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Internship Emergency Call Center Jobs (NOW HIRING)

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

Experience supporting a government, healthcare, emergency response, or mission-critical call center environment * Experience with paging systems, emergency communications, or dispatch-related support

McCarthy Tire

Call Center Representative

Wilkes Barre, PA · On-site

$15.25 - $19.25/hr

Remote Call Center * Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC) Full The Remote Call Center ... Answer inbound emergency roadside service calls from commercial fleet customers. * Collect accurate ...

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How much do internship emergency call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for internship emergency call center in the United States is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

Can you make 6 figures as a 911 dispatcher?

911 dispatchers typically earn salaries below six figures, with median annual pay ranging from $35,000 to $60,000 depending on location and experience. Reaching a six-figure income usually requires advanced roles, additional certifications, overtime, or working in high-cost areas, as the job primarily involves emergency communication and dispatching skills.

Will AI replace dispatchers?

AI technology is increasingly used to assist emergency call center dispatchers by automating routine tasks and improving response times. However, human dispatchers are still essential for making complex decisions, providing empathy, and handling unpredictable situations. AI is viewed as a tool to support, not replace, dispatchers in their roles.

How much is the salary of a 911 dispatcher?

The salary of a 911 dispatcher varies by location and experience but typically ranges from $30,000 to $50,000 annually. Entry-level dispatchers may start at lower wages, while experienced professionals or those in high-cost areas can earn higher salaries, often with shift differentials for night or weekend work.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication skills. The hiring process can be competitive due to the importance of the role and the need for quick decision-making under pressure.

What is the difference between Internship Emergency Call Center vs Emergency Call Center Agent?

AspectInternship Emergency Call CenterEmergency Call Center Agent
CredentialsTypically students or entry-level, no formal certification requiredHigh school diploma or equivalent; certifications like CPR may be preferred
Work EnvironmentTraining setting, supervised, often part-time or temporaryFast-paced, high-pressure environment, full-time shifts
Employer & IndustryInternships offered by emergency services, hospitals, or government agenciesPublic safety agencies, hospitals, emergency services

Internship Emergency Call Center roles are usually entry-level positions designed for training and skill development, often held by students. Emergency Call Center Agents are experienced professionals handling urgent calls, requiring certifications and working in high-pressure environments. Both roles are vital in emergency response but differ mainly in experience, responsibilities, and certification requirements.

What cities are hiring for Internship Emergency Call Center jobs? Cities with the most Internship Emergency Call Center job openings:
What are the most commonly searched types of Emergency Call Center jobs? The most popular types of Emergency Call Center jobs are:
What states have the most Internship Emergency Call Center jobs? States with the most job openings for Internship Emergency Call Center jobs include:
Internship Emergency Call Center jobs near you
Call Center Manager (3684)

Call Center Manager (3684)

Three Saints Bay, LLC

Denver, CO • On-site

Full-time

Re-posted 21 days ago

Job description

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
Position Responsibilities:
  • Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
  • Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs.
  • Develop, execute, and track training opportunities as needed for contract employees.
  • Oversee and manage all aspects of employee conduct within the Call Center operations to include:
    • Performance Reviews.
    • Position Changes - (transfers, demotions, promotions).
    • Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations).
  • Manage the hiring processes and procedures for all new employees.
  • Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
  • Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel.
  • Review and approve reports for personnel time and attendance.
  • Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
  • Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
  • Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations.
  • Recommend equipment needs and replacement.
  • Radio and phone reports.
  • Electronic file review for all dispatch personnel - quality assurance program.
  • Radio/Phone and Alarm reviews (daily)
  • Assist in ensuring staff is attaining the required goals for dispatch operations.
  • Attend supervisory strategy and performance meetings regarding all areas of Call Center operations.
  • Create and oversee the Performance Management Plan for all contract employees within the Call Center.
  • Review, approve and/or amend Performance Reviews for all Contract Employees.
  • Review and approve training processes, personnel scheduling and attendance, and training requests.
  • Address all SOP issues to include, but not limited to, training and testing topics.
  • Review and approve all new SOP's containing Call Center procedures and policies.
  • Oversee the collecting of statistics for the Call Center as required.
  • Conduct special projects to include:
    • Notification projects
    • NCIC issues
    • Hit confirmations.
    • Validations, and proper use reviews
  • Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies.
  • Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff.
  • Review and approve all disciplinary actions and make recommendations to corporate.
  • Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information.

Position Requirements:
  • High School diploma or GED
  • Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be:
  • At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
  • Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems.
  • Knowledge of principles and processes for providing customer services. This includes meeting established quality standards.
  • Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training.
  • Demonstrated ability to supervise a staff of 30-50 employees.

This position is located in Denver, CO.
Hiring Range: $75,000- $85,000.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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