Quality and Continuous Improvement Manager

We are seeking an adept Quality and Continuous Improvement Manager for our client who offers a wide range of ink, sublimation & direct print products. This role entails spearheading quality assurance efforts and driving process innovation and improvement across various locations. The Manager will be pivotal in instilling a culture of enduring change by implementing LEAN methodology and its supportive structure to facilitate business transformation.

Responsibilities

Quality Management:

• Develop, implement, and maintain a comprehensive quality management system for all aspects of the production facility.
• Establish and enforce quality standards, procedures, and best practices.
• Conduct regular audits and inspections to ensure compliance with
  quality requirements.
• Investigate and address customer complaints or quality issues promptly and effectively.
• Work with customer service teams to address issues and implement corrective actions.
• Risk Management:
• Collaborate with relevant stakeholders to identify and assess potential risks to quality and develop strategies to mitigate these risks.
• Supplier Quality Management:
• Collaborate with the procurement team to ensure that suppliers meet quality standards.

Continuous Improvement:

• Lead and drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Lead and facilitate Lean and process improvement-based workshops to drive ideas & solutions.
• Analyze production processes to identify opportunities for improvement and waste reduction.
• Collaborate with cross-functional teams to implement process enhancements and innovations.
• Foster a culture of continuous improvement by promoting awareness and involvement at all levels of the organization.
• Data Analysis, Documentation and Reporting:
• Utilize data and performance metrics to assess the effectiveness of quality and continuous improvement initiatives. Generate regular reports to communicate key performance indicators and progress toward improvement goals.
• Track, monitor and communicate facility defect trends.
• Analyze trends and provide recommendations for corrective actions or further enhancements.
• Create and maintain Standard Operating Procedures (SOP)
• Training and Development:
• Develop and oversee training programs to ensure that employees understand and adhere to quality standards and continuous improvement methodologies.
• Facilitate workshops and training sessions to build a culture of continuous learning and improvement.
• Collaborate with department managers to identify and address specific training needs.

• Minimum Qualifications

• Bachelor's degree in a relevant field; or equivalent combination of education, training and experience.
• Proven experience in quality management and continuous improvement within a manufacturing environment.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Effective communication and leadership skills.
• Knowledge of quality management systems, Lean, Six Sigma, or other continuous improvement methodologies.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders including senior managers, subject matter experts and operators.
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint

• Preferred Qualifications

• Advanced degree or certifications in quality management or continuous improvement is a plus.
• Certified Six Sigma Black Belt
• Knowledge of printing technologies, Print on Demand industry or related manufacturing sectors.