Core Competencies & QualificationsThe ideal candidate will demonstrate:
- Strong organizational and time management skills
- Ability to work independently and take initiative
- Strong follow-through and attention to detail
- Excellent problem-solving abilities
- Strong administrative and office coordination experience
- Professional communication skills with residents, associates, vendors, and leadership
- Strong customer service mindset
- Ability to prioritize urgent operational needs in a fast-paced environment
- Strong computer proficiency, including email systems, scheduling platforms, spreadsheets, and work order systems
- Ability to remain calm and solution-focused during emergencies and high-pressure situations
- Ability to manage confidential and sensitive operational information appropriately
Prior administrative, facilities coordination, scheduling, or operational support experience preferred.
Essential Duties & Responsibilities- Serve as a front-facing operational support resource for residents and associates requiring assistance related to maintenance and housekeeping services.
- Answer and manage Maintenance department phone calls during normal business hours.
- Coordinate the generation, assignment, tracking, and close-out of maintenance work orders for maintenance technicians.
- Assist with organizing technician workflow, prioritization of open work orders, and follow-up on overdue tasks.
- Order and track supplies for both Maintenance and Housekeeping departments.
- Coordinate vendor communication for work orders, CapEx projects, inspections, Co-op needs, and campus projects, including scheduling, follow-up communication, and documentation.
- Draft and coordinate operational communications for residents and associates under the direction of department leadership, including:
- Vendor and project scheduling updates
- Housekeeping schedule changes and resident notifications
- Weather, emergency, and campus-wide operational announcements
- Schedule and coordinate campus-wide vendor work, inspections, and operational projects.
- Maintain, update, and publish Housekeeping schedules in Homebase, including adjusting staffing coverage and assigning additional work for open shifts or schedule gaps.
- Assist with tracking housekeeping completion, room turns, quality control follow-up, and departmental operational organization.
- Support preventative maintenance tracking, TELS task management, safety folders, and operational documentation compliance.
- Coordinate sign-up lists, scheduling logistics, and startup needs with Front Desk and other departments as needed.
- Provide operational support for campus-wide events, emergency moves, urgent operational needs, and interdepartmental logistics as assigned.
- Assist with emergency and high-priority operational errands and support functions for the Maintenance and Housekeeping departments.
- Maintain professional communication and positive working relationships with residents, associates, vendors, and leadership teams.
- Perform additional operational and administrative support duties as assigned to support efficient campus operations.
Physical & Operational Requirements- Ability to move throughout campus regularly during the workday
- Ability to multitask and manage interruptions in a fast-paced environment
- Ability to occasionally lift or move light operational supplies
- Ability to respond appropriately during emergency operational situations
Reporting StructureThis position reports directly to the Operations Director / Maintenance Director and works closely with Housekeeping, Front Desk, Resident Services, and community leadership teams.
Equal Opportunity Employer
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