Renewals Account Manager Jobs in Springfield, MA

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.  

Company Overview:  

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence.Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management. MedInsight has been ranked #1 for Payer Quality Analytics by clients for the last three years in the Best in KLAS report.  

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary: 
We are seeking a high-performing and client-focused Senior Enterprise Account Manager to join our growing team. This individual will be responsible for managing and growing strategic client relationships with large healthcare organizations, with a specific focus on health plans and other payer entities. The ideal candidate will bring deep industry experience, a strong understanding of healthcare analytics, and a consultative approach to client engagement.  

This role is essential to driving client retention, satisfaction, and revenue growth. You’ll act as a trusted advisor and strategic partner to key stakeholders within each account, ensuring that MedInsight’s solutions are delivering maximum value to support their business goals. 

Key Responsibilities: 

Client Relationship Management  

• Serve as the primary point of contact for a portfolio of strategic enterprise level clients, developing a deep understanding of their strategic objectives, operational context, and analytics needs. 
• Establish and maintain executive-level relationships within payer organizations, fostering long-term partnerships built on trust and mutual value. 
• Lead regular client meetings, QBRs, and planning sessions to ensure alignment, value realization, and satisfaction. 

Strategic Account Growth  

• Identify and pursue opportunities for account expansion, including upsell, cross-sell, and renewals. 
• Collaborate with Sales and Product teams to craft tailored proposals and solution strategies based on evolving client needs. 
• Maintain a deep understanding of MedInsight’s product offerings to communicate value effectively and identify the right-fit solutions for each client. 

Client Advocacy & Cross-Functional Collaboration  

• Serve as the voice of the client internally, working closely with Product, Implementation, Engineering, and Support teams to ensure smooth onboarding, delivery, and issue resolution. 
• Provide actionable feedback from clients to guide product enhancements and innovation. 
• Help define and refine best practices and account management processes across the Client Services team. 

Data & Analytics Expertise  

• Provide guidance to clients on how to best leverage MedInsight’s healthcare analytics tools and services incorporating industry expertise to support executive strategies. 
• Interpret client executive analytic needs and help translate them into solutions using MedInsight’s capabilities. 
  

Qualifications:  

• Level 3: Less than 5 years I Level 4: 5+ years of experience in enterprise account management, customer success, or strategic consulting, ideally within healthcare analytics, healthcare technology, or services. 
• Strong knowledge of the payer landscape and healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs. 
• Proven track record managing large, complex accounts and successfully driving client satisfaction, retention, and growth. 
• Demonstrated ability to engage and influence stakeholders across all levels, including senior executives and technical leaders. 
• Exceptional communication, presentation, and interpersonal skills. 
• Strong analytical thinking with the ability to understand and communicate data-driven insights in a meaningful way. 
• Bachelor’s degree required; advanced degree or relevant certifications (e.g., PMP, CAHIMS, CPXP) preferred. 
• Digital Sales Experience: CRM, Client Digital Sales Rooms, Project Management Software, Call Recording, and other digital sales software as needed. 

Preferred Experience:  

• Experience working directly with healthcare data platforms, population health tools, or analytics applications (e.g., cost of care, quality measurement, utilization management). 
• Familiarity with key industry metrics and frameworks, such as HEDIS, population health, risk adjustment, and value-based payment models. 
• Prior experience in a consulting firm, health plan, or health tech organization strongly preferred. 

What We Offer:  

• A mission-driven organization focused on improving healthcare outcomes and reducing unnecessary costs. 
• A collaborative and intellectually engaging work environment with a focus on continuous learning and innovation. 
• Competitive base salary with performance-based bonus opportunities. 
• Comprehensive benefits, including health insurance, 401(k) with employer match, generous PTO, and more. 
• Opportunities for growth and advancement within a stable and respected industry leader. 

Location:

This role can be located remotely within the US. The expected application deadline for this job is November 30, 2026.

Compensation:

The overall range for this role is 78,800 - $177,675. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia:
  • $90,620 - $145,130 if overall experience is less than 5 years; and 
  • $107,755 - $177,675 for experience greater than 5 years.
• All other states:
  • $78,800 - $126,200 if overall experience is less than 5 years; and 
  • $93,700 - $154,500 for experience greater than 5 years.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

What makes this a great opportunity?  

• Join an innovative, high growth company with a solid industry track record
• Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions
• Enjoy significant visibility in your work and be recognized for your wins
• Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career

Benefits: 

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

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