Front Desk/Patient Care Coordinator-MPDA-Fridley

Metropolitan Pediatric Dental Associates-Fridley

We are looking to hire a Front Desk/ Patient Care Coordinator at our Fridley location who is excited about a fun and rewarding career in the Pediatric Dental field.

WHO WE ARE:

Metropolitan Pediatric Dental Associates is an American Board of Pediatric Dentistry Certified specialty dental office for infants, toddlers, big kids, pre teens, and teens with locations throughout the Twin Cities including St. Paul, Fridley, North Oaks, and Eagan. Our professional, gentle, and caring pediatric dentists have been providing quality dental care for children and adolescents since 1965.

WHO WE ARE LOOKING FOR:

• Proven experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.

RESPONSIBILITIES:

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries ($23+hr DOE), and excellent benefits packages. New grads welcome!

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