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Director Of Account Management Jobs in Springfield, MA

Big Voodoo Interactive

Account Manager

Easthampton, MA · On-site

$70 - $100/hr

Ensures that client issues are dealt with in an efficient manner, informing the Account Director or ... Minimum 3 years of Account/project management experience * Extremely detail oriented * Technical ...

Bridgepoint, LLC

Director of Operations

Manchester, CT · Remote

Director of Operations - Staffing & Workforce OperationsPosition: Director of OperationsEmployment ... Account Management to ensure successful delivery of new businessCommunicate staffing risks ...

New

AEG

Director of Ticketing & Fan Growth

Windsor, CT · On-site

Director of Ticketing & Fan Growth Department: Ticket Sales & Service Reports To: Chief Business ... This role manages a team of Account Executives and works cross-functionally with Marketing ...

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All JobsOf Account Management JobsDirector Of Account Management JobsDirector Of Account Management Jobs in Springfield, MA

Director Of Account Management information

See Springfield, MA salary details

$71.7K

$122.8K

$175.4K

How much do director of account management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director of account management in Springfield, MA is $122,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,100.00 and $138,500.00 per year, depending on experience, location, and employer.

How does a director of account management typically collaborate with sales and product teams to drive client success?

A Director of Account Management works closely with both sales and product teams to ensure client satisfaction and retention. They often act as the bridge between the client’s needs and internal teams, providing valuable feedback from clients to shape product enhancements and sales strategies. Regular cross-functional meetings, joint planning sessions, and collaborative problem-solving are common, enabling the Director to address client issues proactively and identify upsell or cross-sell opportunities. This collaborative environment supports a unified approach to achieving client goals and business growth.

What are the key skills and qualifications needed to thrive as a director of account management, and why are they important?

To thrive as a Director Of Account Management, you need extensive experience in client relationship management, strategic account planning, and leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM software (like Salesforce), data analysis tools, and project management platforms is often required. Outstanding communication, negotiation, and team leadership skills help you build trust and inspire high performance both within your team and with clients. These abilities are essential for driving client satisfaction, retaining key accounts, and achieving revenue growth in a competitive market.

What is the difference between Director Of Account Management vs Account Manager?

AspectDirector Of Account ManagementAccount Manager
ResponsibilitiesOversees multiple client accounts, develops strategic account plans, manages account teamsManages individual client accounts, maintains client relationships, handles day-to-day account activities
Required CredentialsBachelor's degree, experience in account management, leadership skillsBachelor's degree, experience in client service, communication skills
Work EnvironmentSenior-level, strategic, often managerialOperational, client-facing, team-oriented
Industry UsageCommon in B2B, SaaS, advertising, and consulting firmsFound across various industries including tech, marketing, and sales

The main difference is that the Director Of Account Management focuses on strategic oversight and leadership of multiple accounts, while the Account Manager handles individual client relationships and daily account activities. The director role involves higher-level planning and team management, whereas the account manager is more client-focused and operational.

What does a director of account management do?

A director of account management oversees client relationships, ensuring customer satisfaction and retention. They develop strategies to grow accounts, coordinate with sales and support teams, and often use CRM tools to monitor account performance and client needs.

What are popular job titles related to Director Of Account Management jobs in Springfield, MA?

For Director Of Account Management jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Director Of Account Management jobs in Springfield, MA look for?

The top searched job categories for Director Of Account Management jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Director Of Account Management jobs?

Cities near Springfield, MA with the most Director Of Account Management job openings:

Director Of Account Management jobs near you
Infographic showing various Director Of Account Management job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $122,768 per year, or $59 per hour.

Account Manager

Big Voodoo Interactive

Easthampton, MA • On-site

$70 - $100/hr

Other

Posted 4 days ago

Job description

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with clients to encourage new and repeat business opportunities.

Responsibilities:

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
  • Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other support.
  • Communicates the client's goals and represent the client's interests to the team.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.
  • Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements:

  • Proven Account Management skills required in order to create, maintain and enhance customer relationships
  • Minimum 3 years of Account/project management experience
  • Extremely detail oriented
  • Technical competence (understand software, hardware, networks, etc)
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
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