Senior Technical Account Manager Jobs in Springfield, MA

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ClaimCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$94,400.00 - $155,800.001We are looking for a motivated and enthusiastic team player with industry experience to join our Strategic Resolution Group Claim team as a Sr. Technical Specialist handling complex toxic tort, latent injury, sexual misconduct, environmental claims and/or excess claims that present significant financial exposures. With general supervision, you will manage challenging large exposure claims which routinely present unique, complex liability and coverage issues. You will develop strategies to successfully resolve these claims in the most efficient and effective way while meeting established protocols and delivering optimal customer service. You will apply your advanced knowledge of legal issues and applicable case law in multiple jurisdictions. Provides mentoring, coaching, consulting, and training resources, and serves as a contact and technical resource to the field and our business partners. Assists with interviewing and hiring and training of junior employees.What Will You Do?

• In the handling large exposure claims, your responsibilities may include:
• Coverage Research and Analysis - Responsible for researching the existence of policies that may have been issued by multiple legacy companies and analyzing coverage. Apply knowledge of relevant legal concepts in applicable jurisdictions. Prepare coverage recommendations and present to management. Effectively communicate coverage positions to policyholders or their representatives.
• Liability Investigation and Analysis - Conduct thorough investigation and analysis of claim facts to determine liability. Apply knowledge of relevant legal concepts in jurisdiction to evaluate damages and develop recommendation of appropriate course of action.
• Litigation Management - Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate: research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; use of proper settlement and release terms. Apply critical and strategic thinking in managing files and accounts. Attend meetings with counsel, settlement conferences, mediations and trials.
• Account Management - Apply an in-depth knowledge and understanding of assigned accounts in actions and decisions. Maintain effective working relationships with other account contacts. Ensure claims and settlement agreements are handled in a consistent manner. Responsible for decisive and broad reaching regular communication and reporting to coordinate / align actions on assigned accounts. Take a leadership role in meetings, presentations and negotiations with other account contacts.
• Financial Analysis - Estimate financial exposures on an individual claim and account basis. Develop budgets and financial analyses, maintain appropriate defense and indemnity estimates.
• File Maintenance and Administrative Compliance - Maintain well-documented and organized claim files. Maintain proficiency SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory.
• Coaching - May be involved in training, mentoring, coaching and interviewing.
• Project Leadership - May lead or represent the unit/office on special projects at request of management.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Education & Work Experience:
• Bachelor's degree.
• 5+ years of experience in toxic tort, latent injury, environmental claim and coverage determination.
• Job specific or technical competencies:
• Analytical Thinking.
• Communication.
• Judgment & Decision-Making.
• Teamwork.
• Accountability.
• Customer Focus.
• Relationship Management.
• Business Perspective.
• Knowledge of Regulatory and Claim Environments.
• Planning & Organizing.
• Technology.
• Working Independently.
• Application of Departmental Practices & Procedures.
• Licensing.

What is a Must Have?

• High School Diploma or GED.
• 3 years experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation, or comparable claim litigation or legal experience, OR
• 3 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 1 year of SRG experience.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing education credits as mandated.