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Technical Account Manager Jobs in Springfield, MA

Clarest Health

Nurse Account Manager

Hartford, CT · On-site

$100K - $105K/yr

We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves problems proactively, and builds strong relationships. In this role, you'll be the main link between ...

Reachdesk Ltd

Commercial Account Manager

Hartford, CT · On-site +1

About the role As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role ...

Reachdesk Ltd

Commercial Account Manager

Hartford, CT · On-site +1

About the role As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role ...

Waste Management

Industrial Account Manager

Windsor, CT · On-site

$87K - $95K/yr

Manages existing revenues and develops revenue opportunities within an established geographical ... Works in tandem with Technical Service Representatives to assist customers in every aspect of waste ...

Waste Management

Industrial Account Manager

Windsor, CT · Hybrid

$87K - $95K/yr

Manages existing revenues and develops revenue opportunities within an established geographical ... Works in tandem with Technical Service Representatives to assist customers in every aspect of waste ...

Waste Management

Industrial Account Manager

Windsor, CT · Hybrid

$87K - $95K/yr

Manages existing revenues and develops revenue opportunities within an established geographical ... Works in tandem with Technical Service Representatives to assist customers in every aspect of waste ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Springfield, MA

Technical Account Manager information

See Springfield, MA salary details

$39.9K

$86.1K

$168.4K

How much do technical account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical account manager in Springfield, MA is $86,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.
More about Technical Account Manager jobs
What job categories do people searching Technical Account Manager jobs in Springfield, MA look for? The top searched job categories for Technical Account Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Account Manager jobs? Cities near Springfield, MA with the most Technical Account Manager job openings:
Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $86,123 per year, or $41.4 per hour.

Nurse Account Manager

Clarest Health

Hartford, CT • On-site

$100K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Clarest Health rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

19th of 111 rated pharmacies

Job description

Description
At Clarest Health , we are dedicated to transforming patient care by providing innovative and efficient pharmacy services to healthcare facilities. Our commitment to excellence ensures that our automated dispensing solutions streamline medication management, improve patient outcomes, and enhance the overall efficiency of healthcare operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.
We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves problems proactively, and builds strong relationships. In this role, you'll be the main link between our closed-door pharmacy and the long-term care communities we serve. You'll ensure exceptional service through regular site visits, staff training, and smooth implementation of pharmacy technology, keeping communication clear between our pharmacy and client teams. If you're motivated by connections, driven to improve outcomes, and committed to quality care, we'd love to hear from you.
Location: Field-Based - Connecticut Region
Salary : Salary starting between $100k - $105k + Substantial Mileage Reimbursement
Schedule: Monday - Friday, Day Working Hours
Travel Requirement: 70% + (Travel Reimbursement Provided)
Transportation: This role requires a valid driver's license and valid car insurance
Reports To: Account Management Leadership Team
What We Offer:
  • Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)
  • Free Virtual Care - Telemedicine
  • Flexible Spending and Health Saving Accounts
  • Substantial PTO Offering in Year One, with an Increase After Your First Year
  • Travel Mileage Reimbursement
  • 401k with company match
  • Referral Bonuses
  • Life Insurance
  • Pet Insurance
  • Legal Insurance
  • Make a difference in the lives of others!
  • We are growing and that means more opportunities

Key Responsibilities:
  • Conduct regular site visits to monitor service quality, address client needs, and build strong relationships.
  • Partner with facility and corporate leaders to ensure satisfaction, retention, and effective communication.
  • Lead meetings, calls, and training sessions (virtual or on-site) to support staff education and share pharmacy updates.
  • Oversee new facility onboarding and transitions, including setup, training, and operational support.
  • Support adoption of pharmacy technology tools and troubleshoot issues as needed.
  • Document visits, client interactions, and follow-up actions in line with company guidelines.
  • Collaborate with pharmacy leadership and internal teams to resolve issues and maintain high service standards.
  • Maintain compliance with Clarest's Code of Conduct and all regulatory and reporting requirements.

Qualifications:
  • Must have an active RN license in good standing
  • Must have strong working knowledge of Long-Term Care operations and workflows (required)
  • At least 3 years of relevant experience in Account Management (preferred)
  • Must possess a valid driver's license in good standing and active car insurance

Skills + Abilities:
  • Must be able to communicate clearly and effectively, both verbally and in writing, with facility staff an d internal teams
  • Ability to motivate and lead teams, as well as develop and implement training materials for community/facility staff
  • D emonstrated ability to identify issues, investigate concerns, and develop and implement solutions
  • Strong customer service orientation with the ability to manage customer relationships, resolve complaint s and ensure satisfaction
  • A bility to lift up to 40 lbs. , drive, and travel up to 70% of the time

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