ZipRecruiter

Log In

1

Branch Operations Jobs (NOW HIRING)

lansing

Branch Operations Manager

King Of Prussia, PA · On-site

A Branch Operations Manager is responsible for overseeing the overall operation of the branch and managing day-to-day activities while the Branch Manager is focused on driving sales in the field.

lansing

Branch Operations Manager

Melbourne, FL

Branch Operations Manager Responsibilities: * Live our mission statement centered on our values of respect, service, and excellence * Works under the direction of the branch manager and is ...

lansing

Branch Operations Manager

Dallas, TX

Branch Operations Manager Responsibilities: * Live our mission statement centered on our values of respect, service, and excellence * Works under the direction of the branch manager and is ...

Vyron

Branch Operations Manager

Madison, WI

Branch Operations Manager The Branch Operations Manager is a strategic partner to the Branch Manager, playing a critical role in driving operational excellence, sales process optimization, and team ...

next page

Showing results 1-20

All JobsFinance And Insurance JobsBank JobsBank Manager JobsBranch Operations Jobs

Branch Operations information

See salary details

$39K

$71.7K

$114K

How much do branch operations jobs pay per year?

As of Sep 11, 2026, the average yearly pay for branch operations in the United States is $71,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is branch operations?

Branch operations refer to the day-to-day activities and processes involved in managing a local branch of a company, often within banking, retail, or service industries. This includes overseeing customer service, cash handling, compliance with company policies, staff management, and ensuring smooth business transactions. The branch operations team ensures that the branch runs efficiently, supports business goals, and maintains high standards of customer satisfaction. They also play a crucial role in implementing corporate policies at the local level and resolving any operational issues that arise.

What are some common challenges faced in a branch operations role and how can they be managed effectively?

Branch Operations professionals often encounter challenges such as coordinating multiple tasks under tight deadlines, ensuring regulatory compliance, and managing team performance. Effective communication and strong organizational skills are crucial to prioritize responsibilities and handle unexpected issues. Building good relationships with both internal teams and customers can also help streamline processes and resolve conflicts efficiently. Regular training on compliance updates and process improvements can further enhance operational efficiency.

What are the key skills and qualifications needed to thrive in branch operations, and why are they important?

To thrive in Branch Operations, you need strong organizational skills, financial acumen, and experience in operational management—often supported by a relevant degree or background in business or finance. Familiarity with branch management software, CRM systems, and financial reporting tools is typically required. Exceptional communication, leadership, and problem-solving abilities help you excel in leading teams and ensuring smooth daily operations. These skills and qualities are vital for maintaining efficiency, compliance, and customer satisfaction at the branch level.

What is the difference between Branch Operations vs Customer Service Representative?

AspectBranch OperationsCustomer Service Representative
Primary RoleOversees branch functions, manages staff, ensures compliance, and handles operational tasksAssists customers, processes transactions, and provides product information
Required SkillsOperational management, compliance knowledge, leadershipCommunication skills, product knowledge, problem-solving
Work EnvironmentBank branches, corporate officesBank branches, call centers, retail locations
CertificationsTypically no specific certifications required, but relevant banking or management certifications can helpCustomer service training, banking product knowledge

While both roles are essential in banking, Branch Operations focuses on managing branch functions and staff, ensuring smooth operations, and compliance. Customer Service Representatives primarily interact with customers, assisting with transactions and inquiries. Understanding these differences helps job seekers identify the right career path within banking environments.

More about Branch Operations jobs

What cities are hiring for Branch Operations jobs?

Cities with the most Branch Operations job openings:

What are the most commonly searched types of Branch Operations jobs?

The most popular types of Branch Operations jobs are:

What states have the most Branch Operations jobs?

States with the most job openings for Branch Operations jobs include:

What are popular job titles for Branch Operations?

Popular job titles for Branch Operations:

Branch Operations jobs near you
Infographic showing various Branch Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,673 per year, or $34.5 per hour.

Branch Operations Manager

Honolulu, HI • On-site

First Hawaiian, Inc.
Commercial Banking • 1 - 5K employees
Learn more about First Hawaiian, Inc.external

$75K - $105K/yr

Full-time

Posted 15 days ago

First Hawaiian Bank rating

8.2

Company rating: 8.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

First Hawaiian Bank is seeking an experienced, forward thinking, Branch Operations Manager to join the Service Delivery team.  The Branch Operations Manager leads branch operational support and escalation processes and is accountable for day-to-day branch execution. The role is also responsible for ensuring branches consistently execute operational standards while delivering strong customer service and achieving performance objectives. Additionally, you will be asked to provide operational oversight of Branch Call Support, monitor branch performance, lead escalation management and service recovery efforts, coordinate branch communications, and drive execution of operational priorities across the branch network.

The salary range for the role is $75,000-$105,000/year; commensurate with experience.

The Ideal Candidate Will Have:

  • Bachelor's Degree in Finance, Business Administration, or related field, or equivalent financial industry experience
  • Master's Degree in Business Administration
  • Experience leading operational teams and supporting multi-location branch networks. 
  • Experience utilizing operational dashboards, scorecards, and performance metrics to drive results.
  • 5+ years of progressive management experience in branch banking, retail banking operations, service delivery, or related operations.
  • Strong knowledge of retail banking operations and branch processes. 
  • Experience monitoring and managing operational performance metrics and service delivery standards. 
  • Experience leading operational issue resolution and escalation management. 
  • Strong understanding of business continuity and service recovery practices. 
  • Ability to collaborate effectively across branch, operations, risk, compliance, and support functions. 
  • Experience communicating operational priorities and initiatives across a distributed branch network.

Leads branch operational support and escalation processes and is accountable for day-to-day branch execution. Responsible for ensuring branches consistently execute operational standards while delivering strong customer service and achieving performance objectives. Provides operational oversight of Branch Call Support, monitors branch performance, leads escalation management and service recovery efforts, coordinates branch communications, and drives execution of operational priorities across the branch network.

What First Hawaiian Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply