Medical Office Manager

We are seeking a Medical Office Manager to become a part of our team! The ideal candidate for this position will have experience in a fast-paced work environment, a deep understanding of medical office functions, and at least three (3) years experience managing greater than 5 team members.

Responsibilities:

• Manage the daily operations of an outpatient office including, but not limited to staffing, scheduling, timekeeping, billing, patient care, and/or other tasks
• Establish, implement, and enforce team adherence to and comprehension of company policies and procedures
• Manage an office team including, Patient Service Representatives and Medical Assistants, or other support team
• Coach and develop the outpatient team and assist in prioritizing work assignments
• Coordinate and supervise the orientation and training of new team members
• Assist team in prioritizing work assignments and monitor progress
• Work directly with the team to maintain excellent customer service is provided to every visitor and/or caller
• Assist when needed with front desk and medical assistant tasks
• Monitor co-pay collections and daily transaction logs for accuracy
• Monitor and supervise maintenance of a clean environment in exam rooms, front desk reception area, and common areas of the office to ensure patient safety and to make efficient use of space
• Order and maintain inventories to support office operations, including office supplies, medical supplies, and vaccines
• Closely collaborate with clinicians to ensure maximum efficiency in the outpatient workflow
• Work closely with the Director of Finance to monitor and manage the office budget, including financial planning and expense control
• Maintain HIPAA and OSHA compliance
• Manage MU, PQRS, MIPS, MACRA , or the current incentive for Quality - CMS programs
• Handle patient inquiries, complaints, and concerns with empathy in a professional and timely manner
• Liaise with IT vendor for team and clinicians; pharmaceutical representatives regarding medication samples, patient assistance programs, and clinician education; and billing management company to identify and resolve issues
• Provide technical support to team and clinicians as needed​​​​

​Qualifications:

• Proven experience in healthcare preferably ambulatory or outpatient setting (5 years)
• Experience in a managerial role
• In-depth knowledge of medical administrative support functions and procedures
• Proficient in practice management software
• Strong leadership skills with the ability to effectively manage a team
• Excellent organizational and multitasking abilities
• Exceptional communication and interpersonal skills
• Excellent written and verbal communications skills