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Assistant Branch Operations Manager Jobs (NOW HIRING)

DR Horton

Branch Operations Manager

Austin, TX · On-site

The right candidate will assist the branch to achieve capture rate goals on captive business ... Branch Manager is ultimately responsible for training of staff, but Branch Operations Manager ...

Shore United Bank

Assistant Branch Manager

Chester, MD

$58K - $70K/yr

Shore United Bank is seeking a Branch Operations Manager (Assistant Branch Manager) to join our team. In this key leadership role, you support daytoday branch operations while helping guide and ...

Blevins Inc

Branch Operations Manager

Nashville, TN

Work closely with the Branch Manager to oversee daily business operations. * Assist in developing strategies to achieve organizational goals while understanding the company's strengths and weaknesses.

lansing

Branch Operations Manager

Melbourne, FL

Branch Operations Manager Responsibilities: * Live our mission statement centered on our values of respect, service, and excellence * Works under the direction of the branch manager and is ...

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How much do assistant branch operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for assistant branch operations manager in the United States is $98,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Branch Operations Manager, and why are they important?

To thrive as an Assistant Branch Operations Manager, you need strong organizational skills, analytical ability, and knowledge of branch operations, often supported by a degree in business or a related field. Familiarity with banking software, cash management systems, and compliance regulations is typically required. Leadership, problem-solving, and effective communication are vital soft skills for managing teams and ensuring smooth operations. These skills are crucial for maintaining branch efficiency, regulatory compliance, and a positive customer experience.

What is the difference between Assistant Branch Operations Manager vs Branch Operations Supervisor?

AspectAssistant Branch Operations ManagerBranch Operations Supervisor
ResponsibilitiesSupports branch operations, assists in managing staff, ensures complianceOversees daily branch activities, manages staff, implements operational procedures
Required CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's degreeHigh school diploma or equivalent; relevant experience often preferred
Work EnvironmentOffice setting within a bank or financial institutionBranch location, interacting directly with customers and staff
Industry UsageCommonly used in banking and financial servicesWidely used in banking, retail, and service industries

The Assistant Branch Operations Manager and Branch Operations Supervisor roles both support branch functions but differ in scope. The assistant manager typically has broader responsibilities, including supporting management and strategic tasks, while the supervisor focuses on daily operations and staff oversight. Both roles require similar credentials and are integral to banking and financial services environments.

What are some typical challenges faced by an Assistant Branch Operations Manager, and how can they be addressed?

Assistant Branch Operations Managers often encounter challenges such as balancing operational efficiency with customer service quality, managing team performance, and ensuring compliance with regulatory standards. To address these, it's important to foster open communication within the team, implement clear procedures, and stay up-to-date with industry regulations. Leveraging technology and regularly training staff can also help streamline operations and maintain a positive branch environment.

What is the lowest position in a bank?

The lowest position in a bank is typically an entry-level role such as a bank teller or customer service representative. These positions usually require minimal experience and serve as starting points for careers in banking, often involving basic cash handling and customer interaction. Advancement can lead to supervisory or specialized roles with additional training or certifications.

What does an assistant branch manager do?

An assistant branch operations manager supports the branch manager in overseeing daily operations, ensuring customer service standards, and managing staff. They often handle tasks such as resolving customer issues, supervising employees, and ensuring compliance with company policies, typically requiring strong leadership and organizational skills. The role may also involve assisting with sales goals and operational efficiency improvements.

What does an assistant operations manager do?

An assistant branch operations manager supports the daily functions of a branch or department by overseeing staff, ensuring compliance with policies, and assisting in operational tasks. They often handle customer service, coordinate workflows, and help implement company procedures to improve efficiency. Strong organizational and communication skills are essential for this role.

What are the main responsibilities of an Assistant Branch Operations Manager?

An Assistant Branch Operations Manager supports the Branch Manager in overseeing daily banking operations, ensuring compliance with policies, and maintaining excellent customer service standards. They help supervise staff, coordinate workflow, handle customer inquiries, and resolve operational issues. Additionally, they play a key role in implementing procedures to improve efficiency, managing cash flow, and ensuring that regulatory requirements are met within the branch.

What does a branch operations manager do?

