Customer Success Manager (CSM)

Calling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!

At South Shore Marketing, We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their attention through exceptional product experiences. Our Customer Success Managers not only promote, but embody the culture, values, and mission of South Shore Marketing. 

As a Customer Success Manager, your number one job is to deliver an undeniably superior customer experience. Through our industry expertise, we empower our Customer Success Managers to go beyond their limits. We support our clients in their ability to lead and innovate in their respective industries, to realize their artistic and financial potential, in the most imaginative and sustainable manner. If you are outgoing, friendly, and have a passion for human connection, this is the ideal position for you!

Our Customer Success Managers Are Responsible For: 

• Develop brand awareness by engaging in direct marketing and advertising strategies in order to generate interest in products, expand our client base, and increase sales margins 
• Maintain a clear understanding of daily sales objectives and utilizing company selling strategy to achieve and/or exceed sales targets
• Provide exceptional service to clients by facilitating sales tactics and managing inquiries in a timely and courteous manner
• Collaborate with company leadership to stay current on product knowledge and sales promotions in order to answer consumer questions and relive concerns
• Make certain the visual presentation of products are consistent with the brand’s mission and values
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales

Our Customer Success Manager Requirements: 

• 1-2 years of experience in customer service, promotions, sales, retail, marketing, or related fields
• Excellent persuading abilities, with minimal selling skills
• Motivated self-starter, with the ability to surpass goals and be self-disciplined
• Passionate about building brand awareness and generating sales revenue
• Maintain a positive and courteous demeanor while managing rejection professionally
• Flexible availability including evenings and weekends to meet the needs of the company

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