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Weekend Velocity Call Center Jobs (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ ... Some weekend or evening shifts may be required. The work environment is a professional office ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be flexible and have the ability to work weekends if needed!

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be flexible and have the ability to work weekends if needed!

Ocean Canyon Resorts

Call Center

Texarkana, TX · On-site

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a ... Flexible availability, including evenings and weekends as needed. How to Apply If you are ...

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick ...

Menards

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... Every other weekend is required. Additional Requirements: * Must be able to work ONSITE at the ...

Menards, Inc.

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... Ideal availability would be 10:00am - 7:00pm * every other weekend is required. Additional ...

Menard, Inc

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... Ideal availability would be 10:00am - 7:00pm * every other weekend is required. Additional ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience ... weekend. Indianapolis, IN; Newport, KY; Cincinatti, OH & Jacksonville, FL. Apply

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Call Center Associate Regions Hospital is looking for a part time Call Center Associate to join the ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

SPS North America

Call Center Manager

New York, NY · On-site

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Ability to work weekends, holidays, and varying shifts Physical Requirements * Ability to sit ...

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Weekend Velocity Call Center information

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How much do weekend velocity call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for weekend velocity call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Weekend Velocity Call Center?

A Weekend Velocity Call Center is a customer service or support center that operates primarily on weekends, often with a focus on handling high volumes of calls efficiently and quickly. These centers are designed to meet increased customer demand during weekends, providing timely assistance and resolving issues. Employees in these centers must be able to handle fast-paced environments, use call management software, and deliver excellent customer service. They may work part-time or full-time shifts that specifically cover Saturdays, Sundays, and sometimes Friday evenings.

What are some unique challenges of working in a Weekend Velocity Call Center, and how can I prepare for them?

Working in a Weekend Velocity Call Center often involves handling high call volumes within a condensed timeframe, which can be both fast-paced and demanding. You may encounter a wide range of customer inquiries or issues, requiring strong multitasking and problem-solving skills. To prepare, it's helpful to practice effective time management, develop resilience under pressure, and familiarize yourself with call center software and protocols. Strong communication and teamwork are key, as you’ll often collaborate closely with supervisors and colleagues to ensure customer satisfaction and meet performance targets.

What are the key skills and qualifications needed to thrive as a Weekend Velocity Call Center representative, and why are they important?

To thrive as a Weekend Velocity Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is commonly required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in high-volume, fast-paced environments. These skills and qualities ensure efficient customer service, high satisfaction rates, and effective resolution of issues during peak weekend hours.

What is the difference between Weekend Velocity Call Center vs Customer Service Representative?

AspectWeekend Velocity Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often during weekends and eveningsOffice or remote, customer-facing roles, flexible hours
Industry UsageCommon in telecommunication, retail, and service sectorsBroadly used across various industries including retail, healthcare, and finance
Search & Comparison IntentPeople comparing weekend call center jobs with customer service rolesIndividuals exploring customer service career options

Weekend Velocity Call Center roles typically involve handling customer inquiries during weekends, often requiring specific scheduling and call handling skills. Customer Service Representatives have broader roles across industries, often working weekdays or flexible hours. Both roles require similar credentials and training, but differ mainly in scheduling and work environment.

What cities are hiring for Weekend Velocity Call Center jobs?

Cities with the most Weekend Velocity Call Center job openings:

What are the most commonly searched types of Velocity Call Center jobs?

The most popular types of Velocity Call Center jobs are:

What states have the most Weekend Velocity Call Center jobs?

States with the most job openings for Weekend Velocity Call Center jobs include:

Weekend Velocity Call Center jobs near you

Call Center Technology Administrator

Velocity Clinical Research, Inc.

Remote

$16.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Velocity Clinical Research rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

74th of 120 rated laboratories

Job description

Overview
Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise: to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step.
As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity.
Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program.
Environment: High-Volume Inbound & Outbound Contact Center (PERC Center)
Primary Platform: Dialpad Contact Center
Job Summary:
The Call Center Technology Administrator is responsible for the design, administration, reliability, and optimization of enterprise call center technologya supporting high-volume inbound and outbound operations. This role owns the Dialpad Contact Center platform end-to-end, including telephony configuration, outbound dialing strategies, CRM/CTMS integrations, compliance controls, and system uptime. The ideal candidate is highly technical, operationally focused, and experienced in regulated, performance-driven contact center environments.
This role is platform-centric rather than agent-centric, focused on scalability, availability, compliance, and enterprise performance rather than day-to-day agent metrics.
Responsibilities
Telephony Platform Ownership & Execution
  • Ensure seamless execution of inbound (IB) and outbound (OB) telephony campaigns to maximize contact efficiency, reliability, and overall PERC Center performance.
  • Own, build, and maintain Dialpad Contact Center configurations, including:
    • IVR call flows and intelligent call trees
    • Skills-based routing, department queues, and main lines
    • Business hours, after-hours coverage, and holiday schedules
    • Call recording, AI, and voice configurations
  • Maintain high system availability and performance, proactively monitoring capacity and traffic patterns.