A branch operations manager oversees daily activities at a branch location, ensuring efficient service delivery, compliance with policies, and achievement of operational goals. They manage staff, handle customer issues, monitor financial performance, and coordinate with other departments to support overall business objectives.
What cities are hiring for Assistant Branch Operations Manager jobs? Cities with the most Assistant Branch Operations Manager job openings:
Who are the top companies hiring for Assistant Branch Operations Manager jobs? The top employers for Assistant Branch Operations Manager jobs are:
What states have the most Assistant Branch Operations Manager jobs? States with the most job openings for Assistant Branch Operations Manager jobs include:

Branch Operations Manager

DR Horton

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

D.R. Horton rating

7.5

Company rating: 7.5 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

31st of 78 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Branch Operations Manager - Producing for their Financial Services Branch Department. The right candidate will assist the branch to achieve capture rate goals on captive business. Maintain Customer Service rating of 90% or greater. Originate non-captive business greater than or equal to 20% of total branch production. Maintain acceptable DHI Mortgage Company Compliance Score to avoid Post Closing issues to ensure that loans are saleable and insurable. Assist Branch Manager with achieving fixed costs goal for branch.
Essential Duties and Responsibilities
  • Training & Staff Development
    • Branch Manager is ultimately responsible for training of staff, but Branch Operations Manager should assist with this responsibility
    • New employees must attend New Employee Orientation
    • Assist Branch Manager with continually assessing training/follow-up needs of staff and coordinate training accordingly
    • Assist Branch Manager with ensuring proper systems are in place and all employees within the branch are executing properly
    • Support AUS programs and other DHI Mortgage Company initiatives
  • Marketing
    • Evaluate the processing staff and assist them with setting goals. Review their progress quarterly
    • Assist Branch Manager to develop professional business relationships with affiliated builder Division President, Sales Manager, Closing Coordinator and sales agents
    • Call on sales agents in subdivisions regularly
    • Help to coordinate social functions with the sales agents at least quarterly
    • Develop a professional business relationship with Realtors who sell homes for your affiliated builder
    • Assist Branch Manager to develop an annual branch marketing plan covering captive and non-captive business and evaluate progress with Loan Officers quarterly
    • Help to evaluate progress of marketing efforts with Loan Officers in weekly production meetings. Support Loan Officers in non-captive production.
  • Pipeline Management: The Loan Operating System (LOS) makes available to Branch Operations Managers several reports that are extremely helpful in pipeline management. Branch Operations Managers are responsible for daily management of the pipeline (loan application to Investor) via use of these reports and direct communication with the staff.
    • Monitor "Projected to Close" report daily and ensure proper progress is made and closing documents are issued in a timely manner
    • Review the following report daily and manage staff accordingly: Timeline Exception Report to ensure timely loan approvals
    • The following should be done weekly: Review Loan Approval Conditions Report and follow up on any outstanding conditions. Review Post Closing Reports and follow up accordingly.
    • Lead Loan Processor meeting
    • Attend Loan Officer meeting and Builder meetings as directed by Branch Manager
    • Be available to staff for questions and assistance on files. Work with Underwriting Department, Product Development, Closing and other departments to coordinate solutions on files. Direct staff to communicate loan issues quickly to all concerned parties, including borrowers, builder staff, sales agents and Realtors as authorized by borrowers.
    • Develop relationships with staff. Lead by examples; foster a team atmosphere and attitude. Motivate the staff to manage individual pipelines proactively, no reactively.
    • Review all rejected files for alternatives, prior to sending denial and/or transfer. Make sure rejected files receive a second underwriting review. Audit the files for compliance review.
    • Assist Branch Manager with the Builder Sales and Closing Reports
    • Originate employee loans
  • Customer Service
    • Maintaining great customer service is essential in order to achieve the desired capture rate goal and to develop non-captive business. The Branch Operations Manager must motivate the entire staff to treat each customer (including the homebuyer, builder, on-site sales agent, and realtor) as a TOP PRIORITY. This must be your branch's defining characteristic.
  • Compliance
    • Read the DHI Mortgage Company Compliance Manual, DHI Mortgage Company Policy and Procedures Manual and the DR Horton Employee Handbook and all updates in a timely manner.
    • Attend scheduled Compliance training
    • Respond to all Compliance Audits within the required timeframe and use audits in staff training
    • Communicate the benefits of Compliance to the staff and embrace its importance
    • Help monitor and train on Quality Control issues. Maintain overall focus on QC.
  • Miscellaneous
    • Process payroll on an as needed basis for the Branch Manager, along with monitoring staff vacation and sick time.
    • Attend Manager meetings prepared to participate and communicate all pertinent information back to the staff.
    • Develop effective working relationships with fellow managers throughout the company.
    • Exhibit the Company Mission Statement and Core Values
    • Other duties/responsibilities as assigned by Branch Manager.

Supervisory Responsibilities
Directly supervises two or more employees in the Branch. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Education and/or Experience
  • Bachelor's degree (B. A.) from four-year college or university; or six to eight years related experience and/or training; or equivalent combination of education and experience.
  • Originator's license as required by state.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo

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