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Account Manager Jobs in Springfield, MA (NOW HIRING)

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a ...

Nidec Motor

Key Account Manager

Amherst, MA

The Key Account Manager (KAM) is responsible for managing, developing, and expanding relationships with one or more strategically significant customers. This role is accountable for achieving ...

ABB

Group Account Manager

Bloomfield, CT · Remote

$163K - $261K/yr

As the Group Account Manager, Meta - Data Center Segment, you will have the opportunity to develop, implement, and manage the account strategy that is focused on share of wallet growth, profitability ...

PLATINUM POINT EXECUTIVES INC

Be Seen First

Entry Level Account Manager

West Hartford, CT · On-site

$60K - $80K/yr

We are seeking an Entry Level Account Manager to join our team! You will resolve customer questions and offer solutions to drive company revenue. Responsibilities: * Present and sell company products ...

PLATINUM POINT EXECUTIVES INC

Be Seen First

Entry Level Account Manager

West Hartford, CT · On-site

$60K - $80K/yr

We are seeking an Entry Level Account Manager to join our team! You will resolve customer questions and offer solutions to drive company revenue. Responsibilities: * Present and sell company products ...

Palo Alto Networks

Major Account Manager

Hartford, CT · On-site

$363K/yr

Job Summary Major Account Manager Our Mission At Palo Alto Networks ® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We ...

Yellowstone Landscape

Account Manager

Chicopee, MA

¿Te apasiona el paisajismo? ¿Disfrutas del aire libre maravillándote con la belleza de la naturaleza y el aroma a césped recién cortado? Si respondiste que sí, ¡Yellowstone Landscape podría ...

John Crane

Sales Account Manager

Springfield, MA

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining strong relationships with existing customers while actively pursuing new and targeted accounts. This ...

Posted today

John Crane

Sales Account Manager

Hartford, CT

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining strong relationships with existing customers while actively pursuing new and targeted accounts. This ...

Posted today

Smiths Group

Sales Account Manager

Springfield, MA · On-site

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining strong relationships with existing customers while actively pursuing new and targeted accounts. This ...

Smiths Group

Sales Account Manager

Hartford, CT · On-site

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining strong relationships with existing customers while actively pursuing new and targeted accounts. This ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

Kobie Marketing

Sr. Account Manager

Hartford, CT

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

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Showing results 21-40

All JobsAccount JobsAccount Manager JobsAccount Manager Jobs in Springfield, MA

Account Manager information

See Springfield, MA salary details

$29.4K

$65.6K

$105.6K

How much do account manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for account manager in Springfield, MA is $65,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What does an account manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What does an account manager do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What are the key skills and qualifications needed to thrive as an account manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What are some common challenges account managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

What is the average salary for an account manager?

The average salary for an account manager typically ranges from $55,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and sales skills are often required.
More about Account Manager jobs

What are the most commonly searched types of Account jobs in Springfield, MA?

The most popular types of Account jobs in Springfield, MA are:

What job categories do people searching Account Manager jobs in Springfield, MA look for?

The top searched job categories for Account Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Account Manager jobs?

Cities near Springfield, MA with the most Account Manager job openings:

Account Manager jobs near you
Infographic showing various Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,586 per year, or $31.5 per hour.

CL Account Manager

RCN Capital LLC

South Windsor, CT • On-site

Full-time

Retirement

Re-posted 26 days ago

Job description

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible for guiding clients through system setup, product training, and early adoption to ensure a smooth and successful launch with RCN Capital's technology platforms.
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a liaison between CL partners and internal teams-including Technical Support, Partnership Management, and Technology & Development-this role helps resolve issues, communicate enhancements, and proactively identify opportunities to improve the client experience.
Additionally, the role gathers client feedback to support product and process improvements, manages ongoing client needs as new functionality is released, and represents RCN Capital at industry conferences and CL training events.
Responsibilities:
  • Serve as the tech application point of contact for new CL clients throughout the onboarding lifecycle
  • Schedule and conduct live product training sessions and guide clients through setup, usage and early adoption
  • Assist in the account creation and on-boarding of new CL into the system
  • Maintain detailed records of onboarding progress and client engagement using CRM tools
  • Act as the point of contact and handle customers' individual needs as new functionality and applications are released
  • Gather client feedback during onboarding to inform product improvements and client resources
  • Serve as a liaison between the client and other RCN departments such as Technical Support, Partnership Management, Technology & Development, and others.
  • Proactively identify potential friction points and recommend solutions for a smoother client experience
  • Represent RCN at various industry conferences and CL training groups
  • Additional tasks and projects to align with evolving business needs

Required Skills and Experience:
  • Excellent communication and interpersonal skills, especially when working with technical and non-technical users
  • Highly motivated with strong work ethic
  • Highly organized with strong attention to detail and ability to manage multiple onboarding timelines simultaneously
  • Strong problem-solving skills and a client-first mindset
  • Strong telecommunication skills
  • Proficient in MS Office, specifically Outlook, Word and Excel
  • Adapts well to change and performs successfully in a fast paced environment
  • 1-2 years of experience in a professional, client-focused role, specifically including phone work or cold calling
  • 1-2 years of experience in a business development, sales, or similar role
  • Commensurate educational experience will be considered.

Preferred Skills and Experience:
  • Experience in FinTech, lending software, or mortgage technology platforms
  • Knowledge of software sales preferred
  • Background in sales support, technical support, or implementation roles
  • 1-2 years of experience in the real estate lending, mortgage or banking industry

Education:
  • Associate's degree (required) or Bachelor's degree (preferred) in Business, Communication or related field.

Work Schedule:
  • Full time, 40 hours/week
  • Monday-Friday, 9AM to 6PM
  • Hybrid work model
  • First 90 days onsite for training
  • 2 days/week required onsite after

Why RCN Capital:
  • Growth-oriented environment with opportunities to expand your legal skill set
  • Ongoing training and development
  • Casual dress policy
  • Free food and beverage program
  • Competitive benefits, including 401(k)
  • And many additional perks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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