Technical Support Specialist

Job Title: Technical Support Specialist

Industry: Consumer Electronics

Location: Greater Los Angeles Area, Onsite

Overview: The Technical Support Specialist will join a progressive and thriving consumer electronics brand, dedicated to building an international presence from a new Los Angeles office. Committed to innovation and quality, the team specializes in designing and manufacturing cutting-edge electronic products such as EV Chargers, Scanners and E-Bikes. As the team expands operations and reach, they will add a Technical Support Specialist to join a dynamic team. This role offers an exciting opportunity to be part of a growing company at the forefront of technological advancement.

Responsibilities:

• Assist customer service staff in resolving customer issues online, providing technical expertise and guidance as needed.
• Coordinate with technical staff in factories to manage the sorting, testing, and basic repairs of returned electronic products such as EV Chargers and E-Bikes within the USA.
• Respond to technical emails promptly, providing accurate troubleshooting steps and solutions to customers.
• Perform hands-on troubleshooting and basic repairs of electronic products, including disassembly and reassembly.
• Collaborate with cross-functional teams to ensure timely resolution of technical issues and customer inquiries.
• Maintain accurate records of customer interactions, technical solutions provided, and repair activities.
• Continuously update knowledge and skills related to electronic products and troubleshooting techniques.

Requirements:

• No college degree or electrical engineering license required; however, relevant certifications or technical training are advantageous.
• Basic knowledge of electrics and demonstrated hands-on ability in disassembling and repairing electronic products.
• Previous experience in appliance repair or a similar field is preferred.
• Basic communication skills in English or Chinese; bilingual candidates are highly preferred.
• Ability to work effectively in a fast-paced environment, independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Excellent customer service skills with a focus on delivering high-quality technical support.

Salary: $20-$25 per hour, negotiable based on experience and qualifications.

Location: the Technical Support Specialist will be based onsite in an office close to the South Pasadena area.

This role offers an exciting opportunity to join a dynamic team in a growing company, where you can utilize your technical skills to provide exceptional support to customers and contribute to the success of our products.