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Senior Technical Account Manager Jobs in Springfield, MA

Alkegen

Key Account Manager - NE

Manchester, CT · On-site

$105K - $132K/yr

The Key Account Manager will serve as a trusted advisor to customers through technical engagement, training, and market insight, whileidentifyingcompetitive trends and driving continuous improvement.

Aflac

PLADS Sr National Account Manager

Windsor, CT · On-site

$100K - $120K/yr

Bachelor's Degree Business Administration, Management or related field * 4 or more years' experience in relationship management, account management or related work experience. * Experience with ...

ArcBest

Associate Account Manager Enfield, CT

Enfield, CT · On-site

$26.93 - $30.77/hr

... Senior Account Manager, Account Managers, and District Sales Manager to enhance customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts ...

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Senior Technical Account Manager information

See Springfield, MA salary details

$41.4K

$100.2K

$158.9K

How much do senior technical account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior technical account manager in Springfield, MA is $100,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $121,600.00 per year, depending on experience, location, and employer.

How does a senior technical account manager balance technical problem-solving with client relationship management?

Senior Technical Account Managers are expected to act as both technical experts and trusted advisors for their clients. This means they regularly collaborate with engineering teams to resolve technical challenges while also maintaining open communication with clients to ensure their needs and concerns are addressed promptly. Balancing these responsibilities requires strong organizational skills and the ability to translate complex technical issues into actionable business insights. Building long-term client relationships is just as crucial as delivering timely, effective technical solutions.

What does a senior technical account manager do?

A senior technical account manager (TAM) serves as a primary technical contact between a company and its clients, ensuring successful implementation, support, and ongoing satisfaction with products or services. They analyze client needs, coordinate with internal teams, and provide strategic guidance to optimize product usage, often utilizing tools like CRM systems and technical certifications. Their role involves problem-solving, relationship management, and technical expertise to help clients achieve their business goals.

What is the difference between Senior Technical Account Manager vs Technical Account Manager?

AspectSenior Technical Account ManagerTechnical Account Manager
Required CredentialsTypically requires more experience, advanced certifications, and industry knowledgeEntry to mid-level certifications, less experience needed
Work EnvironmentHandles complex accounts, strategic planning, and high-level client interactionsFocuses on onboarding, support, and maintaining client relationships
Employer & Industry UsageCommon in tech, SaaS, and enterprise software companiesUsed across similar industries, often as a stepping stone role

The main difference between a Senior Technical Account Manager and a Technical Account Manager lies in experience, responsibilities, and complexity of client interactions. Senior TAMs handle more strategic, high-value accounts, requiring advanced skills and certifications, while TAMs focus on client support and relationship management at an operational level.

What is a senior technical account manager?

A Senior Technical Account Manager (Senior TAM) is a professional who acts as a primary technical advisor and relationship manager between a company and its key clients. They help clients maximize the value of the products or services they've purchased by providing technical guidance, troubleshooting, and tailored solutions. Senior TAMs also advocate for the client's needs within their own organization, coordinate support efforts, and often lead complex projects or initiatives to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a senior technical account manager, and why are they important?

To thrive as a Senior Technical Account Manager, you need a strong background in IT or engineering, excellent problem-solving abilities, and experience in managing client relationships, typically supported by a relevant degree. Familiarity with CRM systems, cloud platforms, and technical troubleshooting tools, along with certifications like ITIL or AWS, is often expected. Outstanding communication, negotiation, and project management skills help you effectively bridge technical and business needs for clients. These skills ensure that client issues are resolved efficiently, fostering long-term satisfaction and driving business growth.

How much does a senior technical account manager make in the US?

A senior technical account manager in the US typically earns between $100,000 and $150,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, with higher salaries often associated with technical expertise and certifications in customer success tools and cloud platforms.
What job categories do people searching Senior Technical Account Manager jobs in Springfield, MA look for? The top searched job categories for Senior Technical Account Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Senior Technical Account Manager jobs? Cities near Springfield, MA with the most Senior Technical Account Manager job openings:
Senior Technical Account Manager jobs near you

Account Manager - Commercial Security Systems

Tech Systems, Inc.

Hartford, CT • On-site

$60K - $160K/yr

Full-time

Re-posted yesterday

Job description

GENERAL DESCRIPTION
The Account Manager is responsible for designing and developing security installation projects in collaboration with the customer to meet their needs. This position is responsible for managing client expectations and managing accounts with assigned customers to achieve project goals and identify potential improvements and expansions of existing systems. The Account Manager defines new business opportunities, project scope, goals and deliverables that support business goals in collaboration with senior management and clients.
POSITION RESPONSIBILITIES AND EXPECTATIONS
  • Designs and develops installation projects in consultation with customer to meet customer needs, stated and not stated.
  • Prepares functional proposals and budgets for new installation projects for customers through detailed plans showing design plan, components, and exact locations for installation by technicians and project managers.
  • Develops new sales/business with customers by identifying customer needs, opportunities for improvements or expansions to existing systems, or improvements in technology and presenting same to customers.
  • Develops new clients within the area that fits the current Tech Systems business model.
  • Responsible for renewing FOCUS Support Services Agreement.
  • Ensures that he/she meets annual sales quota and assists Tech Systems in meeting company-wide sales goals.

MINIMUM QUALIFICATIONS
A. EDUCATION
  • College Degree preferred.
  • Must obtain PSP within one (1) year of employment in position.
  • Must obtain CPP certification to advance.

B. EXPERIENCE
  • Must have at least three (3) years prior technical or sales experience in security systems integration industry or related field.

C. KNOWLEDGE, SKILLS, & COMPETENCY
  • Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
  • Knowledge of integration of electronic security systems.
  • Strong knowledge of security systems sales industry.
  • Goal oriented, results driven.
  • Must be detail-oriented and have excellent organizational skills.
  • Strong ability to manage multiple projects at the same time.
  • Ability to work independently, accurately, and efficiently.
  • Strong time management skills, including the ability to meet deadlines.
  • Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing with the ability to prepare proposals for clients and the ability to perform presentations.
  • Strong interpersonal skills, including, but not limited to, the ability to interact effectively and in a supportive manner with Tech Systems' staff, customers, and prospective customers and ability to work within a team.

D. DRIVER'S LICENSE
  • Must have valid driver's license.
  • Must have clean driving record, satisfactory to Tech Systems' automobile insurance carrier

E. PHYSICAL DEMANDS AND WORKING CONDITIONS
  • Job duties are not performed at any particular assigned location, but, instead, require travel and visitation to customers. The job does require intermittent physical activity, including, but not limited to, walking, standing, sitting, and light lifting. The job requires driving and other travel.

F. PAY TRANSPARENCY
$60,000 - $160,000 annually

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