ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Arizona (NOW HIRING)

Glacier Bancorp, Inc.

Call Center Representative

Yuma, AZ

$13.75 - $17.25/hr

Demonstrated knowledge, skill and experience in operation of: multi-line phone systems; IOS ... Must be able to work extended hours or travel off site whenever required or requested by management.

Glacier Bancorp

Call Center Representative

Yuma, AZ · On-site

$16 - $19.75/hr

Demonstrated knowledge, skill and experience in operation of: multi-line phone systems; IOS ... Must be able to work extended hours or travel off site whenever required or requested by management.

Glacier Bancorp, Inc.

Call Center Representative

Yuma, AZ · On-site

$13.75 - $17.25/hr

Demonstrated knowledge, skill and experience in operation of: multi-line phone systems; IOS ... Must be able to work extended hours or travel off site whenever required or requested by management.

Foothills Bank

Call Center Representative

Yuma, AZ · On-site

$16 - $19.75/hr

Demonstrated knowledge, skill and experience in operation of: multi-line phone systems; IOS ... Must be able to work extended hours or travel off site whenever required or requested by management.

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

Escalate customer issues/concerns to the Call Center Supervisor/Manager as needed. * Conducts ... department training as needed. * Carries out all responsibilities in an honest, ethical, and ...

previous pagenext page

Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Arizona

Call Center Operations Manager information

See Arizona salary details

$29.4K

$68.7K

$126.3K

How much do call center operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center operations manager in Arizona is $68,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $84,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Arizona? The most popular types of Call Center Operations jobs in Arizona are:
What are popular job titles related to Call Center Operations Manager jobs in Arizona? For Call Center Operations Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Arizona look for? The top searched job categories for Call Center Operations Manager jobs in Arizona are:
What cities in Arizona are hiring for Call Center Operations Manager jobs? Cities in Arizona with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in AZ? For Call Center Operations Manager jobs in AZ, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,668 per year, or $33 per hour.

Call Center Representative

TechOp Solutions International

Tucson, AZ • Remote

$15.25 - $19/hr

Full-time

Re-posted 21 days ago

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Recruiter Note: Remote position, but Candidate must reside within Tucson, AZ or nearby cities.

Duties: 

  • Answer and track incoming calls 
  • Prepare and submit accurate, detailed reports in government systems 
  • Accurately record all details in accordance with procedures   
  • Conduct database and open-source research 
  • Route and escalate calls appropriately 
  • Other duties, as assigned 

Requirements

  • 3 +years experience in a call center 
  • HS Diploma Required. Associates Degree (preferred)
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 

Benefits

TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Apply