ZipRecruiter

Log In

1

Internship Emergency Call Center Jobs (NOW HIRING)

ITCON Services

Call Center Operator

Bethesda, MD

Call Center Operator Position We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

Experience supporting a government, healthcare, emergency response, or mission-critical call center environment * Experience with paging systems, emergency communications, or dispatch-related support

City of Dallas, TX

911 Call Analyst I

Dallas, TX · On-site

$47K - $53K/yr

Two (2) years of experience in customer service to include one or more of the following: heavy phone contact in an emergency call center, suicide hotline, client mediation, customer dispute, or ...

next page

Showing results 1-20

All JobsInternship Emergency Call Center Jobs

Internship Emergency Call Center information

See salary details

$5

$16

$25

How much do internship emergency call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for internship emergency call center in the United States is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Internship Emergency Call Center vs Emergency Call Center Agent?

AspectInternship Emergency Call CenterEmergency Call Center Agent
CredentialsTypically students or entry-level, no formal certification requiredHigh school diploma or equivalent; certifications like CPR may be preferred
Work EnvironmentTraining setting, supervised, often part-time or temporaryFast-paced, high-pressure environment, full-time shifts
Employer & IndustryInternships offered by emergency services, hospitals, or government agenciesPublic safety agencies, hospitals, emergency services

Internship Emergency Call Center roles are usually entry-level positions designed for training and skill development, often held by students. Emergency Call Center Agents are experienced professionals handling urgent calls, requiring certifications and working in high-pressure environments. Both roles are vital in emergency response but differ mainly in experience, responsibilities, and certification requirements.

What cities are hiring for Internship Emergency Call Center jobs? Cities with the most Internship Emergency Call Center job openings:
What are the most commonly searched types of Emergency Call Center jobs? The most popular types of Emergency Call Center jobs are:
What states have the most Internship Emergency Call Center jobs? States with the most job openings for Internship Emergency Call Center jobs include:
Internship Emergency Call Center jobs near you

Call Center Operator

ITCON Services

Bethesda, MD

Other

Posted 10 days ago

Job description

Join Itcon Services

Are you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.

Call Center Operator Position

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the first point of contact for incoming communications—managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.

Available shift options include: 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM, Monday through Friday.

If you thrive in a fast-paced, mission-driven environment and take pride in delivering exceptional service every time, we encourage you to apply.

What You'll Do
  • Serve as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls
  • Perform emergency call handling, paging, and notification services with speed and accuracy
  • Provide directory assistance and call routing across NIH institutes
  • Support implementation of TTY services for hearing-impaired callers
  • Support implementation of language interpretation services
  • Use call center systems for call routing, messaging, and scheduling
  • Maintain accurate logs and documentation in accordance with established protocols
  • Follow all emergency and non-emergency procedures with consistency and professionalism
What You Bring
  • 2+ years of call center or customer service experience
  • Strong verbal communication skills with the ability to perform in a high-volume environment
  • Ability to follow established emergency and non-emergency protocols with precision
  • U.S. Citizenship required
  • Ability to obtain and maintain a Tier 2 (Public Trust) clearance
Preferred Qualifications
  • Telephony or switchboard experience
  • Experience in a medical or emergency call center environment
  • Familiarity with Avaya or similar call center platforms
Education Requirements
  • High school diploma or equivalent required
Additional Requirements

All personnel must successfully complete a Tier 2 Public Trust background investigation. On-site presence at the NIH facility in Bethesda, MD is required — remote work is not available for this role.

If you're ready to play a vital role in supporting the NIH research community and keeping critical communications running without interruption, apply today!

Apply