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Call Center Operations Manager Jobs in Arizona (NOW HIRING)

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

The call center doesn't work in a vacuum. You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads, bookings, and customer experience all align. * Solve ...

Webhosting

Data Center Operations Manager

Chandler, AZ · On-site

$170K/yr

Role Overview The Data Center Operations Manager leads the day-to-day management of the organization's infrastructure, personnel, and vendor relationships across one or more data center sites or ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... management system for classes and other offerings. Answering Incoming Calls (80%) Answer all ...

AT&T

Manager-Sales Bilingual Call Center

Mesa, AZ

$23K/yr

Operational Management and Efficiency: Direct daily activities and execution of call centers and ... Our Manager Sales Bilingual Call Center earns between$ 55,000.00 - 82,600.00 USD Annual, in ...

AT and T

Manager-Sales Bilingual Call Center

Mesa, AZ · On-site

$23K/yr

Direct daily activities and execution of call centers and vendor operations to achieve revenue ... Our Manager Sales Bilingual Call Center earns between $ 55,000.00 - 82,600.00 USD Annual, in ...

LHH US

Call Center Representative

Phoenix, AZ

$20 - $23/hr

Call Center Representative (Temporary) Phoenix, AZ 85007 | Onsite | $20-$23/hour Are you an ... Pay Details: $20.00 to $23.00 per hour Search managed by: Gabrielle Hernandez Benefit offerings ...

LHH US

Call Center Representative

Phoenix, AZ

$20 - $23/hr

Call Center Representative (Temporary) Phoenix, AZ 85007 | Onsite | $20-$23/hour Are you an ... Pay Details: $20.00 to $23.00 per hour Search managed by: Gabrielle Hernandez Benefit offerings ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Arizona

Call Center Operations Manager information

See Arizona salary details

$29.4K

$68.7K

$126.3K

How much do call center operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for call center operations manager in Arizona is $68,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $84,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Arizona?

The most popular types of Call Center Operations jobs in Arizona are:

What are popular job titles related to Call Center Operations Manager jobs in Arizona?

For Call Center Operations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Arizona look for?

The top searched job categories for Call Center Operations Manager jobs in Arizona are:

What cities in Arizona are hiring for Call Center Operations Manager jobs?

Cities in Arizona with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in AZ?

For Call Center Operations Manager jobs in AZ, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Arizona as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $68,668 per year, or $33 per hour.

Call Center Manager

Lake Havasu City, AZ • On-site

Air Control AZ
See more jobs at Air Control AZexternal

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Here's the honest pitch: we're a growing home service company, and the call center is one of the most important seats in the building. We're looking for a leader who knows how to take a team that cares about doing good work and help them perform at the next level.
If that sounds like the kind of role you've been waiting for, keep reading.
What You'll Actually Do
Forget the standard job description bullets. Here's the real shape of the role:
  • Lead, coach, and inspire a team of CSRs to consistently hit booking, conversion, and sales targets. The numbers matter, and you'll be the one driving the team toward them.
  • Build the culture. The call center is the front door of our business. Customers form their first impression of us on a phone call, and your team sets that tone every day. You'll build a culture of ownership, urgency, and real customer care.
  • Coach for excellence. Monitor calls, give feedback, run training, and develop your team. The CSRs who report to you should be measurably better six months after you start than they are today.
  • Drive inbound and outbound strategy. Build the playbooks, refine the scripts, evolve the booking process, and find new ways to convert more calls into booked appointments.
  • Partner across the company. The call center doesn't work in a vacuum. You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads, bookings, and customer experience all align.
  • Solve problems fast. Customer issues, staffing gaps, workflow breakdowns, scheduling crunches. You'll be the one keeping the wheels on while also fixing the road.
  • Tell the story with data. You'll know your KPIs cold, present them to leadership regularly, and translate the numbers into a clear narrative of what's working, what's not, and what's changing.
  • Plan ahead. Anticipate seasonal spikes, demand surges, and staffing needs so the team is set up to win, not scrambling to keep up.

Who You Are
We're looking for a specific kind of leader. If most of this sounds like you, we should talk:
  • You've led a team before - and you loved it. Minimum 3 years in a Call Center leadership role or high-volume customer service environment. You know what it takes to get the most out of a team day after day.
  • You've got a track record of results. You can point to specific numbers that got better because you were in the seat - booking rates, conversion rates, abandon rates, customer satisfaction. Whatever it was, you moved it.
  • You build people. You see coaching as one of the most important parts of the job, not a chore. If your CSRs say they grew because of you, you've done it right.
  • You're a self-starter with a 'figure it out' attitude. You're comfortable in the gray, you don't wait around for someone to hand you a playbook, and you move fast when something needs solving.
  • You communicate well - with everyone. You can connect with a frustrated customer, coach a struggling CSR, and present a performance report to leadership with equal confidence.
  • You're organized and detail-oriented. You can juggle multiple priorities in a fast-paced environment without dropping the ball.
  • You're tech-savvy. Comfortable with Microsoft Office and CRM/call center systems. Bonus if you've worked in ServiceTitan and AI.

What You Get
  • $80,000-$110,000 DOE.
  • Top performers here are among the highest paid in Mohave County.
  • Company-paid health insurance and short-term disability.
  • Voluntary dental, vision, life insurance, supplemental life, and long-term disability.
  • 401(k) plan with company match.
  • Paid time off and paid holidays.
  • Ongoing training and development.
  • A family-oriented culture where we support one another, celebrate wins, and have fun along the way.
  • Lake Havasu City living - boating, sunshine, no traffic, and a real community.

Equal Opportunity Employer/E-Verify Employer

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