Customer Service and Scheduling Coordinator

Blueville Nursery is now taking applications for Service and Scheduling Coordinator in the Irrigation/Landscape Office. Must have customer service experience, excellent communication skills, and enjoy working fast paced efficient environment. This position is benefit eligible. Opportunities for advancement available!

EOE AA M/F/Vet/Disability

Service and Scheduling Coordinator

Team member dedicated to planning and monitoring multiple service work-orders from beginning to end. Work with Irrigation Division Head to create service schedules, repair sheets and work-orders for irrigation service work from start to finish. Coordinate between customer and service technicians. Enhance logistics across the irrigation service department.

$16+/hr

Job Duties-

• Coordinate irrigation activities, resources, equipment and information
• Answer irrigation service phone calls
• Fill scheduling calendar for service crews
• Coordinate between customer and service crews
• Send repair work proposals to customer as they are estimated by Division Head.
• Call and update utility locates for current company projects
• Create service repair work-orders and complete work orders in RealGreen program with updated parts and labor when finished
• Evaluate potential problems and technical hitches and develop solutions
• Communicate with clients to identify and define work order requirements, scope and objectives

• Monitor schedules and work-orders to handle any issues that arise
• Act as the point of contact and communicate work-order status to all participants including customers
• Provide feedback, advice, project updates and encouragement to team members
• Create and maintain comprehensive work-order documentation, plans and reports
• Manage deadlines and push the team to ensure timeliness

Requirements-

• Solid organizational skills, including multitasking and time-management
• Strong customer-facing and teamwork skills
• Strong working knowledge of Microsoft Office & Windows OS
• Work 30-40 Hours a week with occasional overtime
• Must be able to lift 15-25lbs
• Sitting 7-8 hours a day

Education/Experience

• Proven work experience as a Service Coordinator or similar role
• 1-2 years customer service experience
• Background in horticulture/irrigation preferred, but not required
• High School Diploma

Knowledge/ Skills/ Abilities

• General knowledge of yard work, landscaping and maintenance tasks with the desire to pay attention, listen and learn.
• Ability to answer a multi-line phone and field calls
• Critical Thinking
• Analytical Skills
• Detail-Oriented
• Written Communication
• Verbal Communication

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