Sales Supt Specialist

Sales Support Specialist: Oklahoma City, OK- Oklahoma City

Sales Support Specialist will provides operational and support services to the entire sales organization which could include inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third-party sites and may also include advertising inventory management.

• Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.
• May initiate new service order requests, coordinates, and tracks product/service installation process.
• Support and lead ad hoc projects generated by Sales Channels.
• Prepares reports as requested.
• Educates customers on products & services.
• Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.
• Draft routine client and/or customer correspondence.
• Responds to questions, helps resolve problems, and directs calls to appropriate resources.
• Completes special operational and client projects as assigned.
• Acts as liaison and coordinator with other departments, outside vendors, and external customers.
• Provides order activity updates to Sales Support Manager / or Supervisor.
• May coordinate and process off-line orders coming through G2B, E-commerce, Friends, and Family.
• May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
• May provide assistance, conducting refresher training with existing Reps.
• May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
• May assist in pre-sale planning activities and post-sale activities.
• May coordinate sales project events and other activities with sales force.
• May manage all orders from initial sale through installation and billing.
• May interface with all areas of the installation process to ensure orders are completed by the delivery date.
• May sell services to inbound-calling customers.
• May assist with overflow call-handling duties for inbound retention, sales, etc.
• Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
• Works closely with local billing coordinators to ensure, sold, installed, and billed revenues are accurate.
• May prepare sales presentations, proposals, and media kits.
• May pull qualitative research and assist in building and exporting advertising schedules.
• Will complete change orders, promotions/taggable paperwork and traffic instructions.

 Required Skills:

• Must Haves data entry experience,
• Microsoft applications experience
• Excel proficiency required. 

Previous media experience in broadcast television, cable system or radio preferred. Specifically in order management, reporting, troubleshooting and internal customer service.