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Technical Support Specialist 2 Jobs (NOW HIRING)

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.* JOB PURPOSE/SUMMARY: Responsible for ...

VivoAquatics

Aquatics Technical Support Specialist II

$22 - $29/hr

Aquatics Technical Support Specialist II Department: Customer Support Reports To: Customer and Technical Support Manager Supervises: N/A Salary: Hourly; $22-$29 per hour, depending on location ...

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Technical Support Specialist 2 information

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How much do technical support specialist 2 jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for technical support specialist 2 in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a technical support specialist 2?

A Technical Support Specialist 2 is a mid-level IT professional who provides advanced assistance and troubleshooting for computer systems, software, and hardware issues. They handle complex support tickets, assist with system upgrades, and may mentor junior team members. Technical Support Specialist 2s often interact directly with end-users, diagnose problems, and work with other IT teams to resolve technical incidents. Their role is crucial for maintaining smooth technology operations within an organization.

What are some common challenges faced by a technical support specialist 2, and how can they be effectively managed?

Technical Support Specialist 2 professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users who have varying technical backgrounds. To manage these challenges, it’s important to stay organized, prioritize tasks, and continually update technical knowledge. Building strong communication skills helps in translating technical information clearly, while collaborating with engineering or tier 3 teams can resolve more advanced issues efficiently. Regular training and participation in knowledge-sharing sessions within the support team also contribute to success in this role.

What are the key skills and qualifications needed to thrive as a technical support specialist 2, and why are they important?

To thrive as a Technical Support Specialist 2, you need a solid background in troubleshooting, networking fundamentals, and customer service, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are vital for ensuring timely solutions, high customer satisfaction, and smooth IT operations within an organization.

What is the difference between Technical Support Specialist 2 vs Technical Support Specialist 1?

AspectTechnical Support Specialist 2Technical Support Specialist 1
Required CredentialsTypically requires 2+ years of experience, relevant certifications (e.g., CompTIA A+), and technical knowledgeUsually entry-level, requiring less experience and foundational certifications
Work EnvironmentSupports more complex technical issues, may handle escalations, and works with advanced systemsHandles basic customer inquiries and troubleshooting
Employer & Industry UsageCommonly employed in IT, tech support, and customer service departments across various industriesPrimarily in entry-level support roles within similar industries

The main difference between Technical Support Specialist 2 and Technical Support Specialist 1 lies in experience, complexity of issues handled, and technical expertise. Technical Support Specialist 2 roles require more experience and handle more advanced problems, while Technical Support Specialist 1 positions are more entry-level and focus on basic support tasks.

More about Technical Support Specialist 2 jobs
What cities are hiring for Technical Support Specialist 2 jobs? Cities with the most Technical Support Specialist 2 job openings:
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What job categories do people searching Technical Support Specialist 2 jobs look for? The top searched job categories for Technical Support Specialist 2 jobs are:
Technical Support Specialist 2 jobs near you
Infographic showing various Technical Support Specialist 2 job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist II

Infobahn SoftWorld Inc

Allen, TX • On-site

Contractor

Re-posted 20 days ago

Job description

THIS IS NOT A DESK-TOP SUPPORT ROLE.

Job Title: Technical Support Specialist

Location: 415 East Exchange Pkwy, Allen, TX 75002 - Onsite only

Duration: 6 months - Temp to hire

Mon–Fri Hours vary between 7AM–6PM, working an 8‑hour shift.

Interview:

1st: Onsite in‑person

2nd: Virtual via Google Meet

Mandatory Prescreen Questions

1: In terms of troubleshooting, what is ping and why is it useful?

2: A company calls stating that they are unable to view their internal website. What steps would you take to remotely diagnose this scenario?

Will have to pass a CJIS BG check upon being offered the assignment – MSI will run this check – CJIS check goes back until the age of 17/18 years old.

To pass a Criminal Justice Information Services (CJIS) background check, temp labor must undergo a fingerprint-based background check at the state level

Company Overview

We create technologies our customers refer to as their lifeline. Our platforms in communications, software, video, and services help customers work safely and more efficiently. Whether helping firefighters see through smoke, enabling police officers to see around corners, or supporting first responders in mission‑critical scenarios, our work ensures those who protect us can do so with confidence.

Bring your passion, potential, and talents to Client and help usher in a new era of public safety and security.

Department Overview

This Technical Support Specialist II will be supporting our MSI Vehicle Intelligence team providing technical support to ALPR (Automatic License Reader) Division.

Job Description

The Technical Support Specialist II will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.

They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.

Key Responsibilities

  • Communicate outages notifications and ticket statuses to customers
  • Additionally, they will communicate actively with the Product team and Engineering departments detailing specific customer issues.
  • Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day)
  • Self-assign and take ownership of tickets from queue
  • Accurately document product issues and convey workarounds and fixes to customers.
  • Follow procedures for internal escalation of issues to the appropriate internal teams.
  • Track and resolve issues
  • Interface with Product team and Engineering on customer issues and comments
  • Help Maintain online Knowledge Base
  • Provide Technical Assistance to Regional Sales Managers daily
  • Answer after hours calls from customers
  • Customer Advocate

Experience Requirements

  • 2–3+ years of experience in Technical Support and/or application support roles.
  • Experience in a remote technical support environment is a plus.
  • Foundational knowledge of ITIL is a plus.
  • Extensive Hardware, Software and Networking troubleshooting.
  • Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
  • Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
  • Familiarity working with Azure Cloud and containers.
  • Familiarity with Client technology and products is a plus.
  • Strong troubleshooting, problem-solving and analytical skills.
  • Strong communication skills (verbal, written and presentation).
  • Good time management skills with the ability to set priorities and meet deadlines.
  • Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
  • Strong working knowledge of various WIFI technologies and practices.
  • Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
  • Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
  • Experience with PowerShell Scripts.
  • Experience writing user friendly Knowledge Base Articles and FAQ’s.

Education:

One or more of the following certification preferred, CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.

Minimum High School degree. Information Technology College degree preferred

Previous technical support/engineering/troubleshooting experience

Infobahn Softworld logo

About Infobahn Softworld

Sourced by ZipRecruiter

Formed in 1996, Infobahn Softworld is a leading Technology and Professional Services Company. For many years we have successfully served the technology needs of several customers from diverse industries and locations throughout North America. Infobahn Softworld has a reputation for addressing its clients’ complex challenges with business understanding and innovative technical solutions. Infobahn specializes in full lifecycle project efforts conducted in strategic partnership with some of the world’s most prominent companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

1996

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