Consumer Service Representative

At Diamond Executives, we base our success on our ability to identify consumer needs and adapt service strategies to assist them. Our clients are continuously improving the technology in their products, and it is up to us to listen to our local market and work together to provide the best communication solutions. We have found that the best way to gauge a community’s developing needs is through direct introduction, interaction, and discussions with those who live there. Consumer Service Representatives are at the forefront of customer engagement and sales and marketing practices, working with other department members to ensure we give our clients the best opportunity for success.

We provide our Consumer Service Representatives with the necessary skills to perform customer support, awareness, and sales processes through entry-level training. By learning about client services, products, devices, protocols, and qualifications, you can work with other Consumer Service Representatives to implement a customer-focused strategy to generate sales seamlessly. If you are looking to work with people, hone your customer service skills, develop your business and sales knowledge, and collaborate with teams, our Consumer Services Representative position fits you!

Consumer Service Representative Responsibilities:

• Generate awareness that translates into sales through direct communication with the local consumer base and the introduction of client products and services
• Provide excellent customer service by drawing on knowledge of client devices and technological abilities learned through entry-level training
• Center sales decisions around customer needs by listening to their current situation, discussing potential service options, and matching them with a proper client solution
• Develop a clear understanding of the local market to adapt sales and marketing strategies to consumer preferences and needs
• Become well-versed in client protocol, requirements, and engagement parameters through entry-level training in customer service, sales, awareness, and product knowledge
• Collaborate with members of management and other Consumer Service Representative on achieving client sales goals and improving customer retention

Qualities of a Successful Consumer Service Representative:

• High School Diploma or equivalent certification is required
• Previous experience in customer service, marketing, retail, sales, or business is preferred
• Excellent communication skills to assist in sales interactions with potential customers
• Desire to truly help customers improve their current service experience by providing relevant information on client devices
• Reliability in time management to ensure proper completion of individual and collaborative tasks with fellow Consumer Service Representatives
• Ability to absorb and implement entry-level training on client services, devices, promotions, sales, customer engagement, and marketing

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