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Director Of Account Management Jobs in Springfield, MA

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Director Of Account Management information

See Springfield, MA salary details

$71.7K

$122.8K

$175.4K

How much do director of account management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director of account management in Springfield, MA is $122,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,100.00 and $138,500.00 per year, depending on experience, location, and employer.

How does a director of account management typically collaborate with sales and product teams to drive client success?

A Director of Account Management works closely with both sales and product teams to ensure client satisfaction and retention. They often act as the bridge between the client’s needs and internal teams, providing valuable feedback from clients to shape product enhancements and sales strategies. Regular cross-functional meetings, joint planning sessions, and collaborative problem-solving are common, enabling the Director to address client issues proactively and identify upsell or cross-sell opportunities. This collaborative environment supports a unified approach to achieving client goals and business growth.

What are the key skills and qualifications needed to thrive as a director of account management, and why are they important?

To thrive as a Director Of Account Management, you need extensive experience in client relationship management, strategic account planning, and leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM software (like Salesforce), data analysis tools, and project management platforms is often required. Outstanding communication, negotiation, and team leadership skills help you build trust and inspire high performance both within your team and with clients. These abilities are essential for driving client satisfaction, retaining key accounts, and achieving revenue growth in a competitive market.

What is the difference between Director Of Account Management vs Account Manager?

AspectDirector Of Account ManagementAccount Manager
ResponsibilitiesOversees multiple client accounts, develops strategic account plans, manages account teamsManages individual client accounts, maintains client relationships, handles day-to-day account activities
Required CredentialsBachelor's degree, experience in account management, leadership skillsBachelor's degree, experience in client service, communication skills
Work EnvironmentSenior-level, strategic, often managerialOperational, client-facing, team-oriented
Industry UsageCommon in B2B, SaaS, advertising, and consulting firmsFound across various industries including tech, marketing, and sales

The main difference is that the Director Of Account Management focuses on strategic oversight and leadership of multiple accounts, while the Account Manager handles individual client relationships and daily account activities. The director role involves higher-level planning and team management, whereas the account manager is more client-focused and operational.

What does a director of account management do?

A director of account management oversees client relationships, ensuring customer satisfaction and retention. They develop strategies to grow accounts, coordinate with sales and support teams, and often use CRM tools to monitor account performance and client needs.

What are popular job titles related to Director Of Account Management jobs in Springfield, MA?

For Director Of Account Management jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Director Of Account Management jobs in Springfield, MA look for?

The top searched job categories for Director Of Account Management jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Director Of Account Management jobs?

Cities near Springfield, MA with the most Director Of Account Management job openings:

Director Of Account Management jobs near you
Infographic showing various Director Of Account Management job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $122,768 per year, or $59 per hour.

Account Manager - Commercial Insurance (Construction, Contractors)

Insurance Office of America

Springfield, MA • On-site

$65K - $80K/yr

Full-time

Medical, Retirement

Re-posted 19 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Job Description:

Title:Account Manager - Commercial Lines
Hybrid Preferred:1 day in the Binghamton, NY or Syracuse, NY office
OR Fully Remote: applicants residing in Eastern or Central Time Zones
Book Focus:Construction, Contractors, Habitational | Required: active property & casualty (P&C) license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role:Manage an assignedbook of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.


Key Responsibilities:

  • Technical Competence:Maintaintechnical competence and industryexpertise.

  • Team Leadership:Direct daily activities of the account management team.

  • Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.

  • Policy Management:Manage policy expirations and renewals.

  • Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.

  • Accounts Receivable:Monitorreports andtake actionon delinquent accounts, collecting outstanding balances.

  • System Maintenance:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring:Monitorand maintain activity/suspense to ensuretimelycompletion.

  • Communication:Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.

  • Service Excellence:Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.

  • Policy Compliance:Stay updated on company policies and procedures.

  • Continuous Improvement:Seekand adopt best practices to improve individual and team performance.

  • Champion IOA Values:Demonstrateintegrity and leadership.


Ideal CandidateQualifications:

  • 3-5 years of account management experience,or 5+ years in the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service,communication,multitasking, and organizational skills

  • Proficiencyin MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


What to Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $65,000.00 - $80,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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