IT Help Desk - Tier 1 Onsite Support Positions (WGLS)

We have 1st Shift positions open currently in Chesterland, OH

Pay will be commensurate with qualifications and experience.

These are onsite positions - No full-time remote option

NetOps Tier 1 Technician (T1) - On-site

Description:

The NetOps Tier 1 Technician (T1) position is a resource that will be dedicated onsite to our K12 customer and working an eight-hour shift to provide an array of IT support outlined in the following responsibilities sections.

Responsibilities:

· Respond to helpdesk calls from staff and faculty

· Provide status updates on helpdesk tickets

· Oversee helpdesk intake queue and respond to helpdesk requests

· Leverage an array of support tools to remotely troubleshoot and fix issues

· Effective document issues and their resolutions for helpdesk tickets

· Assist with technical support needs for onsite assets to include: PC’s, Servers, Networking Gear (WAPs, Switches, etc.), tablets, Chromebooks, laptops, mobile phones, printers, interactive displays, projectors, and peripheral hardware

· Follow policies and procedures specific to onsite clients and NetOps Consulting

· Follow the direction of NetOps management to complete other tasks related IT infrastructure

· Manage personal Ticket Queue, schedule, and communications to clients

· Effective document issues and their resolutions for helpdesk tickets

· Additional duties as assigned

Minimum Qualifications:

· Previous IT experience in K12 school environments a plus

· Possess a passion for technology and learning

· COMPTIA A+, Net+, Security+ entry level certifications are preferred to start or must be obtained as part of Tier 1

· Additional Microsoft entry-level certifications - MTA: Microsoft Technology Associate

· Possess strong problem-solving skills

· Fundamental understanding of network and computer concepts

· Must be an effective communicator with both verbal and written interactions

· Be a self-starter

Preferred Qualifications:

· Associate degree or other formal education in IT

· IT related certification

· Previous experience in IT