Responsible for assisting the Branch Operations Manager in supervising branch operations, managing customer retention, mentoring and developing branch staff and working with other department to support the growth of the Bank. Provide leadership, advice, coaching, and education of CSRs and ASRs. Assist the BOM in branch operations such as customer service area, account services, loan applications and closings (where applicable), facility management, vault/safe deposit and branch capture. Assist in customer management and retention, promotion of bank products and services, implementing sales initiatives and incentive programs, as well as training, mentoring, and development of staff. Promoting bank products and services. Balancing of teller drawer and maintaining satisfactory ASR Quality Control percentage. Manage and oversee other miscellaneous duties such as ATM maintenance/replenish, coin machine, cash advance machine, branch capture, wire transfers, handling customer complaints, and various reports. Community involvement by participating and promoting Impact days.
Account Services knowledge
Creativity
Interpersonal/People Skills
Ability to Instill & Practice Team Building
Ability to make good, sound judgements and decisions
Excellent Customer Service skills
Delegation skills
Discretion and Independent Judgment
Flexibility
Cash/Check Handling Experience
Management skills
Microsoft Office knowledge
Ability to operate standard office equipment
Professional oral/written communication skills
Organization and Time Management skills
Ability to perform effectively and professionally under stress
Public interaction skills
Standing continually for 2 hours or more
Ability to lift minimum 50lbs for coin bags
Instill & Practice teambuilding
*May require occasional travel