Dialpad System Administration (Inbound & Outbound)
  • User & Access Management
    • Provision users, manage licenses, roles, and permissions.
    • Enforce role-based access controls and conduct periodic access reviews.
  • Call Routing & IVR
    • Design and optimize IVR flows and routing logic to support high-volume traffic and operational efficiency.
  • Department & Office Configuration
    • Configure offices, departments, business hours, and escalation paths.
  • CRM / CTMS Integration
    • Administer and maintain integrations between Dialpad and CRM/CTMS platforms (e.g., Salesforce, Zendesk).
    • Ensure reliable call logging, dispositions, contact outcomes, and source tracking.
    • Maintain strong data hygiene and integration integrity.

Outbound Dialer Strategy & Compliance
  • Configure and manage outbound dialing strategies (predictive, preview, progressive).
  • Own list management processes, including uploads, segmentation, retry rules, and data scrubbing.
  • Optimize dialer pacing, answer detection, concurrency limits, and abandonment controls.
  • Ensure strict compliance with all telemarketing and data protection regulations, including:
    • TCPA, FDCPA, and Do Not Call (DNC) requirements
    • Recording consent and AI-driven PII redaction
    • Campaign-level compliance configurations and auditability

Enterprise Performance Monitoring & Reliability
  • Monitor platform-level and enterprise contact center health, including:
    • Queue performance and traffic patterns
    • System latency, call quality, and uptime
    • Dialer throughput, concurrency limits, and capacity utilization
  • Develop and maintain enterprise operational dashboards and real-time wallboards focused on:
    • SLA adherence and service availability
    • Abandonment trends and backlog risk
    • System performance and stability indicators
  • Identify performance risks and recommend configuration or architectural improvements.

Incident Management & Vendor Escalation
  • Serve as Tier 1 / Tier 2 technical owner for telephony-related incidents.
  • Coordinate incident response, troubleshooting, and recovery for:
    • Voice quality issues
    • Connectivity failures
    • Dialer or routing disruptions
  • Manage vendor escalations with Dialpad and integration partners.
  • Conduct root cause analysis (RCA) and document corrective and preventive actions (CAPA).
  • Track incidents and trends to drive long-term stability improvements.

Security, Privacy & Compliance
  • Enforce security, privacy, and compliance configurations across all call center technologies.
  • Ensure alignment with HIPAA, GDPR, and internal security policies.
  • Maintain audit trails, access reviews, recording policies, and system documentation.
  • Partner with compliance, legal, and IT teams during audits and reviews.

Platform Enablement & AI Capabilities
  • Configure and maintain Dialpad AI features, including:
    • AI Playbooks
    • Live Coach Cards
    • Call summaries and transcription settings
  • Provide platform training and technical guidance to supervisors and agents on Dialpad usage and best practices.
  • Document standard operating procedures and troubleshooting guides.

Qualifications
Required Skills & Qualifications
  • 3+ years of experience as a Call Center Technology Administrator, Dialer Administrator, or Contact Center Systems Administrator.
  • Strong expertise with Dialpad Contact Center (Support/Sell) or comparable cloud contact center platforms.
  • Deep understanding of inbound/outbound call routing, IVR design, and dialer logic.
  • Hands-on experience with TCPA, DNC management, and outbound compliance controls.
  • Proven ability to troubleshoot VoIP, call quality, and platform performance issues in high-volume environments.
  • Strong analytical and problem-solving skills.

Preferred Qualifications
  • Experience integrating contact center platforms with CRM/CTMS systems (Salesforce, Zendesk, HubSpot).
  • Background in cloud-based contact center architectures.
  • Knowledge of SIP, VoIP networking, WebRTC, and telephony infrastructure.
  • Experience supporting regulated healthcare, research, or financial services environments.

NOTE: The above Job Description is intended to communicate the general function of the mentioned position and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required. Additionally, specific tasks and duties of the position are subject to change as the Company, the department and circumstances change. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

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