Customer Service Coordinator Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Coordinator position? Of course continuing to gain experience working as a Customer Service Coordinator may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Coordinator and making sure your resume reflects your experience properly. In order to do so, you’ll want to know that employers commonly feature Product Knowledge and Direct Sales as the most prominent terms in their Customer Service Coordinator job descriptions, yet those who have held the position of Customer Service Coordinator and list it on their resume indicate Invoicing and Vendor Management more predominantly. Do you know what you would list? We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Coordinator jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Coordinator or to advance your career into beyond this role.
Top Skills Mentioned in Job Descriptions
Employers require a broad range of skills and qualifications in their descriptions of Customer Service Coordinator positions. The top three keywords make up 44.2% of the total set of top terms. Look to the Resume Checklist below to see how Product Knowledge, Direct Sales, and Phone Skills shares stack up against the share from resumes. International Business, Expediting and Customer Service Sales represent an additionally healthy share of the employer Customer Service Coordinator job postings with their combined total of 34.68%. At 21.12%, Customer Relationship Management, Host/Hostess, Customer Retention, and Hospitality appear far less frequently, but are still a significant portion of the 10 top Customer Service Coordinator skills and requirements according to employers.
Top Skills Mentioned in Resumes
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Service Coordinator positions. The top three keywords represent 38.58% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Invoicing, Vendor Management, and Data Entry match up to employer job descriptions. Cashier, Outlook, and Receptionist represent a very decent share of skills found on resumes for Customer Service Coordinator with 29.45% of the total. At 31.98%, Database, Compliance, Customer Relationship Management, and Purchase Orders appear far less frequently, but are still a significant portion of the 10 top Customer Service Coordinator skills and qualifications found on resumes.
Most Important Skills Required to Be aCustomer Service Coordinator as Listed by Employers and Employees
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Coordinator job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Coordinator on their resumes.
Top Customer Service Coordinator Skills
|Skills Required by Employers||Share|
|Customer Service Sales||8.01%|
|Customer Relationship Management||7.77%|
|Skills Listed by Employees||Share|
|Customer Relationship Management||7.42%|
Customer Service Coordinator Resume Checklist
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Coordinator roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Coordinator job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Coordinator Resumes
Customer Service Sales
Sales and Marketing
Employer job listings tend to list Host/Hostess, Customer Service Sales, Hospitality, Expediting, Customer Retention, Public Relations, Sales and Marketing or Inside Sales as requirements in Customer Service Coordinator job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Coordinator role may help you stand out more to hiring managers.
Common Keywords on Customer Service Coordinator Resumes
Customer Relationship Management
Human Resources Experience
Both employer job listings and resumes from people who’ve held the role of Customer Service Coordinator tend to always include skills and requirements found in this list. Whether you’ve only got Customer Relationship Management or Human Resources Experience in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Coordinator.
Uncommon Keywords on Customer Service Coordinator Job Descriptions
Employer job listings infrequently list Data Entry or Receptionist as important skills or qualifications in Customer Service Coordinator job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Coordinator role may go unnoticed or even discounted by hiring managers.
FAQs about Customer Service Coordinator Skills and Resume Keywords
What are the most important Customer Service Coordinator job skills to have on my resume?
The most common important skills required by employers are Customer Relationship Management and Human Resources Experience. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Service Coordinator, suggesting that having these keywords on a resume are important for success as a Customer Service Coordinator. Additionally, employer Customer Service Coordinator job descriptions list Host/Hostess as a desirable experience, even though Host/Hostess appears 6.13 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.
What are the least important Customer Service Coordinator job skills to have on my resume?
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Data Entry and Receptionist may be something to reconsider. These two terms appear 0.30 and 0.25 times less often than in job descriptions for a Customer Service Coordinator role. This indicates that highlighting either of these keywords on your resume may not be a great way to get noticed by a potential employer.
How do I make sure my resume has all of the right keywords for a Customer Service Coordinator position?
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Coordinator. Make sure to include a strong showing for the following keywords on your resume:
- Customer Relationship Management
- Human Resources Experience
- Customer Service Sales
- Customer Retention
- Public Relations
- Sales and Marketing
- Inside Sales
- Data Entry
Before applying for a Customer Service Coordinator job
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Coordinator. Get started on your journey with a new ZipRecruiter Profile today!