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Advocate Aurora Call Center Jobs (NOW HIRING)

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. Essential Duties of the Position * Handles a high volume of telephone calls

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. Essential Duties of the Position * Handles a high volume of telephone calls

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How much do advocate aurora call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for advocate aurora call center in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What does an Advocate Aurora Call Center representative do?

A typical day involves handling a high volume of inbound and outbound calls from patients, scheduling appointments, providing information on services, and addressing patient inquiries or concerns. You’ll use digital tools like call management systems and electronic health records to log communications and update patient information accurately. The environment is fast-paced, and representatives often collaborate with clinical and administrative teams to resolve complex issues. Consistent communication, efficiency, and genuine empathy are crucial to delivering excellent service and maintaining patient satisfaction.

What is an Advocate Aurora Call Center representative?

An Advocate Aurora Call Center job involves assisting patients, caregivers, and healthcare providers by answering inquiries, scheduling appointments, and providing support regarding medical services. Employees handle inbound and outbound calls, ensuring a positive patient experience through clear communication and problem-solving. The role requires strong customer service skills, knowledge of healthcare procedures, and the ability to use call center software efficiently.

What are the key skills and qualifications needed to thrive in the Advocate Aurora Call Center position?

To thrive as an Advocate Aurora Call Center representative, you need strong customer service abilities, excellent verbal communication skills, and high attention to detail, typically with a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and multi-line phone systems is often required. Patience, problem-solving capabilities, and the ability to remain composed under pressure help set top performers apart. These skills ensure efficient, compassionate support for patients and staff while maintaining high standards of service in a healthcare environment.

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Advocate Aurora Call Center jobs near you
Infographic showing various Advocate Aurora Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Registered Nurse - Call Center

Advocate Aurora Health

Mint Hill, NC • On-site

$35.50 - $53.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Advocate Aurora Health rating

7.7

Company rating: 7.7 out of 10

Based on 779 frontline employees who took The Breakroom Quiz

157th of 887 rated healthcare providers

Job description

Department:

01450 GCMG Pediatric Extended Care: Gaston - Pediatrics: General

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Remote BSN RN evenings Mon-Fri and EOW, must live within 50 miles of Mint Hill Call center; Weekdays 5p-12a, 4 days a week. Every other weekend 12p-12.

Pay Range:

$35.50 - $53.25

Essential Functions

  • Performs telephone triage with diverse patient population.
  • Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
  • Provides comprehensive nursing assessment in an untraditional nursing environment.
  • Actively participates in team conferences and helps assess patient education needs.
  • Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
  • Notifies designated leadership of operational concerns.
Physical Requirements
Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.


Education, Experience and Certifications

Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

  • Premium pay such as shift, on call, and more based on a teammate's job

  • Incentive pay for select positions

  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs

  • Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

  • Flexible Spending Accounts for eligible health care and dependent care expenses

  • Family benefits such as adoption assistance and paid parental leave

  • Defined contribution retirement plans with employer match and other financial wellness programs

  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.


About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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