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Technical Account Manager Jobs in Springfield, MA

Encompass IT

MSP Account Manager

Manchester, CT · On-site

The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives. Key Responsibilities Client Relationship Management * Serve as the primary ...

HILTI

Account Manager

Hartford, CT · On-site

$65K - $77K/yr

Be a Hilti Champion - you'll carry the technical knowledge to present high level customer ... The Account Manager role offers an uncapped bonus potential. Individual starting salary within this ...

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible ...

Danaher

Bioprocess Account Manager

Brimfield, MA · On-site

Bioprocess Account Manager Are you ready to accelerate your potential and make a real difference ... Collaborate with sales specialists and technical teams to support solution-based selling and design ...

New

Rent-A-Center

Account Manager

Bloomfield, CT · On-site

$19.30 - $19.55/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Springfield, MA · On-site

$19.05 - $19.55/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

East Hartford, CT · On-site

$19.55 - $21.02/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Bloomfield, CT

$19.55 - $21.02/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Springfield, MA · On-site

$19.55 - $21.02/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Bloomfield, CT · On-site

$19.55 - $21.02/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Springfield, MA · On-site

$19.55 - $21.02/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Yellowstone Landscape

Account Manager

Chicopee, MA · On-site

As an Account Manager you'll feel right at home in your "field" office, always being on the go, checking in on your crews and meeting with clients to ensure that we're exceeding their expectations.

Yellowstone Landscape

Account Manager

Chicopee, MA · On-site

$70K - $80K/yr

As an Account Manager you'll feel right at home in your "field" office, always being on the go, checking in on your crews and meeting with clients to ensure that we're exceeding their expectations.

Yellowstone Landscape

Account Manager

Chicopee, MA

As an Account Manager you'll feel right at home in your "field" office, always being on the go, checking in on your crews and meeting with clients to ensure that we're exceeding their expectations.

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Springfield, MA

Technical Account Manager information

See Springfield, MA salary details

$39.9K

$86.1K

$168.4K

How much do technical account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical account manager in Springfield, MA is $86,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.
More about Technical Account Manager jobs
What job categories do people searching Technical Account Manager jobs in Springfield, MA look for? The top searched job categories for Technical Account Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Account Manager jobs? Cities near Springfield, MA with the most Technical Account Manager job openings:
Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $86,123 per year, or $41.4 per hour.

Account Manager

Systems Management Planning Inc

Hartford, CT • On-site

Full-time

Re-posted 24 days ago

Job description

SMP has been named a top or best workplace nine times in the past six years, including Inc. Magazine's Best Workplaces, 3x Best Company to Work for in New York State, and 6x Rochester Top Workplace Award winner. For more information about working at SMP, visit https://www.smp-corp.com/careers/.
Position Overview:
Our Sales Team is seeking to hire an Account Manager with at least 7 years of field sales experience in enterprise accounts in the IT hardware/software technology industry.
This role has a direct impact on the growth of our company by assisting customers with delivering strategic business outcomes, digitization and matching best of breed solutions with customer requirements. The Enterprise Account Manager is responsible for growing top-line revenue through the discovery and acquisition of customer engagements in both new and existing clients by employing a highly consultative sales methodology.
We are looking for proven high performers who are forward-thinking, innovative, enthusiastic and ambitious team players. Qualified candidates will be motivated self-starters with stellar academic credentials, superb judgment and communication skills and a commitment to excellence. Successful candidates will also possess the ability to thrive and grow in a fast-paced, team-oriented environment.
Responsibilities:
  • Prospect and customer development (new and existing) through a highly consultative solutions sales approach.
  • Design solutions, present and demonstrate to customers to solve their business needs/problems.
  • Create sales plans to ensure broad penetration into the large accounts within the territory including developing effective strategies for winning in a competitive environment.
  • Understand complex customer requirements on both a business and technical level.
  • Build strong relationships with technology partners and respective field representatives to gather leads and be introduced into sales opportunities.
  • Assist with providing competitive pricing analyses and product options, based on customer need
  • Remain current on industry and product knowledge, technology trends and advancements for SMP solutions.
  • Understand and articulate Professional and Managed Services options.
  • Solicit and acquire signed agreements and appropriate paperwork from clients for purchase of SMP's services.
  • Develop/maintain strong relationships and ensure timely communications with appropriate customer personnel, including senior management.
  • Provide timely and accurate reports on results as required by management.
  • Demonstrate flexibility and adaptability when assigned additional responsibilities or projects.
  • Determine deal eligibility for promotions, rebates and distributor special pricing.
  • Apply for, and manage special pricing programs, when applicable.

Qualifications:
  • Bachelor's Degree in Business, Marketing or related field, or equivalent education and experience.
  • At least seven (7) years of field sales experience in the technology industry (specifically Data Center, Collaboration and End User Computing solutions) required.
  • Solution Sales Experience with Cisco, Dell/EMC, VMware, Palo Alto and other software sales experience required.
  • Ability to obtain and maintain appropriate professional certifications (i.e. Cisco, Dell/EMC, VMware).
  • Strong technical aptitude with the ability to quickly learn concepts related to computer system configurations.
  • Experience and knowledge of the IT Solutions market (Data Center, Collaboration, Managed Services).
  • Proven ability to sell large complex deals and meet/exceed multi-million-dollar quotas.
  • Strong understanding of common business practices in the areas of sales cycles, customer service, accounting, pricing, purchasing, shipping and billing.
  • Ability to correlate pricing strategies with company financial goals.
  • Proven track record of successful prospecting skills, finding competitive situations and successfully converting customers to their solution.
  • Excellent presentation (oral and written), face to face selling, organization and record keeping skills a must.
  • Must be proficient with MS Word, Excel.
  • Experienced with sales CRM database use and management

Preferred Skills/Certifications:
  • Well established customer relationships with CxO, VP, Director of IT level relationships preferred.
  • Managed Services sales experience a plus.

Work Environment/Physical Demands:
  • This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers and phones. While a largely sedentary role, some lifting or carrying of items up to 50 pounds may occasionally be required.
  • Travel to customer/prospect locations and SMP offices, as requested.

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