emergency call center staff often encounter high call volumes as the day progresses, which can increase stress and require quick decision-making skills. Working this shift also means managing calls from a diverse range of situations, sometimes with limited resources or staff overlap from earlier shifts. Effective communication and teamwork with both onsite colleagues and external emergency responders are critical for managing urgent situations successfully. Additionally, adapting to rapidly changing scenarios and maintaining a calm, empathetic demeanor under pressure are key to thriving in this role.

What are the key skills and qualifications needed to thrive as an afternoon emergency call center operator, and why are they important?

To thrive as an Afternoon Emergency Call Center Operator, you need strong communication, problem-solving skills, and the ability to stay calm under pressure, typically supported by a high school diploma and on-the-job training. Familiarity with multi-line phone systems, computer-aided dispatch (CAD) software, and emergency protocols is essential. Exceptional listening skills, empathy, and the ability to make quick decisions help you excel in this role. These abilities ensure effective response and coordination during emergencies, directly impacting public safety and outcomes.
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Afternoon Emergency Call Center jobs near you

Call Center Operator

ITCON Services

Bethesda, MD • On-site

Other

Re-posted 9 days ago

Job description

Join Itcon Services

Are you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the first point of contact for incoming communications—managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.

Available shift options include: 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM, Monday through Friday.

If you thrive in a fast-paced, mission-driven environment and take pride in delivering exceptional service every time, we encourage you to apply.

What You'll Do
  • Serve as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls
  • Perform emergency call handling, paging, and notification services with speed and accuracy
  • Provide directory assistance and call routing across NIH institutes
  • Support implementation of TTY services for hearing-impaired callers
  • Support implementation of language interpretation services
  • Use call center systems for call routing, messaging, and scheduling
  • Maintain accurate logs and documentation in accordance with established protocols
  • Follow all emergency and non-emergency procedures with consistency and professionalism
What You Bring
  • 2+ years of call center or customer service experience
  • Strong verbal communication skills with the ability to perform in a high-volume environment
  • Ability to follow established emergency and non-emergency protocols with precision
  • U.S. Citizenship required
  • Ability to obtain and maintain a Tier 2 (Public Trust) clearance
Preferred Qualifications
  • Telephony or switchboard experience
  • Experience in a medical or emergency call center environment
  • Familiarity with Avaya or similar call center platforms
Education Requirements
  • High school diploma or equivalent required
Additional Requirements

All personnel must successfully complete a Tier 2 Public Trust background investigation. On-site presence at the NIH facility in Bethesda, MD is required — remote work is not available for this role.

If you're ready to play a vital role in supporting the NIH research community and keeping critical communications running without interruption, apply today!

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