Sales Support Specialist

Setcom

3019 Alvin DeVane Blvd.

Suite 560

Austin, TX 78741

Title: Sales Support Specialist

Department/Team: Sales

Location: Austin, TX

Reports to: Sales and Marketing Manager

Status: Full Time

About Setcom

Setcom is a profitable and stable company that has been in business for over 50 years. We are a leading manufacturer of communication equipment for firefighters, police motorcycle officers, and military and industrial applications. As part of Rugged Solutions America LLC, a leading provider of rugged mobile technologies, our purpose is to design and deliver rugged mobility solutions to first responders and mobile workers in the most demanding environments. Over the years, Setcom has pioneered communications innovations in a variety of industry niches including industrial and public safety. Since its founding in 1970, the Company has deployed its equipment to public safety workers in all 50 states and over 20 countries throughout the world. Setcom is a proven leader in its marketplace.

This position plays an integral role in the sales and marketing operations of the Company. The person will be primarily responsible for the execution of the Company's daily sales and marketing activities. It requires a thorough and organized person who constantly pays attention to detail. Candidate must be open to professionally interacting with customers over the phone and email. This role is a unique chance to be a part of a long-standing, successful, privately-held company that is growing at a rapid pace. Depending on your capabilities, this position can evolve into an account executive position, which does require some travel. The position offers competitive compensation and benefits including health and dental, vacation, and 401(k).

Responsibilities

• Enter sales data and contacts into sales and marketing database

• Search the web and proprietary databases for sales leads and account information

• Update account information in sales and marketing database

• Engage in customer support via email, phone and online chat tool

• Assist with sales administrative tasks such as tax certificate processing, order processing, payment confirmation, etc.

• Prepare outbound email campaigns

• Coordinate trade show schedule and equipment shipments

• Answer and route phone calls accordingly

• Use our CRM system in daily tasks

• Assist with marketing tasks as needed

Requirements

• Very computer literate

• Must be able to use all standard Microsoft Office applications: Word, Excel, and PowerPoint.

• Highly effective web search ability using Google and other web tools

• Detail oriented work style

• Meticulous data entry style

• Able to work in a team environment

• Able to work with a minimum of supervision is a prerequisite for this position

• Must be able to work a 40-hour week during normal business hours plus any required overtime

What Sets you apart

• Experience with online CRM database (e.g. NetSuite or SalesForce)
• Goal & results oriented
• Strong verbal, written, and formal presentation communication skills
• Ability to accomplish results in a cross-functional team working closely with sales
• Industry experience related to Ruggedized technology and Headsets

Compensation will consist of competitive pay and benefits based on experience.

We are an Equal Opportunity Employer. Employment is contingent upon satisfactory references and results of a criminal background check. Individuals will be accepted and assigned to jobs and otherwise treated without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status or disability, as well as other classifications as protected by applicable state or local laws unless specifically exempted pursuant to applicable law.