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Account Manager Jobs in Springfield, MA (NOW HIRING)

Red Thread

Account Manager

East Hartford, CT

Account Manager ID: 1593 Department: Furniture Sales Location: East Hartford, CT Description The Account Manager assists with maintaining the fundamental business relationship with a single and/or ...

Red Thread

Account Manager

East Hartford, CT · On-site

The Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist sales ...

HILTI

Account Manager

Hartford, CT · On-site

$65K - $80K/yr

Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

Manufacturing Inc

Account Manager

Agawam, MA · On-site

$25 - $33/hr

Account Manager Pay: $25 - $33/hr What's In It For You? This is an excellent opportunity to join a company that values a supportive work environment and provides clear pathways for professional ...

Nexeo Plastics

Account Manager

Wilbraham, MA · On-site

The Account Manager position will drive profitable growth in a defined territory by providing solutions to current and customer acquisitions. As an entrepreneurial-minded individual, you will achieve ...

Sun Life Financial

Account Manager

Hartford, CT · Hybrid

$63K - $94K/yr

The Account Manager (AM) for our Health & Risk Solutions Client Success group is responsible for the overall relationship and financial management of a portfolio of HR&S clients, brokers, and third ...

Yellowstone Landscape

Account Manager

Chicopee, MA

As an Account Manager you'll feel right at home in your "field" office, always being on the go, checking in on your crews and meeting with clients to ensure that we're exceeding their expectations.

Sun Life Financial

Account Manager

Hartford, CT · Hybrid

$63K - $94K/yr

The Account Manager (AM) for our Health & Risk Solutions Client Success group is responsible for the overall relationship and financial management of a portfolio of HR&S clients, brokers, and third ...

Ttmtech

Account Manager

Stafford Springs, CT

Manage at least one (1) customer account with responsibilities including: * Manages customer product through the plant. Provides leadership, direction and communication for the customer ensuring ...

TTM Technologies

Account Manager

Stafford Springs, CT · On-site

Manage at least one (1) customer account with responsibilities including: * Manages customer product through the plant. Provides leadership, direction and communication for the customer ensuring ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Job Summary The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Job Summary The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives. Key Responsibilities Client Relationship Management * Serve as the primary ...

Ryan Specialty

Account Manager

Bloomfield, CT

$25 - $31.25/hr

Maintains accurate and organized records of client accounts, transactions, and other relevant ... Business Administration, Sales, and Risk Management preferred. Any other related discipline or ...

Ryan Specialty

Account Manager

Bloomfield, CT · On-site

$25 - $31.25/hr

... of client accounts, transactions, and other relevant documentation and ensures compliance with ... Business Administration, Sales, and Risk Management preferred. Any other related discipline or ...

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All JobsAccount JobsAccount Manager JobsAccount Manager Jobs in Springfield, MA

Account Manager information

See Springfield, MA salary details

$29.4K

$65.6K

$105.6K

How much do account manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for account manager in Springfield, MA is $65,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What does an Account Manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What are the key skills and qualifications needed to thrive as an Account Manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What Does an Account Manager Do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

What are some common challenges Account Managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.
More about Account Manager jobs
What are the most commonly searched types of Account jobs in Springfield, MA? The most popular types of Account jobs in Springfield, MA are:
What job categories do people searching Account Manager jobs in Springfield, MA look for? The top searched job categories for Account Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Account Manager jobs? Cities near Springfield, MA with the most Account Manager job openings:
Account Manager jobs near you
Infographic showing various Account Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $65,586 per year, or $31.5 per hour.
Account Manager

Account Manager

Red Thread

East Hartford, CT

Other

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago

Job description

Red Thread
My Account
Openings >> Account Manager
Account Manager
Summary
Title: Account Manager ID: 1593 Department: Furniture Sales Location: East Hartford, CT
Description
The Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist sales team with all aspects of supporting the account to either increase or secure additional business. The Account Manager may also represent Red Thread at various project meetings, client meetings, and other customer meetings with the goal of enhancing Red Thread's position as a primary vendor to the account and/or accounts.
Job Functions:
  • Conduct sales calls with or without Sales Representative, as needed.
  • Create proposals with and for the Sales Rep, including ones which contain complete turnkey solutions. This includes customer quotes, typical presentations, finish documents, etc.
  • Meet with the customer's end users on-site to identify project needs.
  • Process complete and accurate orders in Hedberg and track acknowledgments (with the Sales Coordinator, if applicable).
  • Serve as primary point of contact and communication with the customer on designated projects.
  • Help to establish, develop and maintain the desired level of customer satisfaction for the account. Monitor and measure Red Thread's performance for quarterly reporting if applicable.
  • Publish status reports for review by the sales team and customer. Participate in regular team meetings, weekly field office conference calls, virtual presentations with field office general agents, and update all parties on the status of projects and activities.
  • Identify and enlist resources necessary to effectively service the customer.
  • Coordinate the production of installation drawings, plans and presentation materials with the Design Department and customer to ensure functionality of product as well as accuracy of specifications.
  • Coordinate projects with Project Management and requests for delivery, service and installation with Operations personnel or outside contractors.
  • Attend and take notes for all project meetings.
  • Perform site visits as necessary.
  • Be familiar with all contract agreements between the client and Red Thread.
  • Utilize all order management reports to track orders.
  • Ensure that all punch-list items have been resolved and orders closed out for invoicing in a timely fashion.
  • Maintain accurate and standardized order records.
Qualifications
Skills & Abilities:
  • Strong customer service, presentation, communication and organizational skills.
  • The ability to problem solve and to work in a team environment.
  • Strong attention to detail with excellent follow-through.
  • Goal-oriented, self-motivated, and collaborative
  • Solid computer skills: Word, Excel, Hedberg.
  • CRM experience
Level of Education/Training/License:
  • BA/BS degree
Experience:
  • 2-3 years of B2B sales experience
  • Furniture, design, or A&D / construction industry experience preferred.
Salary Range:
  • $60k-$75k (based on experience). Plus bonus.
Benefits:
Red Thread offers a highly competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), paid time off and paid holidays.
Red Thread is an Equal Opportunity Employer.
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