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Technical Account Manager Jobs in Boston, MA (NOW HIRING)

Varonis

Technical Account Manager

Boston, MA · Remote

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip ...

Mendix

Technical Account Manager

Boston, MA · Remote

$160K - $270K/yr

Technical Account Manager The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software ...

Coralogix, inc.

Technical Account Manager

Boston, MA · On-site

$160 - $200/hr

Technical Account Managers** at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up ...

Mendix

Technical Account Manager

Boston, MA · On-site +1

Technical Account Manager The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software ...

Mendix

Technical Account Manager

Boston, MA · On-site

Technical Account Manager The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software ...

Box

Technical Account Manager

Boston, MA · On-site

WHY BOX NEEDS YOU Technical Account Managers help enterprises make the most of Box by acting as an advocate and dedicated resource to some of Box's most strategic customers. They understand the Box ...

Socket.dev

Technical Account Manager

Boston, MA · On-site

$97 - $120/hr

WHY BOX NEEDS YOU Technical Account Managers help enterprises make the most of Box by acting as an advocate and dedicated resource to some of Box's most strategic customers. They understand the Box ...

Coralogix

Technical Account Manager

Boston, MA · On-site +1

$160K - $200K/yr

About the Position Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to ...

Jibe Ventures

Technical Account Manager- US

Boston, MA · On-site

$120 - $180/hr

Technical Account Manager- US * Sales * Boston Description We are not here to blend in. We are here to redefine what observability means and how it is delivered. groundcover has built a radically ...

CloudZero

Staff Technical Account Manager

Boston, MA · On-site

$150K - $170K/yr

Staff Technical Account Manager As a Staff Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day. You will work directly with ...

CloudZero

Staff Technical Account Manager

Boston, MA · Remote

$150K - $170K/yr

Staff Technical Account Manager As a Staff Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day. You will work directly with ...

Coralogix

Technical Account Manager

Boston, MA · On-site

$160K - $200K/yr

Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage ...

AtScale

Technical Account Manager (TAM)

Boston, MA · On-site

We are looking for a Technical Account Manager (TAM) to help us redefine how the world handles business intelligence. The Impact You'll Make In this role, you will serve as the senior post-sales ...

mabl

Technical Account Manager

Boston, MA · On-site

Mabl Technical Account Managers (TAMs) operate at the intersection of technology, business, and product by managing technical relationships with our largest and most strategic customers. Acting as ...

groundcover

Technical Account Manager- US

Boston, MA · On-site +1

You'll be the first Technical Account Manager on the ground in the US, working alongside our existing Customer Success team of four in Tel Aviv and reporting to our newly appointed VP of Customer ...

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Technical Account Manager information

See Boston, MA salary details

$43.5K

$93.9K

$183.6K

How much do technical account manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical account manager in Boston, MA is $93,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $109,200.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

What are the most commonly searched types of Technical Account jobs in Boston, MA?

The most popular types of Technical Account jobs in Boston, MA are:

What are popular job titles related to Technical Account Manager jobs in Boston, MA?

For Technical Account Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Technical Account Manager jobs in Boston, MA look for?

The top searched job categories for Technical Account Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Account Manager jobs?

Cities near Boston, MA with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Boston, MA as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 66% In-person, 3% Hybrid, and 31% Remote job distribution, with an average salary of $93,893 per year, or $45.1 per hour.

Technical Account Manager

Varonis

Boston, MA • Remote

Full-time

Posted 24 days ago

Varonis rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

182nd of 246 rated software companies

Job description

Job Description
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
  • Onboard Customers to Varonis platforms and deliver on-going value and support
  • Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
  • Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
  • Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
  • Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
  • Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
  • Alongside Sales, identify and champion upsell opportunities
  • Learn new Varonis products as they are developed and released and develop expertise in your client's unique security ecosystem(s)
  • Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
  • Serve as primary technical contact and augment our support and engineering teams
  • Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
  • Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
  • Identify, research, maintain control, and remediate customers' technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
  • Escalate customer issues to management when appropriate
  • Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
  • Bachelor's Degree or equivalent experience
  • 4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
  • Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
  • Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
  • Understanding of data classification, governance, and DSPM concepts
  • Familiarity with AI/LLM data risks and governance considerations (preferred)
  • Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
  • Excellent communication skills with the ability to engage technical and executive audiences
  • Proven problem-solving abilities
  • Commitment to customer success
  • Proven success in contributing to a team-oriented environment.
  • Sales oriented.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent communication (written and oral) and interpersonal skills.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
#LI-Remote

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