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Technical Account Manager Jobs in Springfield, MA

HILTI

Account Manager

Hartford, CT · On-site

$65K - $77K/yr

Be a Hilti Champion - you'll carry the technical knowledge to present high level customer ... The Account Manager role offers an uncapped bonus potential. Individual starting salary within this ...

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible ...

Yellowstone Landscape

Account Manager

Chicopee, MA · On-site

$70K - $80K/yr

As an Account Manager you'll feel right at home in your "field" office, always being on the go, checking in on your crews and meeting with clients to ensure that we're exceeding their expectations.

Yellowstone Landscape

Account Manager

Chicopee, MA

As an Account Manager you'll feel right at home in your "field" office, always being on the go, checking in on your crews and meeting with clients to ensure that we're exceeding their expectations.

Cooperative Systems LLC

Account Manager

Windsor, CT · On-site

We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a ...

COOPERATIVE SYSTEMS LLC

Account Manager

Windsor, CT · On-site

We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a ...

COOPERATIVE SYSTEMS LLC

Account Manager

Windsor, CT

We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a ...

Ttmtech

Account Manager

Stafford Springs, CT · On-site

Manage at least one (1) customer account with responsibilities including: * Manages customer ... technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Springfield, MA

Technical Account Manager information

See Springfield, MA salary details

$39.9K

$86.1K

$168.4K

How much do technical account manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for technical account manager in Springfield, MA is $86,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $100,100.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

What job categories do people searching Technical Account Manager jobs in Springfield, MA look for?

The top searched job categories for Technical Account Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Technical Account Manager jobs?

Cities near Springfield, MA with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $86,123 per year, or $41.4 per hour.

Account Manager

Hartford, CT • On-site

HILTI
See more jobs at HILTIexternal

$65K - $77K/yr

Other

Re-posted 27 days ago

Job description

Relationships That Drive Results. Success That Lasts.
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You'll make sales by maintaining customer relationships, demonstrating our latest tools on the spot, and providing high level customer consultation.
What You'll do
  • Building relationships - you'll meet with customers at a moment's notice or be actively present to capture the perfect business opportunity. You understand to create value in account(s) through long-term, profitable relationships
  • Time and Territory Management (TTM) - creating a daily schedule (including presence on jobsites and client offices) to optimize client potential and sales productivity by zone territory
  • Be a Hilti Champion - you'll carry the technical knowledge to present high level customer consultations in your defined territory and represent the Hilti brand in the marketplace
  • Tracking your progress - you'll utilize Salesforce to record all the interactions you had to make a sale as reporting is a key part of this role

What You'll Bring
  • High School Diploma or GED required
  • Bachelor's Degree preferred or equivalent work experience
  • At least three years of outside sales experience - preferably in an environment with set targets
  • Hands-on attitude - you'll be demonstrating our tools to our customers, using platforms such as Salesforce to keep track of everything, and collaborate with a variety of departments
  • Maintain a valid driver's license - we'll provide you with a company car, be sure you're ready to drive
  • Excellent time and territory management skills
  • Must be able to walk on construction projects, climb scaffolding, and lift as much as 65 pounds at any given time
  • Work a flexible and varied schedule

What's In It for You
Our Account Managers earn between $65,000 - $77,000 + up to $19,000 in bonuses for their first year if all sales goals are met. The Account Manager role offers an uncapped bonus potential. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It's why most of our account managers come from a non-construction background.
Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.
This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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