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Call Center Team Leader Jobs in Rome, GA (NOW HIRING)

The UPS Store Dallas #5646

Center Manager

Dallas, GA

$11 - $15/hr

He or she will open and close the center, manage productivity and ensure the center's team delivers ... Bona fide management/leadership skills * Willing to accept full accountability for Center ...

The UPS Store Dallas #5646

Center Manager

Dallas, GA · On-site

$11 - $15/hr

He or she will open and close the center, manage productivity and ensure the center's team delivers ... Bona fide management/leadership skills * Willing to accept full accountability for Center ...

The UPS Store Dallas #5646

Center Manager

Dallas, GA · On-site

$11 - $15/hr

He or she will open and close the center, manage productivity and ensure the center's team delivers ... Bona fide management/leadership skills * Willing to accept full accountability for Center ...

The UPS Store Dallas #5646

Center Manager

Dallas, GA · On-site

$30K - $40K/yr

He or she will open and close the center, manage productivity and ensure the center's team delivers ... Bona fide management/leadership skills * Willing to accept full accountability for Center ...

The UPS Store Dallas #5646

Center Manager

Dallas, GA · On-site

$30K - $40K/yr

He or she will open and close the center, manage productivity and ensure the center's team delivers ... Bona fide management/leadership skills * Willing to accept full accountability for Center ...

The UPS Store Dallas #5646

Center Manager

Dallas, GA

$30K - $40K/yr

He or she will open and close the center, manage productivity and ensure the center's team delivers ... Bona fide management/leadership skills * Willing to accept full accountability for Center ...

First Volunteer

Market Leader

Dalton, GA · On-site

You will be a LEADER in the branch and a LEADER in the market where the financial center resides. BWB Market Leaders lead branch staff in developing and retaining long-term, profitable customer ...

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All JobsCall Center Team Leader JobsCall Center Team Leader Jobs in Rome, GA

Call Center Team Leader information

See Rome, GA salary details

$13

$22

$45

How much do call center team leader jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for call center team leader in Rome, GA is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Team Leader, and why are they important?

To thrive as a Call Center Team Leader, you need strong leadership abilities, experience in customer service or call center environments, and often a relevant diploma or degree. Familiarity with call center software (like CRM systems), workforce management tools, and sometimes quality assurance certifications are typically required. Exceptional communication, conflict resolution, and motivational skills are vital for managing teams and driving high performance. These skills and qualifications ensure effective team oversight, enhanced service quality, and the achievement of organizational goals in a dynamic environment.

What Does a Call Center Team Leader Do?

A call center team leader oversees and monitors a group of call center employees. As a call center team leader, your job is to provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. Your duties also include discussing targets with the call center manager and relaying those to the team. Qualifications for the career include leadership skills, customer service experience, observational awareness, and the ability to speak clearly over the phone.

What are Call Center Team Leaders?

Call Center Team Leaders are responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and deliver excellent customer service. They handle scheduling, training, and performance evaluations, as well as address any issues or escalations that arise during customer interactions. Team Leaders also play a key role in motivating staff, implementing process improvements, and reporting results to higher management. Their leadership helps maintain a productive and positive work environment within the call center.

What is the difference between Call Center Team Leader vs Call Center Supervisor?

AspectCall Center Team LeaderCall Center Supervisor
ResponsibilitiesLeading team, coaching agents, ensuring quality serviceOverseeing operations, managing team performance, reporting
CredentialsCustomer service experience, leadership skillsCustomer service background, leadership experience
Work EnvironmentFrontline team management, direct interaction with agentsSupervisory role, administrative oversight

The main difference is that a Call Center Team Leader focuses on guiding and coaching agents directly, while a Call Center Supervisor oversees broader operations and performance metrics. Both roles require customer service experience and leadership skills, but the Team Leader is more involved in day-to-day team support, whereas the Supervisor handles higher-level management tasks.

How does a Call Center Team Leader typically support team members in achieving performance targets?

A Call Center Team Leader plays a key role in supporting their team by providing regular coaching, conducting performance reviews, and offering constructive feedback. They monitor individual and group metrics, identify areas for improvement, and implement tailored training programs to help agents meet or exceed targets. Additionally, they foster a collaborative work environment by encouraging open communication, facilitating knowledge sharing, and resolving escalated customer issues. This hands-on support not only drives performance but also boosts team morale and professional development.
More about Call Center Team Leader jobs
What job categories do people searching Call Center Team Leader jobs in Rome, GA look for? The top searched job categories for Call Center Team Leader jobs in Rome, GA are:
Call Center Team Leader jobs near you
Infographic showing various Call Center Team Leader job openings in Rome, GA as of June 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $47,787 per year, or $23 per hour.
Team Member-F - 5565-Rome, GA (Rome, GA)

Team Member-F - 5565-Rome, GA (Rome, GA)

Checkers Drive-In Restaurants, Inc.

Rome, GA • On-site

Full-time

Posted 8 days ago

Checkers & Rally's rating

3.6

Company rating: 3.6 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

103rd of 103 rated fast food restaurants

Job description

The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant. Whether they are acting as the "Grill Guru", the "Fry Fanatic", or "Guest Service Specialist", they are focused on hot, fresh, flavorful food, and creating happy guests.

What Checkers & Rally's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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