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EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM EST - 7:30 AM EST) Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead ...

Ryder

Call Center Representative

Alpharetta, GA · Remote

$18/hr

... Remote Position - Remote Training - Start date: September 14, 2026 Prefer those with prior call ... The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and ...

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How much do 3rd shift remote jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for 3rd shift remote in the United States is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a 3rd shift remote position?

To thrive in a 3rd Shift Remote role, candidates typically need strong self-management skills, proficiency with digital communication tools, and relevant experience in their industry. They often use remote access software, project management platforms, and may require familiarity with specific tools or certifications based on their field, such as customer service software or IT systems. Strong communication, reliability, and the ability to work independently at night are important soft skills. These abilities are crucial for maintaining productivity, collaborating with remote teams, and ensuring success during non-traditional hours.

What are some common challenges of working a 3rd shift remote position?

Working a 3rd shift remote position can present unique challenges such as maintaining a healthy work-life balance and adjusting to a nocturnal schedule. Since you may be collaborating with team members in different time zones or working hours, clear communication and timely responsiveness are essential. Additionally, staying motivated and focused when working independently at night requires strong discipline. However, many find that these roles offer greater flexibility and fewer distractions, making it easier to concentrate on critical tasks.

What is a 3rd shift remote?

A 3rd Shift Remote job is a position that requires employees to work overnight hours, typically between late evening and early morning, while performing their duties remotely. These jobs are common in industries like customer support, IT, healthcare, and security, where 24/7 coverage is needed. Working remotely during the 3rd shift allows employees to complete tasks from home while adhering to non-traditional hours. This type of role is ideal for night owls or those looking for flexibility outside a standard 9-to-5 schedule.

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Infographic showing various 3Rd Shift Remote job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $37,273 per year, or $17.9 per hour.

EPIC EHR Helpdesk Shift Lead - REMOTE

STI

Remote

Other

Re-posted 6 days ago

Job description

EHR Helpdesk Shift Lead
REMOTE
1 year Contract
2nd Shift (3PM EST - 11:30 PM EST)
3rd Shift (11PM EST - 7:30 AM EST)
Position Summary
The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift.
The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities.
Key Responsibilities
  • Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting.
  • Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors.
  • Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight.
  • Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met.
  • Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues.
  • Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling.
  • Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs).
  • Develop and maintain technical documentation, workflows, and knowledge base content.
  • Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices.
  • Report critical incidents, risks, and patterns to leadership for further review and resolution.

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