Vice President (VP), Operations

What Will Your Job Look Like?

The Vice President (VP), Operations will oversee the overall direction and administration of operational departments associated with all programs and services provided within a specific region, ensuring a high level of service delivery for members, and facilitating client relationships and interactions. Specific areas of responsibility include the oversight of performance applicable to the specific region of our network management, business implementation, customer service center operations, Member services/appeals and grievances, community and Client engagement, project management, P & L responsibility, and quality assurance teams. This individual will also assume full responsibility for performance management, accountability, and support of training and development for staff within their region.

This role is located in the Central region of the country.

What You’ll Do:

• Provide strategic leadership and management that reflects MTM’s mission, vision, and core values
• Provide leadership that encourages employee productivity and responsiveness to the needs of both internal and external stakeholders
• Work collaboratively with other regional VPs to ensure process alignment and consistency.
• Promote the effective supervision, management, motivation, succession planning, performance management, development, and training of all employees
• Drive both operational and financial results improvement
• Formulate and implement business plans, tactics, and strategies to provide efficient, effective, and compliant operations that not only meet short-term objectives but ensure long-term growth and success
• Develop and implement adequate measures to meet the operational needs of the company to efficiently utilize resources and maintain an effective system of operational processes and measurement of outcome
• Oversee the financial budget and cost containment initiatives
• Increase member/passenger and transportation/medical provider quality satisfaction to support Client retention and growth opportunities
• Work collaboratively with internal and external business partners to successfully acquire and execute profitably on new and existing business opportunities
• Regular meetings with department leadership, peer departments and businesses served  
• Oversee process and procedure development guidelines, including backup plans
• Stay current on all technology and optimal use within the department
• Lead program implementations that are in alignment with strategic and operational plans while ensuring efficient and compliant delivery of all contracts
• Develop and implement a structured performance review process to evaluate balanced metrics and ensure departmental goals are achieved
• Ensure the implementation and compliance of company policies, procedures, and directives in alignment with state and federal regulations
• Use data analytics, reporting tools, and KPIs to identify potential compliance deficiencies and streamlining opportunities
• Gain an in-depth understanding of how contract verbiage and requirements should be applied to operational processes of the organization and drive accountability for compliance for respective region
• Other duties as assigned

What You’ll need:

• High School Diploma or G.E.D. equivalent
• Bachelor’s degree or equivalent work experience
• 10+ years of Operations experience
• 8+ years’ experience managing a 30+ employee department
• Experience establishing key processes and procedures
• Experience in developing, promoting, and building key relationships with all key stakeholders
• Experience supervising and monitoring the delivery of contractual services
• Must possess a valid driver’s license

Even better if you have...

• Lean Six Sigma or other Continuous Process Improvement experience preferred
• Prior project or contract management experience preferred
• Previous experience working with Medicaid and/or State programs preferred
• Experience working for a managed health provider preferred
• Excellent interpersonal skills and ability to work with both internal and external stakeholder at all job levels
• Strong executive presence and verbal and written communications skills
• Knowledge of managed care, quality improvement, and contracting
• Ability to acquire in-depth knowledge of MTM operations
• Strong critical thinking, process orientation and deep analytical capabilities
• Ability to schedule, organize and prioritize multiple tasks
• Knowledge of budgets and cost analysis
• Ability to maintain high level of confidentiality

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.