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Branch Supervisor Jobs (NOW HIRING)

Mutual Savings Association

Branch Supervisor

Eudora, KS · On-site

$20 - $25/hr

Branch Supervisor Location: Eudora, Kansas Reports To: Chief Operating Officer Pay Range: $20.00-$25.00 per hour About the Opportunity Join the #1 Extraordinary Bank in America. At Mutual Savings ...

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$62.2K

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How much do branch supervisor jobs pay per year?

As of Jun 6, 2026, the average yearly pay for branch supervisor in the United States is $62,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What are branch supervisors?

Branch supervisors are professionals responsible for overseeing the daily operations of a branch within a larger organization, such as a bank or retail store. They manage staff, ensure customer satisfaction, and implement company policies and procedures at their location. Branch supervisors also handle scheduling, training, and performance reviews, and may be involved in budgeting and sales targets. Their role is crucial for maintaining smooth operations and achieving the branch's goals.

What are some common challenges faced by Branch Supervisors in managing their teams, and how can they address them?

Branch Supervisors often face challenges such as balancing operational demands with team development, resolving conflicts among staff, and ensuring consistent customer service standards. Addressing these issues requires strong communication skills, effective delegation, and the ability to provide constructive feedback. Many supervisors find success by fostering an open work environment, regularly recognizing team achievements, and facilitating ongoing training to support both individual and branch goals.

What is the difference between Branch Supervisor vs Branch Manager?

AspectBranch SupervisorBranch Manager
CredentialsHigh school diploma or equivalent; some roles may require supervisory certificationsBachelor's degree often preferred; management certifications beneficial
Work EnvironmentRetail or banking branches; focus on daily operations and staff supervisionOversees multiple branches or larger teams; strategic planning involved
Employer & Industry UsageCommon in banking, retail, and financial servicesMore common in banking, financial institutions, and larger retail chains

The main difference between a Branch Supervisor and a Branch Manager lies in scope and responsibilities. A Branch Supervisor typically oversees daily operations and staff at a single branch, focusing on operational efficiency. In contrast, a Branch Manager has broader responsibilities, including strategic planning, staff development, and sometimes overseeing multiple branches. Both roles require similar credentials but differ in leadership scope and decision-making authority.

What are the key skills and qualifications needed to thrive as a Branch Supervisor, and why are they important?

To thrive as a Branch Supervisor, you need leadership abilities, business acumen, and experience in operations management, often supported by a degree in business or a related field. Familiarity with branch management software, CRM tools, and financial reporting systems is typically required. Exceptional communication, problem-solving, and team-building skills help you motivate staff and resolve customer issues effectively. These skills and qualities are crucial for ensuring smooth branch operations, achieving targets, and delivering excellent customer service.
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What states have the most Branch Supervisor jobs? States with the most job openings for Branch Supervisor jobs include:
What job categories do people searching Branch Supervisor jobs look for? The top searched job categories for Branch Supervisor jobs are:
What are popular job titles related to Branch Supervisor jobs? For Branch Supervisor jobs, the most frequently searched job titles are:
Branch Supervisor jobs near you
Infographic showing various Branch Supervisor job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,221 per year, or $29.9 per hour.
Branch Supervisor

Branch Supervisor

City of Boston Credit Union

Boston, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Branch Supervisor

The Branch Supervisor under the general supervision of the Branch Manager performs supervisory and administrative functions, assists the teller and MSR area, and provides quality customer service in conformance with all established CBCU policies, strategies, and procedures.

The essential functions include, but are not limited to the following:

  • As directed by the Branch Manager or Assistant Branch Manager, performs any function necessary, within the scope of authority and expertise, to provide the highest level of customer service and responsiveness to the financial needs of all members.
  • Provide supervision and assistance to assigned staff by the organization's policies and procedures. Assist employees as necessary. Responsibilities include training, planning, assigning, and directing work; addressing complaints and resolving problems.
  • Understand, explain, and cross-sell products and services of benefit to the member such as checking and savings accounts, certificates of deposit accounts, individual retirement accounts (IRA), debit cards, and digital services.
  • Maintain current knowledge of all CBCU products and services.
  • Continuously empower staff through mentoring, coaching, and training.
  • Provide efficient, effective, and courteous customer service in person and via telephone. Perform a variety of customer service duties.
  • Open and close accounts and process a wide variety of transactions.
  • Respond to customer inquiries.
  • Assume responsibility for various department functions in the absence of staff members or overload situations, including providing coverage for Assistant Branch Manager and Branch Manager in the event of their absence.
  • Maintain audit standards and prepare monthly and quarterly reports as needed.
  • Participate in maintaining branch inventory and placing supply orders as needed.
  • Ensure proper upkeep of assigned equipment and ensure the branch facility is maintained in a neat, professional, and functionally efficient manner.
  • Perform related customer service, supervisory, and administrative duties as may be assigned or required to ensure the effectiveness of the assigned branch.
  • Ability to use Microsoft Word and Excel proficiently.
  • Ability to write professional, clear, concise correspondence to internal and external recipients.
  • Oversee the daily activities of the assigned branch. Open and close the branch.
  • Control vault activity. Maintain adequate quantities of cash and coins. Order cash for the branch.
  • Balance ATM. Ability to troubleshoot any issues. Place service requests if necessary.
  • Perform daily branch consolidation/settlement duties
  • Acknowledge opportunities to generate referrals to other areas of the bank including but not limited to the Investment Center, Residential & Commercial Lending, and Business Banking Services.
  • Adhere to Bank's dress code policy and monitor the dress code for all members of staff.
  • Perform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures.
  • Adhere to audit and regulation policies and procedures and complete annual training on all required regulations.
  • Adherent to the Bank's privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.

Requirements

  • High school diploma or general education degree (GED).
  • Previous experience with customers includes 2+ years in a teller position.
  • Strong organizational and customer service skills.
  • Demonstrated supervisory ability.
  • Must possess basic knowledge of products and services.
  • Able to use various types of office equipment, including computer terminals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.

*Must be able to work rotating schedule of Monday through Saturday

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