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Renewals Account Manager Jobs in Springfield, MA

Hilbgroup

Commercial Lines Account Manager

Longmeadow, MA · Hybrid

$75K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prepare renewal marketing submissions and supplemental information needed for producers and ... Document all correspondence regarding the account in agency management system * Any other function ...

HUB

Account Manager - Surplus Lines

East Longmeadow, MA · Hybrid

$55K - $106K/yr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assess renewal book of business and coordinate the depopulation of clients who qualify for retail ... Department Account Management & Service Required Experience: 2-5 years of relevant experience ...

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All JobsRenewals Account JobsRenewals Account Manager JobsRenewals Account Manager Jobs in Springfield, MA

Renewals Account Manager information

See Springfield, MA salary details

$29.4K

$65.6K

$105.6K

How much do renewals account manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for renewals account manager in Springfield, MA is $65,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What is a renewals account manager?

Renewals Account Managers are professionals responsible for managing and retaining existing customer accounts by ensuring timely contract renewals and maintaining strong client relationships. They work closely with customers to understand their ongoing needs, address any concerns, and identify opportunities for upselling or cross-selling. Their primary goal is to maximize customer retention and minimize churn by providing excellent service and ensuring a seamless renewal process.

What skills and qualifications are needed to be a renewals account manager?

To thrive as a Renewals Account Manager, you need strong sales acumen, account management experience, and a solid understanding of customer success principles, often backed by a bachelor's degree. Familiarity with CRM platforms like Salesforce, contract management tools, and sometimes certifications in customer relationship management are typical requirements. Exceptional communication, negotiation skills, and a customer-centric mindset set top performers apart in this role. These abilities are crucial for maximizing client retention, securing renewals, and driving ongoing business growth.

How does a renewals account manager collaborate with sales and customer success teams?

As a Renewals Account Manager, you will work closely with both the sales and customer success teams to maximize customer retention and renewals. This often involves regular meetings to share insights on customer health, upcoming contract expirations, and potential upsell opportunities. You’ll coordinate with customer success managers to address client concerns proactively and with sales representatives to align on pricing or contract changes. Effective collaboration ensures a smooth renewal process and helps identify ways to enhance customer satisfaction and value.

What is the difference between Renewals Account Manager vs Customer Success Manager?

AspectRenewals Account ManagerCustomer Success Manager
Primary FocusManaging contract renewals and retentionEnsuring customer satisfaction and long-term success
Work EnvironmentSales-driven, client retentionCustomer support, relationship building
Required SkillsSales, negotiation, product knowledgeCommunication, problem-solving, empathy

While both roles focus on client relationships, the Renewals Account Manager primarily concentrates on contract renewals and retention, often with a sales approach. In contrast, the Customer Success Manager aims to foster overall customer satisfaction and success, emphasizing ongoing support and relationship building.

How much does a renewals account manager get paid?

A renewals account manager typically earns between $50,000 and $80,000 annually, with total compensation often including commissions or bonuses based on renewal targets. Salaries can vary depending on experience, industry, and location, and the role often requires strong communication and CRM skills.

What are popular job titles related to Renewals Account Manager jobs in Springfield, MA?

For Renewals Account Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Renewals Account Manager jobs in Springfield, MA look for?

The top searched job categories for Renewals Account Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Renewals Account Manager jobs?

Cities near Springfield, MA with the most Renewals Account Manager job openings:

Renewals Account Manager jobs near you
Infographic showing various Renewals Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $65,586 per year, or $31.5 per hour.

Personal Lines Account Manager

Patriot Growth Insurance Services, LLC

Enfield, CT

$45K - $61K/yr

Full-time

Posted 2 days ago

New

Patriot Growth Insurance Services rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

223rd of 309 rated insurance

Job description

Personal Lines Account Manager
Patriot Growth Insurance Services | Cheshire, CT; Enfield, CT; Kingston, NY; or Waterford, CT | Hybrid | Full-Time
Why This Role Matters
As a Personal Lines Account Manager, you'll serve as a trusted partner to clients by helping them protect what matters most. Your expertise, responsiveness, and commitment to exceptional service will play a key role in strengthening client relationships, supporting retention efforts, and ensuring clients have the coverage solutions they need as their lives evolve.
In this role, you'll manage and support a book of personal lines business while partnering with carriers and internal team members to deliver a seamless client experience. You'll help guide clients through policy changes, coverage questions, claims-related concerns, and renewal conversations while maintaining accurate account records and building long-term relationships.
How You'll Make an Impact
  • Manage and service a book of personal lines accounts, ensuring clients receive timely, accurate, and professional support.
  • Market new and renewal business to secure competitive coverage solutions that align with client needs and risk profiles.
  • Respond to client inquiries regarding coverage, premiums, endorsements, policy changes, and account activity.
  • Coordinate with carriers, adjusters, and clients to facilitate claims communication and support a positive claims experience.
  • Review policies, endorsements, certificates, and related documents for accuracy and alignment with client expectations.
  • Maintain detailed account documentation and collaborate with internal team members to support client retention and satisfaction.
Who You Are
  • A relationship-focused professional who enjoys building trust and delivering exceptional client service.
  • Proactive, responsive, and committed to following through on client requests and service needs.
  • Detail-oriented with the ability to manage multiple priorities while maintaining accuracy.
  • A clear communicator who can explain insurance concepts and coverage options with confidence.
  • Resourceful and solutions-oriented when addressing service challenges or client concerns.
  • A collaborative team player who values strong partnerships with colleagues and carrier representatives.
  • Motivated to stay current on industry trends, carrier offerings, and personal lines insurance products.
What You BringDay One:
  • 2 to 4 years of experience in personal lines account management.
  • Active Property & Casualty insurance license.
  • Strong knowledge of personal lines insurance products, coverages, policy servicing, and carrier procedures.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with a client-focused and professional approach.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving abilities with a solutions-driven mindset.
  • Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
  • Ability to build and maintain productive relationships with clients, carrier partners, and internal team members.
Valuable Additions:
  • Experience marketing personal lines new business and renewal accounts.
  • Familiarity with agency management systems and carrier rating platforms.
  • Experience handling claims support, policy reviews, endorsements, and coverage analysis.
  • Knowledge of carrier underwriting guidelines and market trends across multiple personal lines products.
  • Demonstrated success supporting client retention and long-term account growth.
Real Benefits for Real Life
At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.
Highlights Include:
  • Multiple medical plan options, with preventive care covered at 100%
  • Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
  • Employer-paid short-term and long-term disability coverage
  • Paid parental leave
  • Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
  • Competitive 401(k) company match to help you build your financial future
  • Comprehensive dental and vision coverage
  • Employee Assistance Program with confidential mental health, legal, financial, and work-life support
About Patriot Growth Insurance Services
At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.
Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*
*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range
$65,000—$70,000 USD

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