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Branch Operations Jobs (NOW HIRING)

lansing

Branch Operations Manager

King Of Prussia, PA · On-site

A Branch Operations Manager is responsible for overseeing the overall operation of the branch and managing day-to-day activities while the Branch Manager is focused on driving sales in the field.

Vyron

Branch Operations Manager

Madison, WI · On-site

Branch Operations Manager The Branch Operations Manager is a strategic partner to the Branch Manager, playing a critical role in driving operational excellence, sales process optimization, and team ...

lansing

Branch Operations Manager

Kansas City, MO

Branch Operations Manager Responsibilities: * Live our mission statement centered on our values of respect, service, and excellence * Works under the direction of the branch manager and is ...

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Branch Operations information

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$39K

$71.7K

$114K

How much do branch operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for branch operations in the United States is $71,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is branch operations?

Branch operations refer to the day-to-day activities and processes involved in managing a local branch of a company, often within banking, retail, or service industries. This includes overseeing customer service, cash handling, compliance with company policies, staff management, and ensuring smooth business transactions. The branch operations team ensures that the branch runs efficiently, supports business goals, and maintains high standards of customer satisfaction. They also play a crucial role in implementing corporate policies at the local level and resolving any operational issues that arise.

What are some common challenges faced in a branch operations role and how can they be managed effectively?

Branch Operations professionals often encounter challenges such as coordinating multiple tasks under tight deadlines, ensuring regulatory compliance, and managing team performance. Effective communication and strong organizational skills are crucial to prioritize responsibilities and handle unexpected issues. Building good relationships with both internal teams and customers can also help streamline processes and resolve conflicts efficiently. Regular training on compliance updates and process improvements can further enhance operational efficiency.

What are the key skills and qualifications needed to thrive in branch operations, and why are they important?

To thrive in Branch Operations, you need strong organizational skills, financial acumen, and experience in operational management—often supported by a relevant degree or background in business or finance. Familiarity with branch management software, CRM systems, and financial reporting tools is typically required. Exceptional communication, leadership, and problem-solving abilities help you excel in leading teams and ensuring smooth daily operations. These skills and qualities are vital for maintaining efficiency, compliance, and customer satisfaction at the branch level.

What is the difference between Branch Operations vs Customer Service Representative?

AspectBranch OperationsCustomer Service Representative
Primary RoleOversees branch functions, manages staff, ensures compliance, and handles operational tasksAssists customers, processes transactions, and provides product information
Required SkillsOperational management, compliance knowledge, leadershipCommunication skills, product knowledge, problem-solving
Work EnvironmentBank branches, corporate officesBank branches, call centers, retail locations
CertificationsTypically no specific certifications required, but relevant banking or management certifications can helpCustomer service training, banking product knowledge

While both roles are essential in banking, Branch Operations focuses on managing branch functions and staff, ensuring smooth operations, and compliance. Customer Service Representatives primarily interact with customers, assisting with transactions and inquiries. Understanding these differences helps job seekers identify the right career path within banking environments.

More about Branch Operations jobs

What cities are hiring for Branch Operations jobs?

Cities with the most Branch Operations job openings:

What are the most commonly searched types of Branch Operations jobs?

The most popular types of Branch Operations jobs are:

What states have the most Branch Operations jobs?

States with the most job openings for Branch Operations jobs include:

Branch Operations jobs near you
Infographic showing various Branch Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,673 per year, or $34.5 per hour.

Branch Operations Manager

State Bank of Southern Utah

Saint George, UT • On-site

Full-time

Posted 14 days ago

Job description

Lead Operations. Develop People. Strengthen Relationships.

At State Bank of Southern Utah, we believe great banking starts with strong relationships and exceptional operational execution. As a Branch Operations Manager, you'll play a critical leadership role in ensuring the branch runs efficiently, compliantly, and with a consistent focus on customer service.

This role is ideal for an experienced banking professional who enjoys developing teams, solving operational challenges, building customer relationships, and creating an environment where employees and customers thrive. You'll lead daily branch operations, coach frontline employees, oversee risk and compliance processes, and help drive the growth and success of your branch within the community.

