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Technical Support Specialist Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Technical Support Specialist position? Of course continuing to gain experience working as a Technical Support Specialist may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Technical Support Specialist and making sure your resume reflects your experience properly. We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Technical Support Specialist jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Technical Support Specialist or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in Technical Support Specialist job descriptions are Hardware appearing in 28.35% of postings, Help Desk Support 14.12%, and Information Technology appearing in 13.07%. 55.54% of Technical Support Specialist job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Active Directory, Ticketing Systems and Database are still quite important, but a smaller sliceof the employer Technical Support Specialist job postings with their combined total of 22.55%. At 21.91%, Computer Science, Outlook, Desktop Support, and Vendor Management appear far less frequently, but are still a significant portion of the 10 top Technical Support Specialist skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Technical Support Specialist positions. The top three keywords represent 43.91% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Hardware, Information Technology, and Help Desk Support match up to employer job descriptions. Active Directory, Database, and Switches represent a very decent share of skills found on resumes for Technical Support Specialist with 28.56% of the total. At 27.54%, Imaging, Windows Server, Vendor Management, and Linux appear far less frequently, but are still a significant portion of the 10 top Technical Support Specialist skills and qualifications found on resumes.

Most Important Skills Required to Be aTechnical Support Specialist as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Technical Support Specialist job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Technical Support Specialist on their resumes.
Top Technical Support Specialist Skills
Skills Required by Employers Share
Hardware 28.35%
Help Desk Support 14.12%
Information Technology 13.07%
Active Directory 9.48%
Ticketing Systems 6.64%
Database 6.43%
Computer Science 6.01%
Outlook 5.37%
Desktop Support 5.37%
Vendor Management 5.16%
Skills Listed by Employees Share
Hardware 20.55%
Information Technology 12.01%
Help Desk Support 11.35%
Active Directory 11.27%
Database 9.51%
Switches 7.78%
Imaging 7.27%
Windows Server 6.81%
Vendor Management 6.76%
Linux 6.70%

Technical Support Specialist Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Technical Support Specialist roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Technical Support Specialist job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Technical Support Specialist Resumes
We did not find any skills or qualifications that were common on Technical Support Specialist job descriptions, but uncommon on Technical Support Specialist resumes.
Common Keywords on Technical Support Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
CRM
Computer Science
Hardware
Help Desk Support
Desktop Support
Information Technology
Ticketing Systems
Remediation Assessment
Both employer job listings and resumes from people who’ve held the role of Technical Support Specialist tend to always include skills and requirements found in this list. Whether you’ve only got CRM, Computer Science, Hardware, Help Desk Support, Desktop Support, Information Technology, Ticketing Systems or Remediation Assessment in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Technical Support Specialist.
Uncommon Keywords on Technical Support Specialist Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Outlook
Mobile Device
WAN
Macintosh
Active Directory
Vendor Management
LAN
SQL
Database
Linux
Comptia
Windows Server
Deployment
Switches
VPN
Wireless
Employer job listings infrequently list Outlook, Mobile Device, WAN, Macintosh, Active Directory, Vendor Management, LAN, SQL, Database, Linux, Comptia, Windows Server, Deployment, Switches, VPN or Wireless as important skills or qualifications in Technical Support Specialist job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Technical Support Specialist role may go unnoticed or even discounted by hiring managers.

FAQs about Technical Support Specialist Skills and Resume Keywords

What are the most important Technical Support Specialist job skills to have on my resume?

The most common important skills required by employers are CRM, Computer Science, Hardware, Help Desk Support, Desktop Support, Information Technology and Ticketing Systems. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Technical Support Specialist, suggesting that having these keywords on a resume are important for success as a Technical Support Specialist.

What are the least important Technical Support Specialist job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Outlook, Mobile Device, WAN, Macintosh, Active Directory, Vendor Management and LAN may be something to reconsider. These 7 terms appear 2.06, 2.08, 2.18, 2.20, 2.38, 2.62 and 2.72 times less frequently, respectively, than in job descriptions for a Technical Support Specialist role. This indicates that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.

How do I make sure my resume has all of the right keywords for a Technical Support Specialist position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Technical Support Specialist. Make sure to include a strong showing for the following keywords on your resume:
  • CRM
  • Computer Science
  • Hardware
  • Help Desk Support
  • Desktop Support
  • Information Technology
  • Ticketing Systems
  • Remediation Assessment
Finally people who held the position of a Technical Support Specialist and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Technical Support Specialist application:
  • Outlook
  • Mobile Device
  • WAN
  • Macintosh
  • Active Directory
  • Vendor Management
  • LAN
  • SQL
  • Database
  • Linux
  • Comptia
  • Windows Server
  • Deployment
  • Switches
  • VPN

Before applying for a Technical Support Specialist job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Technical Support Specialist. Get started on your journey with a new ZipRecruiter Profile today!