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3Rd Shift Velocity Call Center Jobs (NOW HIRING)

Savard Personnel Group

Call Center Rep

Cincinnati, OH

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Must be able to pass a background check Shifts: * 2nd shift 2p-1030p 3p-1130p 4p-1230a 3rd shift ...

Savard Group

Call Center Rep

Cincinnati, OH · On-site

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Must be able to pass a background check Shifts: * 2nd shift 2p-1030p3p-1130p4p-1230a 3rd shift 11p ...

Mypath

Call Center Specialist

Green Bay, WI · Remote

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... Hours are second or third shift and every other weekend. We are looking for confident candidates to ...

Mypath

Call Center Specialist

Green Bay, WI · On-site +1

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... Hours are second or third shift and every other weekend. We are looking for confident candidates to ...

MyPath

Call Center Specialist

Green Bay, WI · On-site

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... Hours are second or third shift and every other weekend. We are looking for confident candidates to ...

Meruelo Group

Call Center Manager

Reno, NV

Troubleshoot all system issues with/between LMS and third-party systems. Build and maintain all ... of their shift. Must be able to lift/carry 50lbs or less occasionally. The team member will ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Experience managing third-party vendor relationships, including performance oversight, integration ... call center efficiencies and customer experience * Strong analytical and decision-making skills ...

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All Jobs3Rd Shift Velocity Call Center Jobs

3Rd Shift Velocity Call Center information

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$10

$17

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How much do 3rd shift velocity call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for 3rd shift velocity call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between 3Rd Shift Velocity Call Center vs Customer Service Representative?

Aspect3Rd Shift Velocity Call CenterCustomer Service Representative
Work EnvironmentCall center, night shift, high call volumeOffice or remote, daytime or flexible hours
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, patience, product knowledge
CertificationsNone typically required, some technical certificationsNone typically required
Industry UsageCustomer support, sales, technical assistanceCustomer support, sales, client relations

The 3Rd Shift Velocity Call Center primarily operates during night hours, focusing on high-volume customer interactions, often requiring technical skills. Customer Service Representatives work during regular hours, providing support and assistance with a broader focus on customer satisfaction. While both roles involve communication skills and customer interaction, the shift timing and work environment distinguish them significantly.

More about 3Rd Shift Velocity Call Center jobs
What cities are hiring for 3Rd Shift Velocity Call Center jobs? Cities with the most 3Rd Shift Velocity Call Center job openings:
What are the most commonly searched types of Velocity Call Center jobs? The most popular types of Velocity Call Center jobs are:
What states have the most 3Rd Shift Velocity Call Center jobs? States with the most job openings for 3Rd Shift Velocity Call Center jobs include:
What job categories do people searching 3Rd Shift Velocity Call Center jobs look for? The top searched job categories for 3Rd Shift Velocity Call Center jobs are:
3Rd Shift Velocity Call Center jobs near you
Infographic showing various 3Rd Shift Velocity Call Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Tier 1 - 3rd Shift (Remote in Holland, OH)

Velocity A Managed Solutions Company

Holland, OH • On-site, Remote

$13.50 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Velocity is seeking a 3rd Shift - Call Center Tier 1. The 3rd Shift - Call Center Tier 1 is responsible for providing baseline overnight Tier 1 support for incoming layer 1 interactions in the call center. The ideal candidate will be an excellent communicator with the ability to remain calm and composed in challenging situations and take appropriate actions with little supervision while handling entry level, inbound, Tier 1 calls and overnight ticket monitoring. Candidates must also be adaptable in handling a variety of tasks, be self-motivated and able to manage T1 workflow with little oversight and supervision. This role will provide training both in-person and remotely as the need arises.
Must be able to work one weekend day each week and the following hours:
11:30pm-8am, Off Fri, Sat
Primary Duties and Responsibilities:
  • Answer inbound customer calls in a prompt and professional manner.
  • Analyze problems with customer equipment in a very rapid manner.
  • Analyze tickets and follow protocol to determine next steps including immediate outreach and/or escalation.
  • Correctly escalate tickets to appropriate team(s) to resolve issue.
  • Create or update tickets for every interaction received ensuring that tickets are updated properly with proper notes throughout the interaction.
  • Analyze problems with customer equipment in a very rapid manner.
  • Correctly escalate tickets to appropriate team(s) to resolve issues.
  • Provide accurate and timely notes of all procedures performed while attempting to resolve the issue.
  • Perform other chat functions and/or duties as assigned.

Skills and Abilities:
  • Provide excellent communication.
  • Remain calm and composed in challenging situations.
  • Provide outstanding customer service with a focus on empathy, compassion, and service orientation.
  • Take appropriate actions with little to no supervision.
  • Have a passion for providing solutions to customers.
  • Consider yourself well organized.
  • Have excellent telephone etiquette and communication skills.
  • Have experience with Microsoft Office software.
  • Detail oriented with the ability to follow ticket protocol.
  • Can multitask.

Qualifications, Experience and Education:
  • Obtained a High school diploma or GED.
  • Have a passion for providing solutions to customers.
  • Consider yourself well organized.
  • Have excellent telephone etiquette and communication skills.
  • Have experience with Microsoft Office software.
  • Are able to multitask.

Why you'll love working at Velocity
We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values - Collaborative and Strong at the Core
  • Customer-obsessed
  • One team
  • Do the right thing
  • Let's go!

Our Benefits
  • Medical, Dental, Vision
  • PTO & Paid Holidays
  • Paid Parental Leave
  • 401K - with Employer Match
  • Company provided Life Insurance, Short/Long-Term Disability
  • Supplemental Benefits Available

About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.- Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

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