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Call Center Team Leader Jobs in Rome, GA (NOW HIRING)

PetSmart Careers

Retail Customer Service Lead

Dalton, GA · On-site

$13.66 - $21.21/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About ... People Leadership: * Facilitates the associate experience and supports associate development. This ...

New

PetSmart

Retail Customer Service Lead

Dalton, GA

$15 - $16.75/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About ... People Leadership: * Facilitates the associate experience and supports associate development. This ...

New

PetSmart

Retail Customer Service Lead

Dalton, GA · On-site

$13.66 - $21.21/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About ... People Leadership: * Facilitates the associate experience and supports associate development. This ...

New

PetSmart Careers

Retail Customer Service Lead

Dalton, GA · On-site

$13.66 - $21.21/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About ... People Leadership: * Facilitates the associate experience and supports associate development. This ...

New

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Showing results 21-40

All JobsCall Center Team Leader JobsCall Center Team Leader Jobs in Rome, GA

Call Center Team Leader information

See Rome, GA salary details

$13

$22

$45

How much do call center team leader jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center team leader in Rome, GA is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center team leader, and why are they important?

To thrive as a Call Center Team Leader, you need strong leadership abilities, experience in customer service or call center environments, and often a relevant diploma or degree. Familiarity with call center software (like CRM systems), workforce management tools, and sometimes quality assurance certifications are typically required. Exceptional communication, conflict resolution, and motivational skills are vital for managing teams and driving high performance. These skills and qualifications ensure effective team oversight, enhanced service quality, and the achievement of organizational goals in a dynamic environment.

What does a call center team leader do?

A call center team leader oversees and monitors a group of call center employees. As a call center team leader, your job is to provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. Your duties also include discussing targets with the call center manager and relaying those to the team. Qualifications for the career include leadership skills, customer service experience, observational awareness, and the ability to speak clearly over the phone.

What is a call center team leader?

Call Center Team Leaders are responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and deliver excellent customer service. They handle scheduling, training, and performance evaluations, as well as address any issues or escalations that arise during customer interactions. Team Leaders also play a key role in motivating staff, implementing process improvements, and reporting results to higher management. Their leadership helps maintain a productive and positive work environment within the call center.

What is the difference between Call Center Team Leader vs Call Center Supervisor?

AspectCall Center Team LeaderCall Center Supervisor
ResponsibilitiesLeading team, coaching agents, ensuring quality serviceOverseeing operations, managing team performance, reporting
CredentialsCustomer service experience, leadership skillsCustomer service background, leadership experience
Work EnvironmentFrontline team management, direct interaction with agentsSupervisory role, administrative oversight

The main difference is that a Call Center Team Leader focuses on guiding and coaching agents directly, while a Call Center Supervisor oversees broader operations and performance metrics. Both roles require customer service experience and leadership skills, but the Team Leader is more involved in day-to-day team support, whereas the Supervisor handles higher-level management tasks.

How does a call center team leader typically support team members in achieving performance targets?

A Call Center Team Leader plays a key role in supporting their team by providing regular coaching, conducting performance reviews, and offering constructive feedback. They monitor individual and group metrics, identify areas for improvement, and implement tailored training programs to help agents meet or exceed targets. Additionally, they foster a collaborative work environment by encouraging open communication, facilitating knowledge sharing, and resolving escalated customer issues. This hands-on support not only drives performance but also boosts team morale and professional development.
More about Call Center Team Leader jobs

What job categories do people searching Call Center Team Leader jobs in Rome, GA look for?

The top searched job categories for Call Center Team Leader jobs in Rome, GA are:

Call Center Team Leader jobs near you
Infographic showing various Call Center Team Leader job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $47,787 per year, or $23 per hour.

In-Store Sales Representative

American Home Design

Calhoun, GA • On-site

$18 - $33/hr

Full-time, Part-time

Medical

Re-posted 25 days ago

Job description

American Home Design is hiring part-time and full-time In-Store Promotions Representatives for our Calhoun GA/Chattanooga area team. We have opportunities to work in the Cleveland, Chattanooga, Calhoun and Dalton, Georgia locations. Whether you are looking for a part-time position or beginning a sales career; we offer both options.  Are you outgoing and energetic? Do you enjoy talking to people face-to-face? Are you driven by incentives and bonuses? If so, this position could be a great fit for you! Our promoters work inside local Home Depot stores and schedule appointments for a free water test with shoppers. You are setting an appointment with homeowners for a FREE water test. You get paid well to talk to people! We offer paid training and a lucrative base + unlimited bonus opportunity. Our top in-store representatives are making over $30/hour!. Promotions Rep Job Responsibilities: Set qualified appointments for in-home water assessments Engage shoppers in conversation via a well trained script to generate interest in more information Call the Call Center to confirm and schedule the customer's appointment time on the spotUse the provided script and technology tools accurately Maintain energy and professionalism throughout the shiftMeet and exceed hourly appointment expectations Promotions Rep Benefits: Flexible weekly schedulePaid each week with an option for daily payUncapped bonus opportunityYear-end BonusOpportunity for full-time employment with benefits (including health insurance)Opportunity for growth within the company Promotions Rep Qualifications: Customer-facing background (servers, retail, call center) Ability to speak to customers with confidence and enthusiasmIndependent, self-motivated, comfortable with rejection Tech-savvy and able to learn app-based systemsMust be able to work at least 1 weekend day; flexible scheduleAbility to walk the Home Depot store for a 4 hour shiftReliable transportationMust be able to pass a background checkAmerican Home Design is a locally owned and operated home improvement company proudly serving TN for over 45 years. The Tennessean has ranked us as one of the Top Workplaces in TN for multiple years in a row. We provide a family-like environment and we respect & reward our team members' contributions. If this is the type of company you'd like to work for, please reach out to discuss the opportunity further.