Technical Service Support (Industrial Equipment)

Customer Support Specialist

Based in Pittsburgh, PA RIDC Park, Nidec Vamco Corporation is a fast growing manufacturer and a global leader in design of high speed servo equipment for the metal stamping industry.

Nidec Vamco Corporation has an opening for a Customer Support Specialist as part of our Customer Support Group. The basic function of this position is to build a relationship with and provide technical information to current and assist them in determining their needs for the purchase of repair parts and provide technical support.

DUTIES

• Provide telephone and email technical support.
• Provide technical support and process returns as needed
• Conduct customer rebuilds and repairs in the field or at our facility
• Rework, repair or replace damaged mechanical or electrical parts or assemblies
• Assist servicemen, service dept., sales, & engineering with requirements needed to fulfill customer needs

QUALIFICATIONS

• Customer Support Experience maintaining industrial equipment (mechanical and electrical problem solving)
• An understanding of press room products such as presses, feeds and related equipment would be beneficial.
• The ability to read, understand and apply the content of blueprints, instruction manuals, procedure manuals and assembly manuals.
• Mechanical aptitude with mechanical or electrical engineering background helpful
• Experience in the metal forming industry such as tool and die, manufacturing engineering, maintenance and the like would be helpful
• An associate or bachelor's degree in technical discipline is preferred, but not required.
• Ability to generate new business by outbound calling and by reaching out to existing customer base.
• Excellent computer skills with proficiency in the Microsoft suite of products.
• Careful attention to detail, organized, strong work ethic, high integrity
• Excellent oral and written communication skills with exceptional influencing skills
• Ability to work effectively as a team member and with customers.
• Strong analytical and problem solving skills.
• Self-confident, self-starter with the ability to work with minimal supervision.
• Willingness to work long hours as may be required during customer emergency situations

Please go to www.vamco.com to complete an online application.

An Equal Opportunity/Affirmative Action Employer, M/F/D/V