What is a technical account manager?

Technical account managers (TAMs) provide excellent technical support to customers to ensure their satisfaction with the company’s product. As a technical account manager, you educate customers on how the program or product functions and the ways it moves the customer closer to their business goals. You work closely with customer support, the sales team, product development, and other departments to come up with a deep understanding of what you offer to potential clients. Technical account managers often work under strict deadlines in high-pressure situations that directly affect a company’s profits.