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Technical Support Specialist 2 Jobs (NOW HIRING)

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Technical Support Specialist

Mobile, AL · On-site

Based in Mobile, AL, the Technical Support Specialist will provide technical support and troubleshooting assistance to customers, ensuring customer satisfaction. Responsibilities include analyzing ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and ... What You Will Bring to * 2-year Technical Degree or equivalent experience * 3+ years of technical ...

Graco

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and ... What You Will Bring to * 2-year Technical Degree or equivalent experience * 3+ years of technical ...

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Technical Support Specialist 2 information

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$43

How much do technical support specialist 2 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support specialist 2 in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a technical support specialist 2?

A Technical Support Specialist 2 is a mid-level IT professional who provides advanced assistance and troubleshooting for computer systems, software, and hardware issues. They handle complex support tickets, assist with system upgrades, and may mentor junior team members. Technical Support Specialist 2s often interact directly with end-users, diagnose problems, and work with other IT teams to resolve technical incidents. Their role is crucial for maintaining smooth technology operations within an organization.

What are the key skills and qualifications needed to thrive as a technical support specialist 2, and why are they important?

To thrive as a Technical Support Specialist 2, you need a solid background in troubleshooting, networking fundamentals, and customer service, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are vital for ensuring timely solutions, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by a technical support specialist 2, and how can they be effectively managed?

Technical Support Specialist 2 professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users who have varying technical backgrounds. To manage these challenges, it’s important to stay organized, prioritize tasks, and continually update technical knowledge. Building strong communication skills helps in translating technical information clearly, while collaborating with engineering or tier 3 teams can resolve more advanced issues efficiently. Regular training and participation in knowledge-sharing sessions within the support team also contribute to success in this role.

What is the difference between Technical Support Specialist 2 vs Technical Support Specialist 1?

AspectTechnical Support Specialist 2Technical Support Specialist 1
Required CredentialsTypically requires 2+ years of experience, relevant certifications (e.g., CompTIA A+), and technical knowledgeUsually entry-level, requiring less experience and foundational certifications
Work EnvironmentSupports more complex technical issues, may handle escalations, and works with advanced systemsHandles basic customer inquiries and troubleshooting
Employer & Industry UsageCommonly employed in IT, tech support, and customer service departments across various industriesPrimarily in entry-level support roles within similar industries

The main difference between Technical Support Specialist 2 and Technical Support Specialist 1 lies in experience, complexity of issues handled, and technical expertise. Technical Support Specialist 2 roles require more experience and handle more advanced problems, while Technical Support Specialist 1 positions are more entry-level and focus on basic support tasks.

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Technical Support Specialist 2 jobs near you
Infographic showing various Technical Support Specialist 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Careers At Onsite | OnSite Dealer Solutions

Phoenix, AZ • Remote

$45K - $55K/yr

Full-time

Posted 14 days ago

Key responsibilities

  • Provide remote technical support to employees, field staff, and approved external users.

  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.

  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, peripherals, and basic network connectivity.

Job description

IT Technical Support Specialist

Location: Phoenix, Arizona - Remote

Employment Type: Full-time, salaried

Salary Range: $45,000 - $55,000 / Year

Travel: Occasional in-state and out-of-state travel expected

Position Overview

OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.

This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.

The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation.

Responsibilities

  • Provide remote technical support using computer applications and remote-access tools.
  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.
  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.
  • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.
  • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.
  • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.
  • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.
  • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.
  • Communicate clearly and professionally with employees, leadership, customers, and other supported users.
  • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.
  • Help improve support processes, ticket workflows, documentation, and service delivery practices.
  • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities.

Qualifications

  • One to two years of relevant IT support experience.
  • Experience providing remote technical support to end users.
  • Experience using an IT ticketing or service-management system.
  • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Clear verbal and written communication skills.
  • Ability to document technical issues, resolutions, and procedures accurately.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while escalating issues appropriately.
  • Professional judgment and discretion when handling sensitive systems, data, and user concerns.
  • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
  • Entry-level IT certifications are preferred but not required.

Remote Work and Travel

This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.

Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.

The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

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