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Hotel Front Desk Staff Jobs (NOW HIRING)

Ultra Hospitality Group LLC

Front Desk

Ocala, FL

$15.75 - $20.50/hr

Looking to hire hotel front desk staff and front desk manager. Front desk staff responsible to check-in and check-out guest. Greet guest upon arrival verify ID and collect a valid form of payment.

Ultra Hospitality Group LLC

Front Desk

Ocala, FL

$15.75 - $20.50/hr

Looking to hire hotel front desk staff and front desk manager. Front desk staff responsible to check-in and check-out guest. Greet guest upon arrival verify ID and collect a valid form of payment.

Columbia Sussex

Hotel Front Office Supervisor

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supervise front desk staff and ensure that they are providing excellent customer service. * Train new front desk staff and provide ongoing training to existing staff. * Manage guest check-in and ...

McKibbon Hospitality

Hotel Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What Makes a McKibbon Hotel Front Desk Supervisor? As a key member of the front desk leadership ... Train all front desk staff as it relates to brand and company standards to maximize service culture ...

McKibbon Hospitality

Hotel Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What Makes a McKibbon Hotel Front Desk Supervisor? As a key member of the front desk leadership ... Train all front desk staff as it relates to brand and company standards to maximize service culture ...

Hyatt House

Hotel Front Desk Supervisor

Austin, TX

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What Makes a McKibbon Hotel Front Desk Supervisor? As a key member of the front desk leadership ... Train all front desk staff as it relates to brand and company standards to maximize service culture ...

Boyne Resorts

Front Desk Manager - Summit Hotel

Big Sky, MT

$18.75 - $24.25/hr

  • PTO

Responsible for recruiting and hiring the front desk staff including any Assistant front desk ... Hotel Front Desk or front of the house experience is required * Computer literate and proficient ...

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Hotel Front Desk Staff information

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How much do hotel front desk staff jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for hotel front desk staff in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a hotel front desk staff?

Hotel Front Desk Staff are employees who manage the reception area of a hotel, serving as the first point of contact for guests. Their responsibilities include checking guests in and out, handling reservations, answering questions, addressing guest concerns, and managing payments. They also provide information about the hotel's services, local attractions, and help resolve any issues that may arise during a guest's stay. Excellent communication and customer service skills are essential for this role. Their professionalism and efficiency play a key role in shaping a guest’s overall hotel experience.

What are the key skills and qualifications needed to thrive as a hotel front desk staff?

To thrive as a Hotel Front Desk Staff, you need strong customer service abilities, organizational skills, and usually at least a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera, reservation software, and basic office equipment is typically required. Outstanding communication, problem-solving skills, and a professional demeanor help you excel in guest interactions and handle challenging situations. These competencies are crucial for ensuring guest satisfaction, efficient hotel operations, and maintaining a positive reputation for the establishment.

What are some common challenges hotel front desk staff face during busy seasons, and how can they effectively manage them?

During peak travel seasons or large events, Hotel Front Desk Staff often encounter high guest volumes, frequent check-ins and check-outs, and increased requests or complaints. Effective time management, clear communication, and maintaining a calm, friendly demeanor are essential. Teamwork is also crucial—collaborating with housekeeping, concierge, and management helps ensure smooth operations and guest satisfaction. Proactively anticipating guest needs and staying organized can greatly reduce stress and enhance the overall guest experience.

What is the difference between Hotel Front Desk Staff vs Hotel Concierge?

AspectHotel Front Desk StaffHotel Concierge
Primary RoleCheck-in/check-out, guest inquiries, reservationsPersonalized guest services, local recommendations, booking activities
CredentialsHigh school diploma, customer service skillsSimilar credentials, plus knowledge of local area
Work EnvironmentFront desk area, hotel lobbyHotel lobby, guest services area
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, luxury establishments

While both roles serve hotel guests, Hotel Front Desk Staff primarily handle check-ins, reservations, and guest inquiries, focusing on administrative tasks. Hotel Concierge offers personalized services, local recommendations, and booking assistance, often in luxury settings. Both roles require strong customer service skills and knowledge of the hotel industry, but their focus and responsibilities differ significantly.

What do you need to work at a hotel front desk?

To work as a hotel front desk staff member, you typically need good communication and customer service skills, basic computer proficiency, and a high school diploma or equivalent. Some positions may require previous experience in hospitality or related fields, and knowledge of reservation systems or multilingual abilities can be advantageous. Flexibility to work various shifts is also common.
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Hotel Front Desk Staff jobs near you
Infographic showing various Hotel Front Desk Staff job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Hotel Front Desk Staff

Platinum Hospitality Group LLC

Durham, NC • On-site

$11 - $14/hr

Full-time

Re-posted 28 days ago

Job description

We are seeking a Hotel Front Desk Staff to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. You are a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Previous customer service experience is required.

Responsibilities:

  • Greet guests upon entry of hotel to provide positive first impression.
  • Assist guests with the arrival and departure from hotel.
  • Take hotel reservations via telephone confirming guest information, room selection, price, and guarantee method.
  • Understand the importance of responding quickly to guest needs and complaints.
  • Maintain sincere interest in providing stellar customer care.
  • Ability to process information quickly and accurately.
  • Communicate pertinent guest information to designated departments.

​Qualifications:

  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills