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Weekend Emergency Call Center Jobs (NOW HIRING)

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

McCarthy Tire

Call Center Representative

Wilkes Barre, PA · On-site

$15.25 - $19.25/hr

Remote Call Center * Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC) Full The Remote Call Center ... weekends and holidays. AND RESPONSIBILITIES * Answer inbound emergency roadside service calls from ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ ... Some weekend or evening shifts may be required. The work environment is a professional office ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

Experience supporting a government, healthcare, emergency response, or mission-critical call center environment * Experience with paging systems, emergency communications, or dispatch-related support

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be flexible and have the ability to work weekends if needed!

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a ... Flexible availability, including evenings and weekends as needed. How to Apply If you are ...

Hendall

Call Center Specialist

El Paso, TX

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... weekends, holidays, or during emergency situations . * A mandatory 3-week training period ...

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... weekends, holidays, or during emergency situations . * A mandatory 3-week training period ...

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... weekends, holidays, or during emergency situations . * A mandatory 3-week training period ...

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Weekend Emergency Call Center information

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How much do weekend emergency call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for weekend emergency call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Do you have to work weekends as a 911 dispatcher?

Yes, 911 dispatchers often work weekends, holidays, and overnight shifts as part of their 24/7 emergency response duties. Flexibility in scheduling is typically required due to the round-the-clock nature of emergency services.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication skills. Hiring can be competitive, and candidates often need to handle stressful situations and work irregular hours, including weekends and nights.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they oversee large teams or operations, especially in specialized or technical support environments.

What is the difference between Weekend Emergency Call Center vs Weekend Customer Service Representative?

AspectWeekend Emergency Call CenterWeekend Customer Service Representative
Required CredentialsHigh school diploma, emergency response trainingHigh school diploma or equivalent, customer service skills
Work EnvironmentEmergency response centers, high-pressure situationsCall centers, customer support settings
Employer & IndustryPublic safety agencies, emergency servicesRetail, telecom, service industries
Search & Comparison IntentEmergency response, urgent assistanceCustomer support, service inquiries

The Weekend Emergency Call Center focuses on handling urgent, emergency calls requiring specialized training, often in public safety settings. In contrast, Weekend Customer Service Representatives handle non-emergency customer inquiries in retail or service industries. While both roles involve call center work on weekends, their responsibilities, training, and work environments differ significantly.

More about Weekend Emergency Call Center jobs
What cities are hiring for Weekend Emergency Call Center jobs? Cities with the most Weekend Emergency Call Center job openings:
What are the most commonly searched types of Emergency Call Center jobs? The most popular types of Emergency Call Center jobs are:
What states have the most Weekend Emergency Call Center jobs? States with the most job openings for Weekend Emergency Call Center jobs include:
Weekend Emergency Call Center jobs near you
Call Center Manager (3684)

Call Center Manager (3684)

Three Saints Bay, LLC

Denver, CO • On-site

Full-time

Re-posted 22 days ago

Job description

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
Position Responsibilities:
  • Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
  • Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs.
  • Develop, execute, and track training opportunities as needed for contract employees.
  • Oversee and manage all aspects of employee conduct within the Call Center operations to include:
    • Performance Reviews.
    • Position Changes - (transfers, demotions, promotions).
    • Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations).
  • Manage the hiring processes and procedures for all new employees.
  • Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
  • Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel.
  • Review and approve reports for personnel time and attendance.
  • Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
  • Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
  • Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations.
  • Recommend equipment needs and replacement.
  • Radio and phone reports.
  • Electronic file review for all dispatch personnel - quality assurance program.
  • Radio/Phone and Alarm reviews (daily)
  • Assist in ensuring staff is attaining the required goals for dispatch operations.
  • Attend supervisory strategy and performance meetings regarding all areas of Call Center operations.
  • Create and oversee the Performance Management Plan for all contract employees within the Call Center.
  • Review, approve and/or amend Performance Reviews for all Contract Employees.
  • Review and approve training processes, personnel scheduling and attendance, and training requests.
  • Address all SOP issues to include, but not limited to, training and testing topics.
  • Review and approve all new SOP's containing Call Center procedures and policies.
  • Oversee the collecting of statistics for the Call Center as required.
  • Conduct special projects to include:
    • Notification projects
    • NCIC issues
    • Hit confirmations.
    • Validations, and proper use reviews
  • Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies.
  • Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff.
  • Review and approve all disciplinary actions and make recommendations to corporate.
  • Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information.

Position Requirements:
  • High School diploma or GED
  • Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be:
  • At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
  • Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems.
  • Knowledge of principles and processes for providing customer services. This includes meeting established quality standards.
  • Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training.
  • Demonstrated ability to supervise a staff of 30-50 employees.

This position is located in Denver, CO.
Hiring Range: $75,000- $85,000.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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