If you're passionate about leadership, accountability, customer service, and operational excellence, we'd love to meet you.

Why Join State Bank of Southern Utah?

At SBSU, we're committed to helping employees build meaningful careers while making a difference in the communities we serve.

You'll have the opportunity to:

  • Lead and develop a high-performing branch team
  • Influence the customer experience and branch success every day
  • Build strong relationships with customers, employees, and community members
  • Grow your leadership and operational management skills
  • Work for a community-focused organization guided by strong core values
  • Contribute to a culture built on integrity, accountability, positivity, and service

What You'll Do

Lead Branch Operations

  • Oversee all daily branch operational activities and employee workflows
  • Manage cash operations, including vault management, cash recyclers, ATM balancing, and teller cash limits
  • Ensure accurate branch balancing and reconciliation processes
  • Review operational reports and oversee branch self-audits
  • Support branch opening and closing procedures, including Saturday operations when applicable
  • Maintain branch facilities, security standards, and overall operational readiness

Ensure Compliance & Risk Management

  • Maintain strong internal controls and operational safeguards
  • Ensure compliance with bank policies, procedures, and regulatory requirements
  • Foster an audit-ready culture with a focus on risk management and accountability
  • Oversee dual-control procedures and cash-handling standards across the branch

Develop & Lead Your Team

  • Supervise, coach, and develop tellers, head tellers, and universal bankers
  • Provide real-time guidance, training, and performance feedback
  • Conduct team meetings and coaching sessions to reinforce service, compliance, and operational expectations
  • Manage staffing, scheduling, and workforce planning to ensure consistent coverage
  • Build a positive, accountable culture aligned with the bank's core values

Strengthen Customer Relationships

  • Model exceptional customer service and relationship-building behaviors
  • Assist customers with banking products, services, and account needs
  • Resolve complex customer concerns while maintaining trust and satisfaction
  • Coach employees on delivering needs-based conversations through the SBSU VALUE Blueprint
  • Encourage meaningful customer interactions that deepen relationships and improve engagement

Drive Customer Growth & Engagement

  • Lead adoption of SBSU's relationship-building programs, including the VALUE Blueprint and 2-2-2 Follow-Up Program
  • Ensure effective use of CRM tools to document customer interactions and identify opportunities
  • Analyze customer and branch performance trends to support relationship growth and retention
  • Promote customer outreach, referrals, and community engagement efforts

What Success Looks Like

In this role, success means:

  • Branch operations run efficiently, accurately, and compliantly
  • Employees are engaged, well-trained, and accountable
  • Customers consistently receive exceptional service
  • Operational risk is minimized through strong controls and oversight
  • Customer relationships continue to grow through meaningful interactions and follow-up
  • Team members embody State Bank's core values in every interaction

What You'll Bring

Required Qualifications

  • Minimum of 3 years of progressive branch banking or branch operations experience
  • Experience as a Teller, Head Teller, Universal Banker, New Accounts Representative, or similar role
  • Demonstrated leadership or supervisory experience
  • Ability to successfully pass a credit and background check

Preferred Qualifications

  • Associate's or Bachelor's degree
  • Previous experience leading branch operations or supervisory teams within a financial institution
  • Assistant Branch Manager, Branch Manager, Operations Officer, or similar role

Key Skills

We're looking for candidates who demonstrate:

  • Strong leadership, coaching, and employee development abilities
  • Expertise in branch operations, cash management, and controls
  • Knowledge of banking products, services, and regulations
  • Exceptional customer service and relationship-building skills
  • Strong communication and conflict resolution capabilities
  • Experience using CRM platforms and customer engagement tools
  • Organizational, analytical, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Professionalism, discretion, and sound decision-making

Our Core Values

At State Bank of Southern Utah, our culture is built around:

  • Make a Difference
  • Relationships Matter
  • Love What We Do
  • Live with Integrity
  • Share Positivity

We look for leaders who bring these values to life for customers, coworkers, and the communities we serve.

Apply