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Branch Operations Jobs (NOW HIRING)

SoFi

Branch Operations Supervisor

Sacramento, CA · On-site

As a Branch Operations Supervisor, you'll be a key partner to the Branch Manager, helping lead day-to-day branch operations and supporting the teller team. You'll serve as a go-to resource for the ...

Workforce 1

$28.75 - $35.05/hr

Position Overview The Branch Operations Lead supports daily branch operations and works closely with the Branch Manager, branch employees, and One Chase colleagues. The position helps ensure customer ...

Crane 1 Services

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Branch Operations Manager

Detroit, MI · On-site

$80K - $95K/yr

The Branch Operations Manager will often be a player/coach responsible for leading a safe, high-performing, customer-focused team. The Branch Operations Manager will recruit, hire, train and retain ...

Lansing Building Products, LLC

Branch Operations Manager Responsibilities: * Live our mission statement centered on our values of respect, service, and excellence * Works under the direction of the branch manager and is ...

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Branch Operations information

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$39K

$71.7K

$114K

How much do branch operations jobs pay per year?

As of Sep 11, 2026, the average yearly pay for branch operations in the United States is $71,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is branch operations?

Branch operations refer to the day-to-day activities and processes involved in managing a local branch of a company, often within banking, retail, or service industries. This includes overseeing customer service, cash handling, compliance with company policies, staff management, and ensuring smooth business transactions. The branch operations team ensures that the branch runs efficiently, supports business goals, and maintains high standards of customer satisfaction. They also play a crucial role in implementing corporate policies at the local level and resolving any operational issues that arise.

What are some common challenges faced in a branch operations role and how can they be managed effectively?

Branch Operations professionals often encounter challenges such as coordinating multiple tasks under tight deadlines, ensuring regulatory compliance, and managing team performance. Effective communication and strong organizational skills are crucial to prioritize responsibilities and handle unexpected issues. Building good relationships with both internal teams and customers can also help streamline processes and resolve conflicts efficiently. Regular training on compliance updates and process improvements can further enhance operational efficiency.

What are the key skills and qualifications needed to thrive in branch operations, and why are they important?

To thrive in Branch Operations, you need strong organizational skills, financial acumen, and experience in operational management—often supported by a relevant degree or background in business or finance. Familiarity with branch management software, CRM systems, and financial reporting tools is typically required. Exceptional communication, leadership, and problem-solving abilities help you excel in leading teams and ensuring smooth daily operations. These skills and qualities are vital for maintaining efficiency, compliance, and customer satisfaction at the branch level.

What is the difference between Branch Operations vs Customer Service Representative?

AspectBranch OperationsCustomer Service Representative
Primary RoleOversees branch functions, manages staff, ensures compliance, and handles operational tasksAssists customers, processes transactions, and provides product information
Required SkillsOperational management, compliance knowledge, leadershipCommunication skills, product knowledge, problem-solving
Work EnvironmentBank branches, corporate officesBank branches, call centers, retail locations
CertificationsTypically no specific certifications required, but relevant banking or management certifications can helpCustomer service training, banking product knowledge

While both roles are essential in banking, Branch Operations focuses on managing branch functions and staff, ensuring smooth operations, and compliance. Customer Service Representatives primarily interact with customers, assisting with transactions and inquiries. Understanding these differences helps job seekers identify the right career path within banking environments.

More about Branch Operations jobs

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Cities with the most Branch Operations job openings:

What are the most commonly searched types of Branch Operations jobs?

The most popular types of Branch Operations jobs are:

What states have the most Branch Operations jobs?

States with the most job openings for Branch Operations jobs include:

What are popular job titles for Branch Operations?

Popular job titles for Branch Operations:

Branch Operations jobs near you
Infographic showing various Branch Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,673 per year, or $34.5 per hour.

Branch Operations Supervisor

Sacramento, CA • On-site

SoFi
Finance and Insurance • 1 - 5K employees
Learn more about SoFiexternal

Full-time

Posted 27 days ago

Key responsibilities

  • Help lead daily branch and teller operations, ensuring accuracy, efficiency, and a strong customer experience.

  • Provide coaching, direction, training, and support to tellers and serve as a trusted resource for the team.

  • Step in to oversee branch operations when the Branch Manager is unavailable.

Job description

The role:

We're looking for a customer-focused banking professional who is ready to take the next step in their career and make an impact within the branch.

As a Branch Operations Supervisor, you'll be a key partner to the Branch Manager, helping lead day-to-day branch operations and supporting the teller team. You'll serve as a go-to resource for the team and step in as the branch lead when the Branch Manager is unavailable.

This is a great opportunity for someone who enjoys delivering exceptional, white-glove service, takes ownership, brings positive energy to their team, and is excited to grow as a leader.

What you'll do: 

  • Help lead daily branch and teller operations, ensuring accuracy, efficiency, and a strong customer experience.
  • Provide coaching, direction, training, and support to tellers and serve as a trusted resource for the team.
  • Step in to oversee branch operations when the Branch Manager is unavailable.
  • Deliver high-touch, white-glove customer service while navigating transactions and manual processes with accuracy and urgency.
  • Process customer transactions and account maintenance, including new account opening.
  • Manage teller balancing, cash ordering, vault operations, deposits, withdrawals, transfers, and other daily banking activities.
  • Research and resolve transaction discrepancies and provide teller approvals and operational guidance.
  • Support teller scheduling, onboarding, and training.
  • Help create a positive, collaborative environment by taking initiative, supporting teammates, and approaching challenges with a solutions-oriented mindset.
  • Identify customer needs and connect them with appropriate Bank products and services.
  • Ensure branch activities follow Bank policies, procedures, and regulatory requirements.

What you'll need:

  • 2+ years of banking or financial services experience preferred.
  • 1+ year of leadership or team-lead experience is preferred and we're also open to someone ready for their next step who has demonstrated leadership through coaching, training, taking ownership, or serving as a go-to resource for their team.
  • Punjabi bilingual proficiency is highly preferred and would be especially valuable in supporting our customers.
  • Spanish bilingual proficiency is also preferred and considered a plus.
  • A genuine passion for delivering exceptional, white-glove customer service.
  • A positive, proactive, and solutions-oriented mindset with the ability to bring positive energy to the team.
  • Ability to take ownership, prioritize effectively, and act with urgency while maintaining accuracy.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to coach, support, and encourage others while promoting accountability and teamwork.
  • Strong attention to detail and ability to remain composed in a fast-paced branch environment.
  • Flexibility to work Monday through Saturday and support other Bank locations as needed.

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