End User Engineer

Job Title: Remote Endpoint Management Engineer

Salary Range: $70,000 - $85,000 per year

Our client is seeking a skilled Endpoint Management Engineer to join their remote team. The ideal candidate will have a strong background in managing the full lifecycle of end-user hardware, OS, and applications, as well as creating new solutions to enable users and advance business objectives.

Key Responsibilities:

• Manage and maintain a secure desktop infrastructure through patch management and compliance reporting

• Troubleshoot hardware and software issues, and install and maintain hardware and computer peripherals

• Produce and maintain desktop standards, knowledge base, operating procedures, guidelines, and system documentation

• Develop and implement engineering standards and processes

• Serve as an escalation point of contact, focusing on restoring services

• Package, test, and deploy system and application updates/patches to the end-user environment

• Build automation into daily processes to improve ease of doing business

• Recommend and implement improvements to desktop architecture and design

Requirements:

• Bachelor's degree in a computer-related field with 2+ years of experience in desktop management, or 5+ years of experience in desktop engineering technical support

• Extensive experience with SCCM imaging and patching (3+ years)

• Proficient in InTune (2+ years) and Azure Autopilot (2+ years)

• Experience automating processes through scripting (e.g., PowerShell, batch)

• Experience providing Tier 3 support

• Positive and proactive attitude towards customer support and a desire to help people

• Strong problem-solving skills and ability to develop quick, sound solutions to complex problems while demonstrating a sense of urgency

• Exceptional written and oral communication skills

• Excellent time management skills and attention to detail

• Ability to multitask in a fast-paced environment to achieve business goals and objectives

Cultural Fit:

• Collaborative mindset

• Ability to communicate effectively with end-users

• Capacity to work autonomously following proper guidance

If you are a highly skilled Endpoint Management Engineer with a passion for creating innovative solutions and optimizing end-user experiences, we'd love to hear from you. Join our client's remote team and contribute to the success of their organization while enjoying the benefits of working from home.

Requirements

• Extensive experience with SCCM imaging and patching (3+ years)

• Proficient in InTune (2+ years) and Azure Autopilot (2+ years)

• Experience automating processes through scripting (e.g., PowerShell, batch)

• Experience providing Tier 3 support

Benefits

• Paid time off

• Medical, dental, vision insurance

• Life insurance

• 401k