Service Technician II

Solta, a division of Bausch Health, is committed to improving patients quality of life by delivering sophisticated technology in simple, elegant designs, providing true aesthetic and therapeutic benefits. For more than a decade, we've been developing innovative treatment technologies to provide proven and effective aesthetic care options to consumers and physicians alike. 

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A Service Technician II at Solta Medical plays a crucial role in maintaining and servicing sophisticated medical technology. Here are the key responsibilities and qualifications for this position:

• Complaint confirmation and failure analysis of systems and accessories returned for service.
• Logistical and administrative support of external vendor system repair.
• Repair of RF systems and associated accessories.
• Repair of Laser systems and associated accessories.
• Repair of IPL systems and associated accessories.
• Run validated final test on repaired systems.
• Accurately document all service activities and generate service reports.
• Perform backup technical phone support as a backup to the customer support group.
• Adhere to all Solta and GMP regulated procedures and processes.
• Build/design test fixtures used to service and test systems.
• Phone technical support for external and internal customers.
• Service documentation.

Experience, Education, Training, Traits:

• Minimum 2 year degree in electronics, engineering or equivalent experience.
• Minimum 2 years of service or engineering experience preferably in a medical device, quality regulated environment.
• Ability to read and troubleshoot basic electronic schematics and circuits.
• Ability to read mechanical drawings.
• Familiarity with Word & Excel.
• Ability to assemble tools or products with minimal documentation.
• Able to work with limited supervision.
• Ability to work with oscilloscopes, DVM, calipers and hand tools.
• Ability to troubleshoot and investigate the root cause of problems.
• Good English skills with effective verbal, writing and reading abilities.
• Organized and dependable.
• Experienced working in an ESD type environment.
• Candidate should be a strong team player with the demonstrated abilities and willingness to wear “multiple hats” and perform a wide range of tasks (from menial to analytical) within a dynamic environment.
• Acts as a mentor to level 1 Service Technicians.

As required by law, Bausch Health provides a reasonable range of compensation for roles that may be hired in the US. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For this role, the range of starting pay for this role is $23 to $32 per hour. 

Benefits package includes a Comprehensive Medical (includes Prescription Drug), Dental, Vision, Health Savings Account with company contribution, Flexible Spending Accounts, 401(k) matching, 3-weeks paid time off plus 6 days paid sick time (unless a state or city-specific policy applies) to start (pro-rated for new hires), tuition reimbursement, parental leave, short-term disability, long-term disability, life insurance, accidental death & dismemberment insurance, 12 paid holidays (including floating holidays), Employee Assistance Plan, commuter benefit, recognition awards, voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping), employee referral bonuses and employee discounts.

This position may be available in the following location(s): US - Bothell, WA

We thank you in advance for your interest in growing and developing with Bausch Health. Kindly note that in order for all stakeholders to be successful, we do require a minimum of one year in your current role before applying to another one. Please ensure you have discussed with your current manager the intent of applying to a new role.

Any exception will have to be authorized by your HR Business Partner.

Bausch Health Companies Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.

If a candidate needs a reasonable accommodation/adjustment due to physical or mental health impairment for any part of the application process, they are encouraged to send their request to humanresources@bauschhealth.com  or call 908-927-1400 and let us know the nature of the request and their contact information. Please be sure to include the job requisition number. 

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch Health's Job Offer Fraud Statement.