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Call Center Operations Manager Jobs in Arizona (NOW HIRING)

AT&T

Manager-Sales Bilingual Call Center

Mesa, AZ

$52K - $78K/yr

Direct daily activities and execution of call centers and vendor operations to achieve revenue ... Our Manager Sales Bilingual Call Center earns between $52,400 - $78,600 USD Annual. Not to ...

New

C2 Tactical

Call Center Agent

Arizona City, AZ

$15 - $20/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... management system for classes and other offerings. Answering Incoming Calls (80%) Answer all ...

New

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Knowledge of banking operations * Knowledge of fraud systems applications Additional Information To ...

C2 Tactical

Call Center Agent

Mesa, AZ · On-site

$14.50 - $19/hr

... into customer management system for classes and other offerings. Responsibilities and Duties ... Previous call center experience preferred * Firearms knowledge a plus * Sitting at a desk for long ...

New

Transdev

Operations Control Center Supervisor

Phoenix, AZ · On-site

$57K - $71K/yr

Manages on-time performance of Operators by triaging issues that impact service and providing ... Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 7947 Pay Group: 38J ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Call Center Representative Position: Onsite Call Center Representative The Onsite Call Center ... Previous home health and care management experience preferred. Benefits: * Opportunity to work in a ...

LHH US

Call Center Rep

Mesa, AZ

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... Comfortable managing both B2C and B2B interactions * Ability to multitask and work in a fast-paced ...

LHH US

Call Center Rep

Mesa, AZ

$21 - $22/hr

Call Center Rep LHH Recruitment is partnering with a company near Mesa who is supporting a call ... Comfortable managing both B2C and B2B interactions * Ability to multitask and work in a fast-paced ...

Glacier Bancorp

Call Center Representative

Yuma, AZ

$16 - $19.75/hr

Demonstrated knowledge, skill and experience in operation of: multi-line phone systems; IOS ... Must be able to work extended hours or travel off site whenever required or requested by management.

Foothills Bank

Call Center Representative

Yuma, AZ · On-site

$16 - $19.75/hr

Demonstrated knowledge, skill and experience in operation of: multi-line phone systems; IOS ... Must be able to work extended hours or travel off site whenever required or requested by management.

Glacier Bancorp, Inc.

Call Center Representative

Yuma, AZ · On-site

$13.75 - $17.25/hr

Demonstrated knowledge, skill and experience in operation of: multi-line phone systems; IOS ... Must be able to work extended hours or travel off site whenever required or requested by management.

Monogram Health

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Arizona

Call Center Operations Manager information

See Arizona salary details

$29.4K

$68.7K

$126.3K

How much do call center operations manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for call center operations manager in Arizona is $68,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $84,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Arizona? The most popular types of Call Center Operations jobs in Arizona are:
What are popular job titles related to Call Center Operations Manager jobs in Arizona? For Call Center Operations Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Arizona look for? The top searched job categories for Call Center Operations Manager jobs in Arizona are:
What cities in Arizona are hiring for Call Center Operations Manager jobs? Cities in Arizona with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in AZ? For Call Center Operations Manager jobs in AZ, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Arizona as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,668 per year, or $33 per hour.
Manager-Sales Bilingual Call Center

Manager-Sales Bilingual Call Center

AT&T

Mesa, AZ

$52K - $78K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 hours ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 700 frontline employees who took The Breakroom Quiz

37th of 77 rated telecommunications companies

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose: To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
Job Contribution: Oversees entry to mid- level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. Supervisor: Yes
Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related sales experience.

Our Manager Sales Bilingual Call Center earns between $52,400 - $78,600 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage  
  • 401(k) plan  
  • Tuition reimbursement program  
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
  • Paid Parental Leave  
  • Paid Caregiver Leave  
  • Additional sick leave beyond what state and local law require may be available but is unprotected  
  • Adoption Reimbursement  
  • Disability Benefits (short term and long term)  
  • Life and Accidental Death Insurance  
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
  • Employee Assistance Programs (EAP)  
  • Extensive employee wellness programs  
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
  • AT&T internet (and fiber where available) and AT&T phone

Call to action

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Ready to join our team? Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Mesa, Arizona

Salary Range:

$52,400.00 - $78,600.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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