Practice Administrator

Practice Admininstrator

Our mission is simple: to help as many people as possible. Through the management of SonoSpine and Optima Orthopedics, we offer a comprehensive, individualized approach to patient care with locations across three states. SonoSpine specializes in the treatment of chronic spine pain using revolutionary, minimally invasive techniques and the companion brand, Optima Orthopedics, offers innovative and comprehensive care for all musculoskeletal conditions.

Our team is passionate, driven and dedicated to delivering not only the best patient care, but best in class patient experience.

We are looking for a highly motivated individual who will be responsible for overseeing the multiple disciplinary functions of the clinics from front desk to patient care and logistics. This position will work to evaluate the current process for opportunities to improve, provide impeccable customer service, and encourage a positive team-centric environment. We are looking for an independent individual with proven leadership skills who strives for excellence by understanding their responsibilities and working with their team to take ownership of their roles. This role will support superb standards of serving patients above and beyond the norm.

Position Summary: This candidate must be able to work in a busy medical office to create and maintain a positive work environment, ensuring high levels of organizational effectiveness and communication. The primary job duties will include developing clinic policies and procedures, managing personnel, resolving problems, and implementing programs to maximize operational effectiveness.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Oversee clinic operations at two locations. Develop and implement clinical and operational policies and procedures. Standardize procedures and continuously work to drive clinical efficiencies.
• Supervise all clinical staff. Participate in hiring and training process. Conduct reviews and address employee performance issues following company guidelines. Manage staff schedules ensuring sufficient coverage for daily operations.
• Serve as the office subject matter expert with proficiencies in all staff roles and responsibilities.
• Assist providers and staff in resolving problems. Manage all complaints through review, investigation and resolution.
• Manage supply and DME inventory. Responsible for ordering supplies in adherence with budget.
• Serve as the primary contact for all vendors and take lead to contact appropriate parties for maintenance, janitorial and IT issues.
• Ensure data accuracy and confidentiality following all HIPAA regulations.
• Serve as the liaison to the corporate office.

Qualifications:

• Bachelors (Preferred)
• 2+ years in medical office management or healthcare administration (Required)
• Proficiency with software applications, including Microsoft Office Suite. Previous EMR implementation and/or super admin experience required.
• Proven ability to manage and motivate a team.
• Excellent professional written and verbal communication skills
• Self-motivated with excellent time management skills and ability to multi-task and prioritize work
• Strong problem solving skills
• Commitment to maintaining a high standard of customer service and building trust amongst staff, providers and leadership.