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Call Center Operations Manager Jobs in Phoenix, AZ

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

... the overall operations of our Phoenix-based call center. Key Responsibilities: - Respond to ... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working ...

RemX

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Remote Call Center Supervisor (Experience Required)

Phoenix, AZ · Remote

$31/hr

... oversee daily call center operations, support frontline agents, and serve as the primary ... Requirements: MUST HAVE 2+ years of RECENT call center management or liaison experience (NO ...

Solar Cancellation Associates

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Producing Call Center Manager

Phoenix, AZ · On-site

$75K - $125K/yr

Build and Optimize Operations * Design and implement a high-performing outbound call center ... Performance Management * Establish and track KPIs for call quality, lead conversion rates ...

Transdev

Command Center Operations Manager

Phoenix, AZ

$89K - $101K/yr

The Command Center is a centralized operation supporting all locations by: * Managing real time monitoring of performance * Completing administrative tasks that can be centralized, like timekeeping

New

Transdev

Command Center Operations Manager

Phoenix, AZ · On-site

$89K - $101K/yr

The Command Center is a centralized operation supporting all locations by: * Managing real time monitoring of performance * Completing administrative tasks that can be centralized, like timekeeping

New

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Operations Project Manager

Phoenix, AZ · Hybrid

About the Role We are looking for a dynamic Project Manager in our Phoenix office to support Call Center Operations during an exciting phase of rapid growth and operational optimization. As part of a ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Phoenix, AZ

Call Center Operations Manager information

See Phoenix, AZ salary details

$31.3K

$73.2K

$134.5K

How much do call center operations manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for call center operations manager in Phoenix, AZ is $73,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $90,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Phoenix, AZ? The most popular types of Call Center Operations jobs in Phoenix, AZ are:
What are popular job titles related to Call Center Operations Manager jobs in Phoenix, AZ? For Call Center Operations Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Phoenix, AZ look for? The top searched job categories for Call Center Operations Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Call Center Operations Manager jobs? Cities near Phoenix, AZ with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Phoenix, AZ as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,165 per year, or $35.2 per hour.

Call Center

Just Staffing

Surprise, AZ

$15.50 - $19.50/hr

Full-time

Re-posted 20 days ago

Job description

Call Center Representative
Just Staffing AZ - Phoenix, AZ
About Just Staffing AZ:
Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding temporary and contract opportunities. We pride ourselves on our commitment to building strong relationships with both our clients and candidates.
Job Summary:
We are currently seeking a friendly and experienced Call Center Representative to join our team on a temporary basis. In this role, you will be responsible for providing excellent customer service, handling inquiries, and supporting the overall operations of our Phoenix-based call center.
Key Responsibilities:
- Respond to incoming calls and emails from customers in a professional and courteous manner
- Troubleshoot issues, answer questions, and provide solutions to customer concerns
- Accurately document customer interactions and maintain detailed records
- Collaborate with team members to ensure efficient and effective call center operations
- Adhere to all company policies, procedures, and quality standards
Qualifications:
- 1+ years of experience as a Customer Service Representative or in a similar call center role
- Strong communication and interpersonal skills
- Excellent problem-solving and critical thinking abilities
- Proficiency in using computer systems and customer relationship management (CRM) software
- Ability to work in a fast-paced, high-volume environment
Working Conditions:
This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a professional office setting, and there may be periods of extended sitting and use of a computer.
Just Staffing AZ is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.