Front Desk Host (Boutique Hotel)

Are you ready to be outrageous?

How to be Impactful:

The Kinship Host helps to create a positive experience for guests from the moment they enter our hotel. The Kinship Host is personable, service-oriented, organized, high capacity, and adaptive. The Kinship Host exudes an op6mis6c, energized, positive lifestyle and has a knack for helping others feel great about themselves.

A Day in the Life:

• Maintains and builds a strong sense of community, integrity, and brand for all who visit the hotel. Embodies outrageous hospitality.

• Helps perform administrative tasks and execute pre-opening projects prior to the hotel being operational.

• Acts as the first point of contact for guests during check-in and assists with any issues guests may experience during their stay.

• Performs guest check-ins and check-outs and acts as a front desk host.

• Helps guests in building itineraries for delightful Colorado Springs experiences.

• Willing to learn and become fluent in PMS systems and task management software.

• Maintains cleanliness of hotel lobby and retail area.

• Develops a thorough knowledge of the hotel room amenities, type of rooms, services of hotel, menu offerings, etc.

• Serves as a community ambassador.

• Maintains relationships within the community and has knowledge of local information in regards to restaurants, shops, clubs, salons, trails, gyms, car rental agencies, shuttle services, outdoor recreation, area attractions, etc.

• Serves in an administrative support capacity.

• Promotes the property within the hotel, travel industry, and local community; excellent at networking.

• Performs other duties or special projects as assigned by Leadership.

Must Haves:

• Positive and friendly attitude.

• Flexible schedule (mornings, evenings, weekends, and holidays included).

• Committed to outrageous hospitality and guest service.

• Excellent organization and 6me management skills.

• Embodies teamwork and a willingness to go above and beyond.

• Excellent written and verbal communication skills.

• Ability to lift up to 50 lbs and remain standing for an extended period of time.

Experience and Qualifications:

• Previous hotel reception experience is desired.

• Demonstrated success in a customer-focused environment.

• High School diploma is required.

• Knowledge of Colorado Springs cultural + outdoor recreation opportunities preferred.

Additional information:

• Working days - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday (availability to work any day of the week including holidays)

• Proud to be an employer that provides equal opportunity in employment to all associates and applicants!